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Oh gently caress, another dead site to separate the computer touchers age brackets. Anandtech shut down today, it was in zombie mode since Anand left but i used to consider it as gospel for their reviews when he was there.
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Aug 30, 2024 20:09
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Dandywalken posted:It was in reply to a template "Your login is ready, it may take 2 hours to activate" too! So weird "I'm going to go ahead and just deactivate that now, HR will be over soon." What the actual gently caress.
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Aug 31, 2024 01:31
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Dandywalken posted:It was in reply to a template "Your login is ready, it may take 2 hours to activate" too! So weird What the hell? Is there a definition of "kys" that I'm not aware of? Cause the one I know is definitely not something to be sent as a reply to that. Old person unironically telling you to stay safe? What the gently caress?
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Aug 31, 2024 11:36
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Dandywalken posted:Got a "kys" reply working helpdesk today. Wasnt easy to not reply "lol" Dandywalken posted:It was in reply to a template "Your login is ready, it may take 2 hours to activate" too! So weird 
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Aug 31, 2024 11:40
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Turns out it's just some confused old person who was trolled into thinking "kys" is how the kids abbreviate "ok thank you"
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Aug 31, 2024 12:30
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In Danish written like that, it would actually mean "kiss". As in, that expression of love you do with your lips. But in all my time working helpdesk I've never seen anyone respond like that.
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Aug 31, 2024 12:35
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nielsm posted:In Danish written like that, it would actually mean "kiss". As in, that expression of love you do with your lips. But in all my time working helpdesk I've never seen anyone respond like that. but what if you did a really good job of reseting the router?
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Aug 31, 2024 13:26
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We had something like that the other day. Random folks could no longer resolve our VPN address. Rebooting their router fixed it. A dozen folks from all over the country so far.
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Aug 31, 2024 14:07
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nielsm posted:In Danish written like that, it would actually mean "kiss". As in, that expression of love you do with your lips. But in all my time working helpdesk I've never seen anyone respond like that.
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Aug 31, 2024 15:20
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God I'm old. I had to look up what kys meant. I had fun this week doing a bunch of cloudformation work. I know it might be sacrilege but..... I think I like it better than terraform! Mind you I only work with AWS and never need to do any mutli cloud poo poo.
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Aug 31, 2024 16:32
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I would probably give the person a chance to explain what they think kys means, it's a difficult one to deal with because if they meant it then that should be a dismissal. There does seem to be an effort for people to shitpost that it means "keep yourself safe" so it's possible they just fell for that.
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Aug 31, 2024 16:35
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New ticket! "my jon not workin"
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Sep 3, 2024 17:15
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Dandywalken posted:New ticket! "my jon not workin" Troubleshooting: checked logs. Resolution: user advised to upgrade to fiber connection.
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Sep 3, 2024 18:51
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Dandywalken posted:New ticket! "my jon not workin" Discovered log overflow, cautioned user to flush logs on regular schedule to prevent log storage issues.
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Sep 3, 2024 20:50
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One of the VIPs complained that he could successfully send a large email attachment to one of the other VIPs but not one of the analysts who was on the same email, and he wanted that fixed. I took a look at the M365 settings and found that the default maximum attachment size for new accounts was 30 megs, but that some of the employees who had been here for a long time were set for 50 megs. So I set them all to 30 megs as well. Problem fixed!
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Sep 3, 2024 21:39
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Dick Trauma posted:One of the VIPs complained that he could send a large email attachment to one of the other VIPs but not one of the analysts and he wanted that fixed. I took a look at the M365 settings and found that the default maximum attachment size for new accounts was 30 megs, but that some of the more employees who had been here for a long time were set for 50 megs. So I set them all to 30 megs as well. Problem fixed! malicious compliance best compliance.
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Sep 3, 2024 21:40
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Sep 3, 2024 21:55
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When they put a 1y retention on all email I stopped using the delete button. Since they're going to delete it for me and gently caress up my search, why should I expend the effort? I manually save info I need and now email is ephemeral for me. Probably use a lot more storage than if I managed it because I get a lot of attachments, but oh well. Not my pig, not my farm.
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Sep 3, 2024 22:04
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tbf relatively short retention with archives is the objectively correct policy
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Sep 3, 2024 22:09
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Delete messages that look like they're bad news before reading them
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Sep 3, 2024 22:10
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We (IT) have been fighting for a retention/purge policy for yeeears and there is no appetite for it, even with legal. Won’t happen until a lawsuit bites us in the rear end.
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Sep 3, 2024 23:41
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We're a Google Apps shop. Our email retention policy is 90 days unless you apply a label to it, in which case it's 3 years. Or if you use our Save As record function to drop a PDF on a Shared Drive, which gets you 10 years. At the start of every month, I slap a label on everything I don't need as a reminder in my inbox. Most months this lets me start off with single-digit emails, and as a bonus I have three years' worth of saved email for CYA and documentation purposes.
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Sep 3, 2024 23:52
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devmd01 posted:We (IT) have been fighting for a retention/purge policy for yeeears and there is no appetite for it, even with legal. Lot of corpos had incredibly tiny mailbox when they had it hosted onsite and jumping to 50+ gigs means they don't feel the need to cleanup, ever. We moved from 2gbs mailboxes to 50+50gbs for instance.
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Sep 4, 2024 08:06
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Hypothetically, the mailbox export from my $shitjob email account hit quite a few GB across nearly 10 years...
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Sep 4, 2024 21:49
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A ticket came in from a new employee. "Id like to have my password reset please, and i think self service should be enabled for our organization" A) we've set up passwordless authentication for this client (so SSPR is completely irrelevant) and B) all of this is carefully documented with clear instructions for setup in the standard onboarding documentation this person was sent. What is this employee's title, you ask? Why, senior security engineer, naturally. (edit: also, maybe it's just because I'm a grammar persnicketer but no apostrophe in "I'd", uncapitalized "I", and no period at the end totals three typos in one sentence, from someone who should be caring about the details and no, it does not appear English is their second language.) SyNack Sassimov fucked around with this message at 23:56 on Sep 4, 2024 |
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Sep 4, 2024 23:53
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It's depressing to struggle for a job and hear that so many places hire the most stunningly unqualified security people. Like sucks for you, but also implies that my problem is appearing competent enough to make people's lives inconvenient or something.
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Sep 5, 2024 01:47
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SyNack Sassimov posted:A ticket came in from a new employee. my coworker has terrible grammar and sends communications of this quality to our clients and it drives me up the wall
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Sep 5, 2024 17:21
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Week 3 of helpdesk: My metric stat padding has been exposed............... I will no longer be saying goodbye and wishing users well
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Sep 5, 2024 20:45
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my cat is norris posted:my coworker has terrible grammar and sends communications of this quality to our clients and it drives me up the wall 
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Sep 5, 2024 21:00
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Dandywalken posted:Week 3 of helpdesk: My metric stat padding has been exposed............... I will no longer be saying goodbye and wishing users well How dare you show common courtesy in a customer facing helpdesk role. The audacity! Is this not the "Jaded Helpdesk Megathread for Cynical Buttholes"? Get those platitudes the hell outta here!
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Sep 5, 2024 22:03
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 You may be surprised to know the problem was not, in fact, with her cell phone. You will not be surprised to know the body of the ticket was also typed in all-caps.
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Sep 7, 2024 23:51
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First of May posted:Troubleshooting: checked logs. 
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Sep 9, 2024 03:55
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Knormal posted:
So what was it
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Sep 9, 2024 06:08
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A walk-up came in "Do we have a way to burn files to a CD?"
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Sep 9, 2024 09:15
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Always keep a USB DVD drive on hand.
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Sep 9, 2024 09:17
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nielsm posted:Always keep a USB DVD drive on hand. We do, it was just funny that this was the first thing I hear from a user within 10 minutes of starting my first day after two weeks off
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Sep 9, 2024 09:21
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The only use my usb dvd-rw has gotten over the last several years is to rip dvds borrowed from the library.
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Sep 9, 2024 12:54
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Just had a user who didnt know what a postal or residential address was. She kept telling me the zip code even though I narrowed the question down to "the place that you live"
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Sep 9, 2024 16:19
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kensei posted:So what was it
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Sep 9, 2024 19:44
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Also, our KMS went down over the weekend and after the earlier discussion in this thread I keep reading as the Kill MySelf server in all the threads about it.
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Sep 9, 2024 22:29
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