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Problem description: Steam account got hacked and now all my games are in borrow like I'm in a family share with my own account. Attempted fixes: I created a new account, tried to reset the password for my old one but the email and phone number had already been changed so I couldn't do so. Recent changes: None, just fell partially for a scam, luckily this is as far as they got. -- Operating system:Windows 10 System specs: Machine manufacturer/model number. Advent DT1310b Location: UK I have Googled and read the FAQ: Yes After a very bad day I had my account partially stolen on steam. I log in on a new account, as my old one had the email and phone changed, and it connects to my old game library, but is in family share mode and asking me to borrow games instead of playing. I have an account number for the account that it's sharinbg from, so if I can find a way to contact steam to tell them what's going on I can tell them exactly which account was my own.
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Apr 8, 2022 20:59
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| # ? Apr 25, 2024 12:09 |
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I don't think anyone here will be able to troubleshoot for you. Contact Steam support and give as many details as possible. Might help to have receipts from purchases proving you own the account, and of course the old email you used to register. https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988 e2: didnt notice your email was changed. follow this article. Famethrowa fucked around with this message at 22:16 on Apr 8, 2022 |
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Apr 8, 2022 21:44
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The problem with that article is that first of all, the help site won't help as that only works if you have a valid phone number or email, both of which have been changed. Secondly they say to add proof of ownership to a support ticket, but which support ticket would I select? There isn't a category that allows you to make one about stolen accounts, stolen accounts just loop you to the "enter your email or phone number to get a reset link" page, which goes back to square one.
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Apr 8, 2022 22:27
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BioEnchanted posted:The problem with that article is that first of all, the help site won't help as that only works if you have a valid phone number or email, both of which have been changed. Just submit a general ticket?
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Apr 8, 2022 22:30
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CyberPingu posted:Just submit a general ticket? THanks, I'll try that. Sorry, it's been a long, terrible day and this didn't help.
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Apr 8, 2022 22:33
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BioEnchanted posted:THanks, I'll try that. Sorry, it's been a long, terrible day and this didn't help. I lost my Blizzard account back in 2010 to a hacker that popped my Hotmail account too (I was dumb and used the same password). I had to submit a photo of my passport next to my SC2 key attached to the account on top of a copy of that days newspaper to get it back. Never got the Hotmail account back
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Apr 8, 2022 22:41
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BioEnchanted posted:The problem with that article is that first of all, the help site won't help as that only works if you have a valid phone number or email, both of which have been changed. The article specifically says to submit your email, not the email currently on your account. Meaning, you can provide proof of ownership to them based on their guidelines found there. I would certainly submit a general ticket if it's got you spinning in UI. Did you click my edited post? quote:I'm concerned I may not be able to recover my account Famethrowa fucked around with this message at 15:46 on Apr 9, 2022 |
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Apr 9, 2022 15:26
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Famethrowa posted:The article specifically says to submit your email, not the email currently on your account. Meaning, you can provide proof of ownership to them based on their guidelines found there. I would certainly submit a general ticket if it's got you spinning in UI. Yes, I have. My current problem is that none of the games on my account were physical, and steam support is saying that they need a physical CD key with my ticket number written on a piece of paper near it, and none of my store-bought pc games were linked to my account, so I don't have one.
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Apr 9, 2022 18:47
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Are you saying you've never bought a humble (or any other) bundle and redeemed Steam keys from it? If it needs to be "physical", print out one of the redemption pages that lists keys you used. Make sure you have 2FA enabled on your email address, Steam, and everything else possible.
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Apr 9, 2022 21:00
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astral posted:Are you saying you've never bought a humble (or any other) bundle and redeemed Steam keys from it? If it needs to be "physical", print out one of the redemption pages that lists keys you used. If any of my games did need keys I can't find any, I've checked all my email receipts and none of them have the key written on them. I normally buy games individually. I did buy the Sunless bundle and the zero escape trilogy, but the e-receipts have no cd key on it for those either and I don't know if there's a place to check my cd key history. Because I can't access the account that purchased the games, they don't appear in my history now that I found where to look. My history is totally blank so I have no way of finding the keys (I had to make a new account just to contact steam support). If I end up having to abandon it and making a new account, one of the first things I'll do is get a physical game installed and linked to the new account so that I'll have a physical one I can point to. BioEnchanted fucked around with this message at 21:47 on Apr 9, 2022 |
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Apr 9, 2022 21:34
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BioEnchanted posted:If any of my games did need keys I can't find any, I've checked all my email receipts and none of them have the key written on them. I normally buy games individually. I did buy the Sunless bundle and the zero escape trilogy, but the e-receipts have no cd key on it for those either and I don't know if there's a place to check my cd key history. Go to the Humblebundle site, login, and go to your library. Should have any keys you bought there https://imgur.com/zvj80Qm
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Apr 10, 2022 01:25
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I never used that website, so all that creating an account there did was lead to a blank library. Thanks for trying, this has been a really frustrating situation.
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Apr 10, 2022 02:54
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If you read the support article and click proof of ownership you’ll see you can also use any credit or debit card used to buy a game, or close to 20 other payment options. Unless you’ve never purchased a game on the account in which case what is even on it.
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Apr 10, 2022 12:46
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Cyks posted:If you read the support article and click proof of ownership you’ll see you can also use any credit or debit card used to buy a game, or close to 20 other payment options. Unless you’ve never purchased a game on the account in which case what is even on it. I did that already. They are asking for the cd key on top of that, which the article doesn't mention at all.
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Apr 10, 2022 18:26
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