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Problem description: Using a fairly new laptop (2months old) and this has started happening in the last week or so. While using my laptop the screen will sometimes freeze, with the audio becoming a continuous buzz-like stutter. After a few seconds the screen goes dark and the audio goes completely, and becomes unresponsive until I manually power off the laptop and turn it back on. This has almost always happened when using the laptop to play games, although it did on one occasion occur while I was streaming video. It doesn't happen every time and it seems to mostly happen when I start up a game shortly after booting up my laptop. In addition when it happens in a game it always happens during startup or within the first 1-2min after startup. Once the game has been running for a couple of minutes it appears to be safe going forward. Attempted fixes: I've checked reliability monitor but it only shows unexpected shutdowns, no details in the freeze that lead to me triggering that shutdown. I've updated graphics and sound nvidia drivers. I've also fully uninstalled and reinstalled the nvidia drivers. I've tried disabling integrated graphics but the laptop didn't seem to be able to use my nvidia card without my integrated graphics being enabled. I've also used taskmanager to monitor CPU/GPU load and temperature on startup. Load appears fine, and CPU temp for both integrated and my NVidia card hangs at around 40C Recent changes: No major system changes in recent weeks other than installing a few games. -- Operating system: e.g. Windows 10 Professional 64bit System specs: Laptop customer build by PCSpecialist - Serial number is GK7NPFR2202307512 AMD Ryzen™ 7 Eight Core Processor 4800H (2.9GHz, 4.2GHz Turbo) 16GB Corsair 2400MHz SODIMM DDR4 (1 x 16GB) NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1 512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W) 2 Channel High Definition Audio + MIC/Headphone Jack Location: England I have Googled and read the FAQ: Yes Mainwaring fucked around with this message at 22:21 on Nov 20, 2020 |
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Nov 20, 2020 17:02
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| # ? Apr 28, 2024 23:22 |
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I'd try running memtest overnight at some point: http://www.memtest.org/
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Nov 23, 2020 06:45
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