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Currently number 32. I tried to ditch Comcast for CL fiber network but when they came out they said they had to drill a bunch of hardware into my house. I'd be okay with it but I'm renting and my landlord, while pretty cool, doesn't want stuff like this going on. After talking over our options, I decided not to get the service and the tech cancelled the order. I just got a bill for almost $300 in "unpaid services" so now I have to deal with these chuckleheads.
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Jun 18, 2016 18:20
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What type of music are they playing while you're on hold?
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Jun 18, 2016 18:21
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Macnult posted:What type of music are they playing while you're on hold? None, it's a chat box online. Actually, I'm listening to The Adventure Zone, if that counts.
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Jun 18, 2016 18:23
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I was a e-chat person for Bose for a little while. You're one of 4 or more people they are talking to at the same time and they are probably laughing at how you type.
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Jun 18, 2016 18:25
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WHOA BREAKING NEWS I am up to #7 suddenly. drat
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Jun 18, 2016 18:25
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Windows 98 posted:I was a e-chat person for Bose for a little while. You're one of 4 or more people they are talking to at the same time and they are probably laughing at how you type. Probably, I type like a complete idiot.
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Jun 18, 2016 18:25
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Tell them they have to work fast because your dick is melting
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Jun 18, 2016 18:25
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Inzombiac posted:None, it's a chat box online. Actually, I'm listening to The Adventure Zone, if that counts. This takes the fun out of an Indian man shrieking most horribly at you.
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Jun 18, 2016 18:27
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Dick Bass posted:This takes the fun out of an Indian man shrieking most horribly at you. Their call center isn't 24/7 somehow. Like, HOW>?>?>?>???
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Jun 18, 2016 18:29
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Like, didn't you know that fiber required digging and putting things through a wall?
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Jun 18, 2016 18:35
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brylcreem posted:Like, didn't you know that fiber required digging and putting things through a wall? Nope. The guy who set up my order said they would take out an old coax line and replace it with their stuff. I guess he had no clue. Plus, I don't know anyone with fiber since it is really new in this area.
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Jun 18, 2016 18:40
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I'd kill myself if I couldn't get 50d/50u mbps at a minimum.
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Jun 18, 2016 18:41
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Windows 98 posted:I'd kill myself if I couldn't get 50d/50u mbps at a minimum. I currently get 125/15 through Comcast and I talked my bill down now that they have competition. CenturyLink said that the account was now in collections even though I got the bill yesterday and the number they gave just goes back to their closed call center. Now I have to wait until Monday or go visit a brick and mortar store (if those exist around here).
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Jun 18, 2016 18:44
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Inzombiac posted:Nope. The guy who set up my order said they would take out an old coax line and replace it with their stuff. I guess he had no clue. Plus, I don't know anyone with fiber since it is really new in this area. Inzombiac posted:CenturyLink said that the account was now in collections even though I got the bill yesterday and the number they gave just goes back to their closed call center. That's some bullshit. They probably get a lot of cancellations, and are using scare tactics. The thing about the coax should be grounds for cancellation. You were sold an "impossible" product.
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Jun 18, 2016 18:49
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It's not unusual to pull new cable through where old stuff used to be, installers do it all the time. I wired my house with CAT5 by taping it onto the ends of all the (now useless) coax runs and pulling it through.
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Jun 18, 2016 19:00
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Put random periods in your sentences instead of where they're supposed to go. Brb buying a time machine.
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Jun 18, 2016 19:17
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Inzombiac posted:None, it's a chat box online. Actually, I'm listening to The Adventure Zone, if that counts. thats a pro fuckin podcast. good job.
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Jun 18, 2016 19:17
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brylcreem posted:That's some bullshit. They probably get a lot of cancellations, and are using scare tactics. So I went to the physical store and, if I had to bet money, I would say that no one had been in that place before. The two dudes behind the desk didn't look up when I, the only other person in there, came in. I also had to start the conversation which is "Bad Customer Service 101". One guy gave me some vague answers and the other dude wouldn't look up. He wasn't on a computer, he was just staring at his desk. They said they could fax my information to their boss and that he'd look into it sometime next week or I could call their support line that is only open when I'm working. He clearly didn't want me or anyone else in the store. How is this a company that still exists. ScrotoTurboSperg posted:thats a pro fuckin podcast. good job. Hell yeah!
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Jun 18, 2016 19:42
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Think of all the Cox you could have with that money.
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Jun 18, 2016 19:57
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Pay your bills, dead beat
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Jun 18, 2016 20:24
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I thought century link was the old people taxi service
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Jun 18, 2016 20:32
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Inzombiac posted:Currently number 32. I have CL gigabit and it's great, also renting but the landlord was cool with it and also paid for the installation fee. Helps them in the long run after you move out anyway. Buy your own router, the one they lease/allow you to buy is poo poo.
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Jun 18, 2016 21:13
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gj talking your bill down with comcast op you must be a master negotiator
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Jun 18, 2016 21:17
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I thought I hated Comcast until I tried ordering CL fiber last year. For a month, every truck they sent out told me it wasn't available while everyone on the phone insisted it was. The people they sent out seemed surprised but unconcerned, as they were getting paid either way. It took me a month of calling and hours on the phone to finally get a definitive answer: Nope. Just last month I had to get them back on the phone because they had sent my account to collections for an unreturned DSL (!?) modem. I still get ads for fiber in the mail and via email. These days I think Comcast is the bee's knees.
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Jun 18, 2016 21:43
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At work we contract a ton of T1's through Century Link and they are just the absolute worst. Getting them to fix anything requires constant babying. E: Out of the major American ISPs I'd put them above only AT&T. Comcast is generally ok depending on the region Pendent fucked around with this message at 23:08 on Jun 18, 2016 |
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Jun 18, 2016 22:52
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Just don't pay that poo poo there's no need to talk to them OP. Rip up the bill and throw it away.
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Jun 18, 2016 23:11
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yes because the kind of collection agencies that buy bullshit debts from cable companies totally won't hound someone until the end of days with harassing phone calls
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Jun 18, 2016 23:24
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rakovsky maybe posted:Just don't pay that poo poo there's no need to talk to them OP. Rip up the bill and throw it away. What terrible advice! I actually have a very good history with disputing claims by employing the two magic tricks: Professionalism and Patience. It's amazing how much help you can get when you're not screaming obscenities.
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Jun 18, 2016 23:51
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Inzombiac posted:What terrible advice!
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Jun 20, 2016 13:27
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you should type in drop caps like a 13 year old on AIM circa 1999
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Jun 20, 2016 13:31
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So, they sent a tech out to check the property out and assess the installation needs and now you don't want to pay them for it?Tuxedo Gin posted:yes because the kind of collection agencies that buy bullshit debts from cable companies totally won't hound someone until the end of days with harassing phone calls Call up the credit bureau and say 'this charge is fraudulent, they are unable to produce a payment agreement or contract' and it'll disappear. You can even do it online now. TransUnion will get back to you in like 2 days. Then if the collector still harasses you after that you can get $$$ from them. Roylicious fucked around with this message at 19:11 on Jun 20, 2016 |
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Jun 20, 2016 19:09
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Roylicious posted:So, they sent a tech out to check the property out and assess the installation needs and now you don't want to pay them for it? The first tech either lied about the process or was uninformed and, as someone else said, tried to sell me an impossible product.
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Jun 20, 2016 19:31
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Inzombiac posted:The first tech either lied about the process or was uninformed and, as someone else said, tried to sell me an impossible product. Yeah I'm just being a douche, that's an unreasonably high fee for such a thing anyway.
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Jun 20, 2016 19:35
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Roylicious posted:Yeah I'm just being a douche, that's an unreasonably high fee for such a thing anyway. So your behavior matches your AV? Buuuuuuurn. I called the number that the clerk gave me and it went to a disconnected line. What a loving garbage company.
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Jun 20, 2016 20:31
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