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johnny park posted:In fairness(?) to him he is also unresponsive to me, lol. And I genuinely have no idea why. His office is nearby, I hear his Teams chime go off every time I send him a message, but it still takes hours for him to read and reply to anything I say. If I need his attention urgently I just get up and walk over there +1 to just doing CYA. I used to have the COO/CEO regularly come in and yell about "where's $boss, he's not responding to me, he's not here, he's never here" to the point where I would get calls on my way into work asking me to do a health check on him at home. Nah. gently caress that.
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Oct 3, 2025 17:00
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johnny park posted:I don't know if it's worth broaching this with him at all because a) I don't want to be getting too big for my britches telling my boss to shape up This depends on how busy he is, but as a sometimes middle-manager I both appreciate being nudged/reminded about things and my manager appreciates when I do so, because a) things slip your mind and b) it's not always obvious how something is affecting colleague's work. I would definitely go for a polite "hey so I know you're busy but the response time on these escalated tickets is causing a metrics headache, is there a different way we should handle them?" Ideally either he'll take the hint and start responding, or you can come up with a different process.
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Oct 3, 2025 17:04
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A Frosty Witch posted:I run into this constantly with my own boss and at a certain point, it just becomes CYA. My own tactic is to make the ticket assignment as verbose as possible for both my boss and the user so there's no question over where the ticket now lies, and then I just step away. If the user contacts the Service Desk wanting an update, I make an announcement in the ticket notes that the user is looking for an update and make sure the notification goes to both my boss and the user. I've also omitted those tickets from counting towards the metrics for my team. I will probably just start doing something like this. Thanks. I used to work in vet hospitals as an assistant, and it was pretty common there to have to learn how to 'manage' your assigned doctor for the day so they don't get off-track and fall behind. Maybe that's just true for every professional field, lol
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Oct 3, 2025 17:55
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Managing your boss is def a real thing
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Oct 3, 2025 17:58
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They're talking about a re-org that would put me on the same team as the person that literally triggered PTSD for me earlier this year. Apparently me going "I will resign if this happens" is not okay. They can gently caress off.
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Oct 3, 2025 18:21
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i'm going to run for president on the platform of abolishing lovely antivirus scam software
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Oct 3, 2025 18:42
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Maybe you can set up a recurring meeting with the boss to review tickets that could not be handled internally by the team. Those escalations have led to a metrics hit or whatever. Then on the call you say oh gee whiz some of these are your's boss, want to knock them out right now? And any chance we change how we handle some of those policies? No? Ok see you next time.
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Oct 4, 2025 12:26
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Wibla posted:They're talking about a re-org that would put me on the same team as the person that literally triggered PTSD for me earlier this year. Apparently me going "I will resign if this happens" is not okay. Sometimes companies do this on purpose to get you to quit Gl
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Oct 5, 2025 01:42
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Diqnol posted:Sometimes companies do this on purpose to get you to quit Yeah and normally I would agree. This is C-levels fighting over turf, with IT management spending an awful lot of time lobbying for their view of reality™️  My manager, his manager and the director of our division are very clear that they do not want this reorg to include the OT network team at our division, but they might not get much of a say at the end of the day. Going into 2025, we had three senior network engineers at the entire company with deep knowledge and long experience with all the weird poo poo we've got at the mass transit authority I work at. We're talking a lovely combination of technical debt, OT systems that require special care (even beyond what the manufacturers say), and an absolute requirement that it keeps working  One engineer retired earlier this year. Another quit over the summer for a much better position elsewhere, after being passed over multiple times. Which leaves me, who just got back from work-related stress sick leave.
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Oct 5, 2025 10:05
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I earnestly hope the fresh blood is talented enough to help you share the burden of most of that maintenance and you can focus on the more specialized problems
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Oct 5, 2025 12:45
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Wibla posted:Yeah and normally I would agree. This is C-levels fighting over turf, with IT management spending an awful lot of time lobbying for their view of reality™️ Quit and become an obscenely well-paid contractor when they realize how hosed the are.
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Oct 8, 2025 09:41
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Slapped one final update onto a windows 7 machine today. Definitely gonna delete the recurring PM for that
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Oct 9, 2025 21:47
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Hotel Kpro posted:Slapped one final update onto a windows 7 machine today. Definitely gonna delete the recurring PM for that That must be what it feels like to hang a feed bag for a horse that’s going to be put down tomorrow.
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Oct 9, 2025 22:41
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Sadly we probably won’t be upgrading that for a while. In another hospital we deal with there was something still running XP
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Oct 9, 2025 23:47
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Hotel Kpro posted:Slapped one final update onto a windows 7 machine today. Definitely gonna delete the recurring PM for that Are you in Singapore?? https://gs.statcounter.com/windows-version-market-share/desktop/singapore/#monthly-202409-202509
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Oct 10, 2025 08:26
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Hotel Kpro posted:Sadly we probably won’t be upgrading that for a while. In another hospital we deal with there was something still running XP It's amazing what niche stuff you have to keep running. I've got a client who's got apparently-irreplaceable engraving software on Win 7. We ended up having to keep that PC and insist it just be dedicated to that when we upgraded everything else.
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Oct 10, 2025 10:40
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I assume you've tried it in compatibility mode?
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Oct 10, 2025 12:34
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lol they assigned me more updates to do… 400 miles away. I was gonna be out hiking in the area so I’m gonna expense the entire trip now, thanks work My manager said he’s gonna have me do it for them this time only and we’ll kick those back to the biomed techs that actually live there
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Oct 10, 2025 13:43
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I have one Windows 7 instance remaining which is hooked up to a 20 year old panoramic xray system at a dental office which would apparently cost mid five figures to upgrade to be usable with a newer OS. At this point it's off in its own private VLAN only allowed to talk to the domain controller and the practice management server so I'm not really concerned about it from a security standpoint but if it goes down it's going to be interesting figuring out what the latest hardware I can actually run W7 on is.
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Oct 10, 2025 13:54
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kid sinister posted:I assume you've tried it in compatibility mode? We don't have the installer or any documentation, and the manufacturer evaporated into the ether a decade or more ago. Going to be fun trying to get the backup image working when the inevitable happens. All we can hope is that the engraving machine dies before the Win 7 one.
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Oct 10, 2025 14:05
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wolrah posted:if it goes down it's going to be interesting figuring out what the latest hardware I can actually run W7 on is. Anything intel up to sky lake is a certain fit, you can source i7-6700 compatible refurbs easily.
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Oct 10, 2025 17:03
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wolrah posted:I have one Windows 7 instance remaining which is hooked up to a 20 year old panoramic xray system at a dental office which would apparently cost mid five figures to upgrade to be usable with a newer OS. At this point it's off in its own private VLAN only allowed to talk to the domain controller and the practice management server so I'm not really concerned about it from a security standpoint but if it goes down it's going to be interesting figuring out what the latest hardware I can actually run W7 on is. I think Windows 7 supported 8th gen intel and windows 11 supports 8th gen intel so that's a good place to look. I ran both 7 and 10 on one of these: https://www.amazon.com/Industrial-Computer-i7-8th-Gen/dp/B081L4M3HJ/ Kingdel seems to make a lot of these industrial PCs and inside was a M.2 SATA drive by WD and name brand memory so it's not bad equipment in general. It's been running for four years and hasn't let carbon dust into it to short stuff out unlike the previous two optiplexes in that location. I think I had some driver downloads to find for Windows 7 but I was mostly imaging the system onto the SSD and upgrading it to 10 on that machine. Drivers might be easier on earlier machines.
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Oct 10, 2025 17:42
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Runcible Cat posted:We don't have the installer or any documentation, and the manufacturer evaporated into the ether a decade or more ago. Going to be fun trying to get the backup image working when the inevitable happens. Get an image you can restore to a VM. If necessary, pull the hard drive and clone it.
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Oct 10, 2025 17:43
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Dang. I didn't know you could still get PCs with built in serial ports. That really is for legacy support!
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Oct 10, 2025 17:47
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kid sinister posted:Dang. I didn't know you could still get PCs with built in serial ports. That really is for legacy support! One for your ball mouse, one for your 14.4 modem!
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Oct 10, 2025 18:17
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Serial is not terribly difficult, most of the time you just need to source a header that's harder to get hold of than a USB converter. PCI slots and divers that work with a modern OS is much harder.
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Oct 10, 2025 19:59
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Back in my software store days I think we had a Microsoft bus mouse packaged with a port card that stayed on the shelf until we went out of business.
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Oct 10, 2025 20:12
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 Hell yeah
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Oct 10, 2025 20:14
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Hahaha.  Keep it up there on the shelf next to the copy of Windows/286.
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Oct 10, 2025 20:15
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kid sinister posted:Dang. I didn't know you could still get PCs with built in serial ports. That really is for legacy support! We still have a standard machine in the catalogue with a serial port. We're a biotech and our scientists buy a lot of instruments from small (usually) companies that haven't joined the 21st century yet.
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Oct 10, 2025 20:18
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That reminds me, I need to buy a gender changer for a serial cable to let the device designed in 2021 talk to the analytical balance sat next to it. Lab equipment will never let COM ports die. If it comes with an usb port it just means the converter is built in and your computer will still treat it as COM9 or whatever number is available. Geemer fucked around with this message at 20:24 on Oct 10, 2025 |
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Oct 10, 2025 20:22
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mllaneza posted:Get an image you can restore to a VM. If necessary, pull the hard drive and clone it. Oh, we've done that, we're not complete idiots. The fun part will be getting the VM to talk to the engraver, if it comes to that.
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Oct 10, 2025 20:29
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I'd rather something you were planning to keep for 20 years had a serial port than a USB port requiring a driver
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Oct 10, 2025 20:33
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Runcible Cat posted:Oh, we've done that, we're not complete idiots. Knowing your luck, it uses a physical parallel port on the motherboard to do the stepper motor signaling directly.
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Oct 10, 2025 20:38
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Dick Trauma posted:Hahaha. And the shrink-wrapped box of 3M DSDD 5-1/4" floppies.
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Oct 10, 2025 20:52
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You never know when you might need a USB 1.1 extension, best keep that entire box of cables
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Oct 10, 2025 21:08
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Thanks Ants posted:You never know when you might need a USB 1.1 extension, best keep that entire box of cables https://newsthump.com/2025/09/18/man-decides-to-keep-box-of-cables-hes-had-since-2002-for-another-year-3/
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Oct 10, 2025 21:09
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Methylethylaldehyde posted:Knowing your luck, it uses a physical parallel port on the motherboard to do the stepper motor signaling directly. :whimper:
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Oct 10, 2025 21:11
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I learned a few weeks ago we have a Win 2000 PC in the mailroom running some label printer thing. Not like industrial label printing equipment, just something that prints some kind of shipping label so they don't have to use the website apparently. It's completely offline, so I have no idea how it's making valid labels, and the IT area that supports them has made it very clear that once that machine dies it's not getting replaced. Still I'm sure we'll get an urgent ticket about it one of these days.
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Oct 10, 2025 22:26
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Methylethylaldehyde posted:Knowing your luck, it uses a physical parallel port on the motherboard to do the stepper motor signaling directly.  God drat it.
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Oct 10, 2025 22:56
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