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teethgrinder posted:You know she means a headset to sync to her cellphone. You're just being difficult.
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Jul 13, 2011 20:17
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coyo7e posted:Obviously she wants Harald Gormsson. Tell her he's buried in Denmark. My shirt loving hates you for the coffee I have just coughed up on it.
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Jul 13, 2011 20:22
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coyo7e posted:Obviously she wants Harald Gormsson. Tell her he's buried in Denmark. Such a good name for a drink. "Yeah, I'll take a Harald Gormsson". 1 part bourban 1 part rootbeer 1 drop blue food coloring
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Jul 13, 2011 20:22
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Salt Fish posted:Such a good name for a drink. "Yeah, I'll take a Harald Gormsson". Actually he got his name because he was fond of blueberries.  He was also responsible for converting the Danes to Christianity, that bastard. We could still have been Ásatrú you daft gently caress. 
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Jul 13, 2011 20:27
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Crowley posted:We could still have been Ásatrú you daft gently caress. Wasn't that the big flying dog in "Neverending Story?" 
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Jul 13, 2011 20:31
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While watching the All Ticket queue...A User posted:That'll be a fun one.
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Jul 13, 2011 20:54
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A user showed up! My phone died and I went to the phone store and got a new one but they couldn't figure out how to sync my contacts to my mac. What did you get? an iPhone! Oh well then I can do that, easy! Do you have your cable with you? Nope. Well no problem, I have mine here, let's go take care of that! yay!... it's a droid and you can't sync contacts to Mac. 
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Jul 13, 2011 20:55
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serewit posted:While watching the All Ticket queue... I'm not seeing it, what's wrong with that one?
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Jul 13, 2011 20:55
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KillHour posted:I'm not seeing it, what's wrong with that one? No internet, no contact info. Good luck
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Jul 13, 2011 20:56
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Dick Trauma posted:Wasn't that the big flying dog in "Neverending Story?" KillHour posted:I'm not seeing it, what's wrong with that one?
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Jul 13, 2011 20:59
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Doctor Zero posted:A user showed up!
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Jul 13, 2011 21:05
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couldcareless posted:No internet, no contact info. Good luck Start dialin'
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Jul 13, 2011 21:05
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couldcareless posted:No internet, no contact info. Good luck Ah, that makes sense. I figured the ticket system would automatically get contact info. Unless that was put in by a T1 guy, in which case 
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Jul 13, 2011 21:09
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Happy_Misanthrope posted:Well it's technically "possible", but something tells me that if the enduser can't tell a Droid from an iPhone... Yeah, I was actually really surprised that when I told her it wasn't supported she just went v  v "My kid's home from college, I'll make him type it in by hand."Hey, no sweat. 
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Jul 13, 2011 21:12
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Doctor Zero posted:A user showed up! I spent days on and off with a user explaining the differences between an Android and an iPhone. She had the latter, I the former. She kept insisting they were the same thing when she asked me for help with her phone and I told her I wasn't familiar with it.
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Jul 13, 2011 21:23
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Jul 13, 2011 21:30
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Happy_Misanthrope posted:Well it's technically "possible", but something tells me that if the enduser can't tell a Droid from an iPhone... Our Android phones here work lovely with our Exchange server. All 3 of them. The 30 or so Blackberrys? 
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Jul 13, 2011 21:34
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Moey posted:Our Android phones here work lovely with our Exchange server. All 3 of them. The 30 or so Blackberrys? I can't wait to see exactly this in about...4 months when iphones and android phones hit our "approved for exchange" list. Oh how I'm going to love to see the people who actually like blackberry being told to go gently caress themselves when it comes to exchange support.
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Jul 13, 2011 22:03
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Happy_Misanthrope posted:Incoming ticket: give her one of those blue raspberry blowpops 
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Jul 13, 2011 22:06
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notwithoutmyanus posted:I can't wait to see exactly this in about...4 months when iphones and android phones hit our "approved for exchange" list. Oh how I'm going to love to see the people who actually like blackberry being told to go gently caress themselves when it comes to exchange support. We just ended our support for blackberry. I finally get to get rid of that drat server. Everyone now uses iphones/android and they are a breeze. A coworker found me today and informed me that "things" were beeping in the NoC. Turns out some guys working on the HVAC units in the building powered ours down by accident. Thankfully they fixed it quick but the humidity sky rocketed. I had a coworker removing some cables from some unused racks. I showed him where it ran and told him he needed to pull them out of the patch panels. A little while later he came to me and told me that he might have messed up. He pulled out everything from the back of the patch panel... At least it was an exciting day.
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Jul 13, 2011 22:24
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coyo7e posted:The internet is down. For all of North America. No, no, the internet is lost. I was sorely tempted to ask if they checked under the couch cushions. Hm, it's still sitting unclaimed, I wonder why. I guess the helpdesk manager decided to leave before passing it off... or maybe they passed out giving blood.
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Jul 13, 2011 22:29
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serewit posted:No, no, the internet is lost. I was sorely tempted to ask if they checked under the couch cushions. Luckily, it's not critical. "Priority: (2) Normal". Ain't no thang, man...
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Jul 13, 2011 22:43
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I love looking like a genius even when I gently caress up. And old man brought in a Dell that wasn't booting into Windows, diag showed failing hard drive. I plugged his HD in to my data machine, and nothing showed up, even in disk management, so I called him and gave him the bad news. This severely depressed him, as he had 4 years of business files from two separate businesses on there that he never backed up. He opted to buy a new system, and as I was unplugging the HD from my data machine I noticed I had plugged in the data cable for his HD, but apparently decided not to give it any power. So I plug that in and lo and behold, all his data shows up! I call him back and tell him that I used an "old tech trick" to "breathe some life" into his HD for a short period of time. He now considers me to be Jesus.
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Jul 13, 2011 22:48
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Ygolonac posted:Luckily, it's not critical. "Priority: (2) Normal". Ain't no thang, man... I'm legitimately shocked that it's not Priority 1/Critical.
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Jul 13, 2011 22:58
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Oop that accounting person is gone now. That one lasted a whole month. I'm starting to wonder, am I not setting up the phone because I know they're going to leave, or am I jinxing them to leave because I'm not setting up their phone. The world may never know.
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Jul 13, 2011 23:32
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Moey posted:Our Android phones here work lovely with our Exchange server. All 3 of them. The 30 or so Blackberrys? I dig my Droid using Exchange though. But then again I was a cellphone caveman until this year - I threw away my cellphone like 7 years ago because I was sick of people calling me and deciding that I must be available at their whim (was managing an apartment at the time, so I got pretty burned out.) I still hate voicemail with a passion, though.
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Jul 13, 2011 23:43
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coyo7e posted:I still hate voicemail with a passion, though. Hey, got a question for you. Call me back.
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Jul 13, 2011 23:56
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coyo7e posted:
One of the benefits of handling the phone system is that you can disable your voice mail. 
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Jul 14, 2011 00:09
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e: ^^^^ Everybody I have to call who have a landline voicemail, they have all disabled it by simply letting their mailbox fill up.Dick Trauma posted:Wasn't that the big flying dog in "Neverending Story?"  You're probably thinking of Atreyu. Crowley is on about the religion that is most commonly associated with Thor, Odin and heavy alcohol consumption.
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Jul 14, 2011 00:22
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I'm glad someone took the bait on that one. Saw a "FALCOR" license plate on the way to work this morning.
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Jul 14, 2011 00:28
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Lum posted:You're probably thinking of Atreyu. Crowley is on about the religion that is most commonly associated with Thor, Odin and heavy alcohol consumption. Ale and whores!*  *assuming no mead is present.
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Jul 14, 2011 00:29
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our documentation says: "For [system] installations always answer 00000000000000000000 (that is a string of twenty zeros in a row)" terrible coworker gets to that step and enters "n" what the gently caress
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Jul 14, 2011 00:30
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Kyrosiris posted:I'm legitimately shocked that it's not Priority 1/Critical. The only users who have figured out how to change ticket priority are the researchers and admin assistants. Oh, yeah, that ticket about lost internet was submitted by the user themselves. On their computer.  Edit - Speaking of dumb tickets, I just got one to play musical chairs with the customer service people. They are literally shifting one person down a desk then looping around. So currently it's A - B - C, they want it C - A - B. I want my B - A - C to I - N - C - R - E - A - S - E.
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Jul 14, 2011 01:05
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Dead Cow posted:Oop that accounting person is gone now. That one lasted a whole month. How much effort does it take to setup a phone that you leave them without one for a month? I'm not knocking you, I'm asking seriously. We use Cisco phones with Unity and Call Manager and it takes just a few minutes to setup a phone and deploy to a user's workstation. I can't recall any situation that would warrant a user to be without a phone for more than a few hours.
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Jul 14, 2011 01:18
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ColumnarPad posted:How much effort does it take to setup a phone that you leave them without one for a month? I'm not knocking you, I'm asking seriously. We use Cisco phones with Unity and Call Manager and it takes just a few minutes to setup a phone and deploy to a user's workstation. I can't recall any situation that would warrant a user to be without a phone for more than a few hours. ShoreTel is the same way. We just dial them into a phone after creating an account. 5 mins tops. Once you learn how to just do it all on the phone you get them to change their password, record their outgoing message and put their extension into their phone all in 5 minutes. Ain't hard.
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Jul 14, 2011 01:49
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Or just leave the phone on the desk when someone leaves?
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Jul 14, 2011 01:59
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^^^ Just set the extension to "new finance position" and then change the name in the system when someone sticks for more than a month.Crowley posted:One of the benefits of handling the phone system is that you can disable your voice mail. Also, mead is pretty awful.
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Jul 14, 2011 02:24
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Today I was on our "office automation" queue, basically generally pc troubleshooting for internal clients (read: employees). Got a call from one of the other agents about a client who is having problems connecting to certain webpages. Puts the client on the phone with me. I realize I'm speaking with a male and the client name on the ticket is female, so I ask if he's her assistant or something? Nope, he's the local desktop support agent at that facility. It proceeds like this: Me: Ok, well, uh, if you can't figure it out let's hope I can, because my escalation path is to send this back to you haha! Him: Haha! Yeah hope so, I'm stumped. She just can not get some webpages on our intranet to open no matter what I do. Me: Hrrm, well, let's just start with the basics if you don't mind, have you tried resetting IE? Him: Nope, how do I do that? Me: Uh...it's in the advanced options assuming this is IE8 Him: Oh yeah it's definitely IE8...how do I get to the advanced options? Me: *head hitting desk* Tools > Internet Options > Advanced Him: Ohh ok, hey I never knew this was there!!!! And that fixed it! Thanks so much! What annoys me about this is I've been a contractor here for almost a year as there's a hiring freeze, and people like this won't leave to open up a spot for me. 
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Jul 14, 2011 02:42
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ColumnarPad posted:How much effort does it take to setup a phone that you leave them without one for a month? I'm not knocking you, I'm asking seriously. We use Cisco phones with Unity and Call Manager and it takes just a few minutes to setup a phone and deploy to a user's workstation. I can't recall any situation that would warrant a user to be without a phone for more than a few hours. Depends on just how old and creaky the system is. I worked at a ~3500 user government agency (not in the States) that was still running an 80s vintage PABX and about the time I moved buildings they physically ran out of capacity on it without any way of expanding further. Result was I just used my cellphone for the rest of the time I worked there. Then again this was the same place that was using Netware, Groupwise, Office 97 and was just rolling out XP (previously NT4) in January 2010 so I would hope its not typical.
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Jul 14, 2011 03:47
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Been at my new job for a week. Why would a company lie about what sort of duties a job will entail? I applies for a level 1 and 2 role not a level 0 callcenter tardbargelar job, gently caress you. Back to the recruiters I guess.
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Jul 14, 2011 05:17
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