|
Farmer Crack-rear end posted:
|
#
?
Nov 20, 2014 19:45
|
|
""solutions""
|
|
| # ? Apr 26, 2024 03:44 |
|
|
Shaggar posted:you can make the phones do a lot of crazy bullshit expand your business reach and conect with customers faster than ever with Windows Embedded Landline, the premier operating system for call centers
|
|
#
?
Nov 20, 2014 19:50
|
|
|
Farmer Crack-rear end posted:yeah. i remember one time i ginned up a fake hold time in Avaya to create the impression that a caller was actually in a queue before dumping them off to voicemail. of course, that little side business never went anywhere, which goes back to my remark about "total lack of business plan" once of our clients was all pissy about hold times when waiting for non-Spanish translators. Like call comes in, one of our agents picks it up, figures out the language, and calls our translator service to find someone who speaks it. sometimes that takes a minute for rarer languages. its just how it goes. so to satisfy this moron client I worked with our translator service to create this incredible hacky bullshit system where the call came in, aksed for the persons language, mapped that to a language code and made a parallel call out to the translator service with our billing id + language code as the caller id which they would then pick up and put into queue. meanwhile the original call proceeds to an agent and once an agent is available it delivers the call on hold to the agent. then once the translator service delivers the call to one of their agents they play a digit back to my phone switch which detects it and the conferences the original call with the second call which is now connected to a translator with the right language. thus eliminating the appearance of a delay caused by our agent calling the translator service manually.
|
|
#
?
Nov 20, 2014 20:02
|
|
|
jesus christ shaggar lmao
|
|
#
?
Nov 20, 2014 20:07
|
|
|
the people calling in were doctors who are the whiniest people possible. it worked amazingly well. i literally did not believe it. eventually i think i replaced 90% of the work that required actually talking to one of our agents with an ivr survey so the docs could just hit a few buttons to relay the info they had and be done w/ it.
|
|
#
?
Nov 20, 2014 20:12
|
|
|
Shaggar posted:once of our clients was all pissy about hold times when waiting for non-Spanish translators. Like call comes in, one of our agents picks it up, figures out the language, and calls our translator service to find someone who speaks it. sometimes that takes a minute for rarer languages. its just how it goes. *furiously scribbling notes*
|
|
#
?
Nov 20, 2014 20:14
|
|
|
i read a book about the phone system and blue boxes it was neat
|
|
#
?
Nov 20, 2014 20:18
|
|
|
i could probably do litterally anything with interactive intelligence IC server + accessories
|
|
#
?
Nov 20, 2014 20:20
|
|
|
one of the hidden perks of switching back to the POTS telephone service from the cable provider is i can use my rotary phones again gently caress yes
|
|
#
?
Nov 20, 2014 20:42
|
|
|
maniacdevnull posted:or call waiting where you could tap the hook to switch calls flash hookin mother fuckersss
|
|
#
?
Nov 20, 2014 22:14
|
|
|
Captain Foo posted:flash hookin mother fuckersss granny callin', not flash hookin like you should
|
|
#
?
Nov 21, 2014 00:46
|
|
|
bobbilljim posted:granny callin', not flash hookin like you should i was hoping someone was gonna make this joke 
|
|
#
?
Nov 21, 2014 00:52
|
|
|
Captain Foo posted:i was hoping someone was gonna make this joke 
|
|
#
?
Nov 21, 2014 01:51
|
|
|
pbx systems are lovecraftian nightmares
|
|
#
?
Nov 21, 2014 02:09
|
|
|
when I was in college I took a temp job for a doctor that wanted to create an automated phone menu system for his business. he got some demo software that did this, and it was programmable in Visual Basic (lol). but since it was a demo, it was limited to not being able have a session so the different menu entries couldn't pass information. so this idiot doctor was too cheap to buy the full version, and someone told him that they could fake sessions by having each menu entry read and write files. I spent a week on it before telling him that it was a terrible idea and he needs to buy the real software. so he fired me.
|
|
#
?
Nov 21, 2014 02:28
|
|
|
oh nice. pots thread
|
|
#
?
Nov 21, 2014 02:29
|
|
|
While I never had to deal with the POTS system at our office, they were running on dual 486 PCs and when one finally died about 3 years ago they said "uh we can't find parts or service for this thing." and then switched us all to lync.
|
|
#
?
Nov 21, 2014 02:30
|
|
|
pagancow posted:While I never had to deal with the POTS system at our office, they were running on dual 486 PCs and when one finally died about 3 years ago they said "uh we can't find parts or service for this thing." and then switched us all to lync. lol if u don't know the diff b/w POTS and P(A)BX
|
|
#
?
Nov 21, 2014 02:35
|
|
|
I remember back in the year 2000 compuserve days where internet forms made you fill out a landline number; you couldn't progress until you had entered one in.
|
|
#
?
Nov 21, 2014 02:40
|
|
|
Captain Foo posted:lol if u don't know the diff b/w POTS and P(A)BX
|
|
#
?
Nov 21, 2014 02:46
|
|
|
Ocrassus posted:I remember back in the year 2000 compuserve days where internet forms made you fill out a landline number; you couldn't progress until you had entered one in. when you were 6 years old
|
|
#
?
Nov 21, 2014 02:47
|
|
|
i like working w/ our pbx but thats probably because someone else janitors it ( )
|
|
#
?
Nov 21, 2014 02:48
|
|
|
Egan Yardley posted:i like working w/ our pbx but thats probably because someone else janitors it ( i used to be the pbx and cable plant janitor, then i got a newjob
|
|
#
?
Nov 21, 2014 02:51
|
|
|
bobbilljim posted:when you were 6 years old it can't have been later than 2003 so it was definitely in that period. I wanted to win this Lego competition prize that involved making stop motion video, the only problem being that I didn't know my own postcode and my parents refused to tell me. I was p crestfallen
|
|
#
?
Nov 21, 2014 03:45
|
|
|
Ocrassus posted:2003 
|
|
#
?
Nov 21, 2014 03:50
|
|
|
Ocrassus posted:it can't have been later than 2003 so it was definitely in that period. I wanted to win this Lego competition prize that involved making stop motion video, the only problem being that I didn't know my own postcode and my parents refused to tell me. I was p crestfallen are you the youngest yosposter?
|
|
#
?
Nov 21, 2014 03:52
|
|
|
 yeeeeeeessss look at this poo poo, it had everything my 6-9 year old sugary cereal addled mind needed. also lol at computers back then
|
|
#
?
Nov 21, 2014 03:52
|
|
|
houldnt you be on reddit or tumblr or something
|
|
#
?
Nov 21, 2014 03:54
|
|
|
MALE SHOEGAZE posted:houldnt you be on reddit or tumblr or something mlyp
|
|
#
?
Nov 21, 2014 03:55
|
|
|
nah i bet theres some 12 year old proto fishmech in the pos somewhere
|
|
#
?
Nov 21, 2014 03:56
|
|
|
bobbilljim posted:nah i bet theres some 12 year old proto fishmech in the pos somewhere uh idk, i dont think that's possible. what comes before a fetus?
|
|
#
?
Nov 21, 2014 03:58
|
|
|
I am definitely not the only uni/college kid here and we are basically all the same whether age 19 or 25.
|
|
#
?
Nov 21, 2014 03:58
|
|
|
i am not the youngest person on yosposhands always dry
|
|
#
?
Nov 21, 2014 03:58
|
|
|
MALE SHOEGAZE posted:uh idk, i dont think that's possible. what comes before a fetus? AATrek
|
|
#
?
Nov 21, 2014 04:03
|
|
|
bobbilljim posted:AATrek jesus christ
|
|
#
?
Nov 21, 2014 04:04
|
|
|
bobbilljim posted:AATrek lol
|
|
#
?
Nov 21, 2014 04:15
|
|
|
bobbilljim posted:AATrek 
|
|
#
?
Nov 21, 2014 04:21
|
|
|
i wonder how much phone systems have affected infidelity per iteration
|
|
#
?
Nov 21, 2014 04:26
|
|
|
bobbilljim posted:AATrek drat
|
|
#
?
Nov 21, 2014 06:21
|
|
|
|
| # ? Apr 26, 2024 03:44 |
|
|
bobbilljim posted:AATrek
|
|
#
?
Nov 21, 2014 06:29
|
|
