Partially freezing

The Something Awful Forums > Discussion > Serious Hardware/Software Crap > Haus of Tech Support > Partially freezing

Edward IV: Jan 15, 2006

Problem description: For some indeterminate reason, Windows will partially freeze and lockup. By partial, some programs and apps will become unresponsive while others will still normally function for a while. For example, Firefox and Windows Explorer will stop responding while the Start Screen and the Map app still works for a short time before also freezing. In any case, the computer becomes unusable and I have to force a restart.

In addition, Windows Event Viewer will show a large gap in its logs between the apparent time of freezing and immediately restarting the computer after determining that the computer was indeed frozen. The following is the last two notable log entries before the computer apparently froze this time.

code:

Log Name:      System
Source:        Microsoft-Windows-Kernel-General
Date:          9/3/2014 6:45:25 PM
Event ID:      11
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      XXXXXXX
Description:
TxR init phase for hive \??\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\WINDOWS\system32\config\DRIVERS 
(TM: {5a1c59f9-33b1-11e4-8258-f46d04d6860d}, RM: {5a1c59f8-33b1-11e4-8258-f46d04d6860d}) finished with 
result=0xC00000A2 (Internal code=7).

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-General" Guid="{A68CA8B7-004F-D7B6-A698-07E2DE0F1F5D}" />
    <EventID>11</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-09-03T22:45:25.769276200Z" />
    <EventRecordID>2145</EventRecordID>
    <Correlation />
    <Execution ProcessID="2872" ThreadID="3664" />
    <Channel>System</Channel>
    <Computer>XXXXXXX</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="ExtraStringLength">79</Data>
    <Data Name="ExtraString">\??\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\WINDOWS\system32\config\DRIVERS</Data>
    <Data Name="TmId">{5A1C59F9-33B1-11E4-8258-F46D04D6860D}</Data>
    <Data Name="RmId">{5A1C59F8-33B1-11E4-8258-F46D04D6860D}</Data>
    <Data Name="Status">0xc00000a2</Data>
    <Data Name="InternalCode">7</Data>
  </EventData>
</Event>

code:

Log Name:      System
Source:        Microsoft-Windows-Kernel-General
Date:          9/3/2014 6:45:25 PM
Event ID:      11
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      XXXXXXX
Description:
TxR init phase for hive \??\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\WINDOWS\system32\config\SYSTEM 
(TM: {5a1c59f7-33b1-11e4-8258-f46d04d6860d}, RM: {5a1c59f6-33b1-11e4-8258-f46d04d6860d}) finished with 
result=0xC00000A2 (Internal code=7).

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-General" Guid="{A68CA8B7-004F-D7B6-A698-07E2DE0F1F5D}" />
    <EventID>11</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-09-03T22:45:25.737270100Z" />
    <EventRecordID>2144</EventRecordID>
    <Correlation />
    <Execution ProcessID="2872" ThreadID="3664" />
    <Channel>System</Channel>
    <Computer>XXXXXXX</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="ExtraStringLength">78</Data>
    <Data Name="ExtraString">\??\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\WINDOWS\system32\config\SYSTEM</Data>
    <Data Name="TmId">{5A1C59F7-33B1-11E4-8258-F46D04D6860D}</Data>
    <Data Name="RmId">{5A1C59F6-33B1-11E4-8258-F46D04D6860D}</Data>
    <Data Name="Status">0xc00000a2</Data>
    <Data Name="InternalCode">7</Data>
  </EventData>
</Event>

Attempted fixes: I have performed two clean installs within the past few months. The most recent install was on a brand new Samsung 840 EVO which passed all S.M.A.R.T. checks. Windows memory checker found no faults. I have downclocked my processor from 4.6 GHz to 4.0 GHz. BIOS and motherboard drivers have also been updated.

Recent changes: None

--

Operating system: Windows 8.1 Pro 64-bit

System specs: Custom built.

Processor - Intel Core i5-2500K, currently overclocked to 4.0 GHz
Motherboard - ASUS P8P67-M
Memory - G.SKILL Ripjaws X Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800)
Graphics - Sapphire Radeon HD 7970
Power Supply - XFX P1-650X-CAH9 650W
Hard Drives - Samsung 840 EVO 1TB, Western Digital 2TB Black, Western Digital 4TB Green

Location: USA

I have Googled and read the FAQ: Yes

Edward IV fucked around with this message at 00:59 on Sep 4, 2014

# ? Sep 4, 2014 00:54

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# ? Apr 26, 2024 07:38

Alereon: Feb 6, 2004; Dehumanize yourself and face to Trumpshed; College Slice

Please post a screenshot of the Crystal Disk Info window for your SSD. Have you also confirmed that the CPU temperature is fine and that the system can complete at least one full pass of [url="http://www.memtest.org"]Memtest86+[/url without errors?

# ? Sep 4, 2014 01:54

Edward IV: Jan 15, 2006

CPU temperature is 37C with a light load right now.

Will be running Memtest in a moment.

# ? Sep 4, 2014 02:06

Alereon: Feb 6, 2004; Dehumanize yourself and face to Trumpshed; College Slice

You have one of the B3 revision motherboards right, not one of the original recalled ones with the bad SATA controllers? If so and the memory diagnostic passes, update the BIOS as well as the Intel Chipset INF drivers and Rapid Storage Technology drivers.

# ? Sep 4, 2014 02:20

Edward IV: Jan 15, 2006

Yeah, it's the B3 revision.

The Memtest passed but I'm already have the latest BIOS, chipset, and storage drivers installed from ASUS.

Or should I be installing the drivers from Intel since they're more up to date?
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24006

# ? Sep 4, 2014 03:09

Alereon: Feb 6, 2004; Dehumanize yourself and face to Trumpshed; College Slice

Always use the drivers directly from the manufacturer's website, Intel. The ones on the Asus website are old and are only provided as a convenience to help you get up and running to download the current drivers. The only things you'd want from the Asus website are the BIOS, any Asus software you want to use, and drivers for any actual Asus chips, which are usually ASMedia branded.

# ? Sep 4, 2014 19:10

Edward IV: Jan 15, 2006

Installed the latest chipset driver and the previous storage driver, 12.9.0.1001. The current version, 13.1.0.1058, will not install because the setup throws an error saying my platform is not supported. Looking through the logs, it appears to support the C600, 7, 8, and 9 Series chipsets.

Also after installing the drivers and resetting, the computer locked up as soon as I logged in which I forgot to mention was also another symptom. So much for installing up to date drivers.

# ? Sep 5, 2014 00:57

Edward IV: Jan 15, 2006

Had another freeze. This time while running torrents overnight and happened a few hours before I woke up and found it based on the clock.

Upon restarting the computer, the BIOS threw up an overclocking failure notice and had me readjust the overclock. I have now set the processor back to it's stock boost speed of 3.7GHz.

I'm starting to think this may be a CPU issue. I just remembered I've had some BSODs in the past citing kernel panics and referenced CLOCK_WATCHDOG_TIMEOUT. The thing is that I've been playing games on the computer regularly for hours at a time so I don't believe running it hard will necessarily trigger the bug.

# ? Sep 6, 2014 03:48

Edward IV: Jan 15, 2006

So it's been about a week since the last freeze. Looking through the logs, I noticed a problem with the processor going into a low power state as the computer was trying to go to sleep. I disabled the sleep function and I haven't had any noticeable issues since. I'm going to try to put CPU speed back to what I had them and see if it causes any problems.

# ? Sep 13, 2014 23:15

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# ? Apr 26, 2024 07:38

Zarc: Jul 25, 2014

Edward IV posted:

Had another freeze. This time while running torrents overnight and happened a few hours before I woke up and found it based on the clock.

Upon restarting the computer, the BIOS threw up an overclocking failure notice and had me readjust the overclock. I have now set the processor back to it's stock boost speed of 3.7GHz.

I'm starting to think this may be a CPU issue. I just remembered I've had some BSODs in the past citing kernel panics and referenced CLOCK_WATCHDOG_TIMEOUT. The thing is that I've been playing games on the computer regularly for hours at a time so I don't believe running it hard will necessarily trigger the bug.

The clock watchdog timeout is one thing you can get if the OC isn't 100% stable.

# ? Sep 14, 2014 04:38

The Something Awful Forums > Discussion > Serious Hardware/Software Crap > Haus of Tech Support > Partially freezing