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DamagedGoods
Jan 17, 2012


Incident report 9.15.21

Waiter ordered a bushwacker on the rocks for customer.

Drink was returned as incorrect.

I was informed that the customer wanted it frozen.

I made the drink and told waiter to add a $3.00 upcharge for frozen drink.

When presented with the bill, customer noticed the incidental charge.

Complained to waiter, wants the charge taken off.

I comply, waiter tells me customer wants to see a manager.

Presented bill to customer.

Stated "Here is the bill, I'm the manager and I took the 3 bucks off, because I don't want to argue."

This was met with immediate negative feedback.

I disengaged. I didn't think it would be a good idea to argue the point. Since I thought I had met the customer's needs by removing the charge they were disputing, I thought this was over.

As I walked away, one person in the group loudly mentioned how much of an rear end in a top hat I was.

I immediately turned around and said "Excuse me?"

It was then that the older gentleman in the group told me to walk away.

I thanked him and did not engage with this group again.

It was mentioned that the wording on the drink menu indicates that the bushwacker is a frozen drink. Hence I can understand the frustration at an upcharge in this instance.

I recommend that we eliminate the option to upcharge this item.

After this debacle, I decided I should walk out to the outdoor dining area and introduce myself as the busboy.

Like, I'm here to pick up your dirty dishes. Everyone believed it, at least for a moment.

Awkward silence as I continue to clear the tables.

DamagedGoods fucked around with this message at 03:18 on Sep 16, 2021

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SLICK GOKU BABY
Jun 12, 2001

Havin' a roni


Sounds like you deserved to get fired OP.

SilvergunSuperman
Aug 6, 2010



$3 charge for frozen, the gently caress, is that common?

You putting a full bag of ice in it?

Nooner
Mar 26, 2007

An A+ Spooky Poster (:

i want a weener whacker (for tuggin)

Chumbawumba4ever97
Dec 31, 2000



What did your union representative say

DamagedGoods
Jan 17, 2012


SLICK GOKU BABY posted:

Sounds like you deserved to get fired OP.

Sounds like you never been a boss.

kntfkr
Feb 11, 2019

GOOSE FUCKER


They can't fire you, you quit!

Murdstone
Jun 14, 2005





SilvergunSuperman posted:

$3 charge for frozen, the gently caress, is that common?

You putting a full bag of ice in it?
Blenders are the bane of bartenders across the globe.

jarofpiss
May 16, 2009



what restaurant op

kntfkr
Feb 11, 2019

GOOSE FUCKER


how can u even freeze a bushwhacker

Only registered members can see post attachments!

Sophy Wackles
Dec 17, 2000

> access main security grid
access: PERMISSION DENIED.







Sometimes Iíll order a frozen drink hot to get the downcharge.

Seth Pecksniff
May 27, 2004

The human face is, after all, nothing more nor less than a mask.


This thread sucks

DamagedGoods
Jan 17, 2012


SilvergunSuperman posted:

$3 charge for frozen, the gently caress, is that common?

You putting a full bag of ice in it?

Bitch you ever take a drink you made on the rocks and then have to adapt it to blender in a cup?

First thing, there's going to be too much ice.

Yeah, you have to dilute the drink to get it right.

I would be pissed off If I ordered a drink like that.

You know, like feeling like I was stupid.

Armitag3
Mar 15, 2020

Forget it Jake, it's cybertown.



BBC?...

DamagedGoods
Jan 17, 2012


Seth Pecksniff posted:

This thread sucks

Yep.

DamagedGoods
Jan 17, 2012


Johnny Walker posted:

Blenders are the bane of bartenders across the globe.

Twenty years ago, yes.

Now, not so much.

Devils Affricate
Jan 22, 2010


I get that blending a drink makes it more of a pain in the rear end but what even is a non frozen bushwhacker

Lil Swamp Booger Baby
Aug 1, 1981



Ok

Jelly
Feb 11, 2004

PEANUT BUTTER IS NOT MY FATHER

DamagedGoods posted:

Incident report 9.15.21

Waiter ordered a bushwacker on the rocks for customer.

Drink was returned as incorrect.

I was informed that the customer wanted it frozen.

I made the drink and told waiter to add a $3.00 upcharge for frozen drink.

When presented with the bill, customer noticed the incidental charge.

Complained to waiter, wants the charge taken off.

I comply, waiter tells me customer wants to see a manager.

Presented bill to customer.

Stated "Here is the bill, I'm the manager and I took the 3 bucks off, because I don't want to argue."

This was met with immediate negative feedback.

Are you the manager?

The fact I have to ask this either means you suck balls at telling a story, or I'm stupid.

If you are the manager, you are horrible at your job.

Call Your Grandma
Jan 17, 2010



i dunno if you deserved to get fired but you definitely deserve to stop posting op

Jelly
Feb 11, 2004

PEANUT BUTTER IS NOT MY FATHER

DamagedGoods posted:

Stated "Here is the bill, I'm the manager and I took the 3 bucks off, because I don't want to argue."
I mean what person works in customer service and says poo poo like this and doesn't expect to get fired?

DamagedGoods
Jan 17, 2012


jarofpiss posted:

what restaurant op

The one place you better behave, or else I will add charges to your drinks because you day drink and I can get away with it.

DamagedGoods
Jan 17, 2012


Devils Affricate posted:

I get that blending a drink makes it more of a pain in the rear end but what even is a non frozen bushwhacker

This was a bad choice you are correct. I should have said that to the customer.

gleebster
Dec 16, 2006

Only a howler

Pillbug

Where did the post come in?

DamagedGoods
Jan 17, 2012


Jelly posted:

Are you the manager?

The fact I have to ask this either means you suck balls at telling a story, or I'm stupid.

If you are the manager, you are horrible at your job.

Sorry to distract you from the simple function of having a meal not in your home.
Do I have to remind you to be civil and treat people better than you would if it were family.

DamagedGoods
Jan 17, 2012


Call Your Grandma posted:

i dunno if you deserved to get fired but you definitely deserve to stop posting op

Good luck filling my job, Mr. Robot .

Wall Balls
Jun 3, 2007

Spanish Castle Magic



it sucks that those people made such a fuss and wanted to beat you up over 3 bucks and a style of drink from 1983, but you also post like a weirdo, so there's no way to tell who's in the wrong here

DamagedGoods
Jan 17, 2012


Jelly posted:

Are you the manager?

The fact I have to ask this either means you suck balls at telling a story, or I'm stupid.

If you are the manager, you are horrible at your job.

So, I should cave to the will of the masses that are unrealistic in their expectation of service today.

DamagedGoods
Jan 17, 2012


Wall Balls posted:

it sucks that those people made such a fuss and wanted to beat you up over 3 bucks and a style of drink from 1983, but you also post like a weirdo, so there's no way to tell who's in the wrong here

Oops, I appreciate that, it's true.
Guilty and too old too be in this business.

kntfkr
Feb 11, 2019

GOOSE FUCKER


Wall Balls posted:

it sucks that those people made such a fuss and wanted to beat you up over 3 bucks and a style of drink from 1983, but you also post like a weirdo, so there's no way to tell who's in the wrong here

BigSexy
Apr 21, 2020


Arenít bushwhackers like a milk shake? How can that be on the rocks?

You Are A Elf
Apr 26, 2010

Black Gold!


gleebster posted:

Where did the post come in?

Seriously.

Do you work here, OP?

DamagedGoods
Jan 17, 2012



I know, and that is why I'm still talking about this.

It bothers me because I think I might be wrong.

I hosed up, and I should know better.

runnypoops
Mar 26, 2016

been there. done that. prove yourself to me.

Your username is a dope Gang of Four song

kntfkr
Feb 11, 2019

GOOSE FUCKER


Well if you think about it really hard you can change events that have already transpired.

DamagedGoods
Jan 17, 2012


Thanks, I guess.

And yes, I should have just changed the price in the system to reflect the frozen upcharge.

I could have avoided all this.

hell astro course
Dec 10, 2009

pizza sucks



can you start over from the beginning?

The Voice of Labor
Apr 8, 2020



the post that got me fired was the one I drove through the boss' cold black heart

SilvergunSuperman
Aug 6, 2010



DamagedGoods posted:

I know, and that is why I'm still talking about this.

It bothers me because I think I might be wrong.

I hosed up, and I should know better.

The customer is always an rear end in a top hat, but if you got fired for something this wishy washy you probably are too

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kntfkr
Feb 11, 2019

GOOSE FUCKER


Ay, yo bust it, ain't no need to discuss it

Just take this job and shove it, right between your buttocks

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