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I wish someone would do that for a series of matches in the world cup (UK). But instead it would be about what it means to be ex-directory and how the Telephone Preference Service works. I just think people should know they sound like idiots when the following exchanges happen: Hi good evening, my name's Benzoyl Peroxi-- Excuse me, how did you get my number? I'm ex-directory? Ah, we use a market research method called random digit dialing, so it was randomly generated. We don't have you on a list or anything don't worry. Yeah but I'm ex-directory so I shouldn't receive these calls. Being ex-directory just means you're not listed in any phone books - if someone randomly generates your number they can still call it. I just told you I'm ex-directory though so how does that work then?Or Hi good evening, my name's Benzoyl Peroxi-- Right! I've had it with you! Why do you keep on calling me! You've called me a dozen times in three days! Can I ask, was it My Company that called you? I'm really sorry if it was but I don't see any call history here at all. What?! How should I know if it was Your Company?! I shouldn't have to listen to your bloody rubbish, it's not right it's just not on, I'm with the Telephone Protection ummm Thing, I'll report you! Ahh, is it the TPS you're with? Something like that! It's against the law to cold call people and I don't know how you've got around the protection but it's illegal! The TPS doesn't cover calls from genuine market research companies like mine sir. We don't sell anything so-- Oh I don't believe this! *hangup*I find it hard sometimes not to come across as completely condescending when explaining these things to people. It's a shame you can't just tell it like it is.
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Nov 16, 2011 01:14
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Benzoyl Peroxide posted:I find it hard sometimes not to come across as completely condescending when explaining these things to people. It's a shame you can't just tell it like it is. I have this problem as well - there's no real polite way to say 'if your internet is not working now something must have changed, which means testing your 'perfect' network'.
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Nov 16, 2011 03:51
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I hate the people who start phone calls with "I'm not mad at you, but..." and then proceed to call me a dumb whore and a stupid oval office and tell me that they will find me and hurt me because they can't get their tv on the right input. That's basically the call center version of "I'm not racist, but...". Saying that does not make you exempt from having to be a decent human being. Just tell me what the problem is, answer the questions I ask you to narrow down what the problem is, and let me get it fixed. Telling me that you are going to track me down and rape me (yes, I've got this call more times than I'd like to count) is not going to make me fix your problem faster. In fact, I'm more likely to just schedule a tech. I'm not going to help you get your porno on if you're screaming at me. gently caress, this job makes me want to kill myself.
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Nov 16, 2011 03:59
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Loving Life Partner posted:I'm considering buying an ad at the superbowl to try and dispel the myth that insurance rates go down every 6 months. I can't believe how loving embedded this thought is into everyone's god damned brain. How the hell do people even get this idea in the first place? My premiums went down when I turned 21 (and got off my probationary license), and then again at 25 (when I was apparently no longer a young, dangerous driver), then again at 27 (when I got my rating 1 for not making a claim in 5 years), but do people really think their premiums automatically go down for some reason? Edit: I've been out of the call center business for ages, thank gently caress, but is there a polite/acceptable way to say "I can't understand you and/or you can't understand me, can I speak to someone else please?" these days? I don't want to piss anyone off, and I get that the Aussie accent isn't always the easiest to understand, but sometimes it's pretty frustrating (and I'm sure it's no good for the people on the other end either). Elector_Nerdlingen fucked around with this message at 08:37 on Nov 16, 2011 |
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Nov 16, 2011 08:24
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Yes, everyone who experiences a rate increase can't fathom it because "I thought every 6 months your premiums go down". I don't know how this idea has propagated so wildly. I can only assume independent agents trying to seal the deal say "hey, these premiums go down all the time" or some bullshit. I don't know. People think if they go 6 months without an accident, it somehow lessens their risk of having an accident in the next 6 months, like they can build up accident immunity or something, rather than just being a statistic, their tosses of the dice have some kind of memory (a gleefully benevolent, useful one). Sometimes the rate increase is minimal, like $4 a month, sometimes we're just fighting inflation costs with even smaller increases, and sometimes there's an increase in accidents, payouts, claims, instances of fraud, and therefore the cost of guarding against risk goes up for everyone, but people don't believe it, or believe they exist outside of the pool and "why should I have to pay more for someone else abloo abloo bloo". Reasons your rate can go down: Milestone years, 18, 21, 25; having some sort of violation come off your driving record; very rarely we were rating incorrectly and the risk goes down and therefore rates go down. Reasons your rate can go up: More accidents, more injuries, more claims, more fraud, more damages in accidents, bigger payouts, fraud rings that bilk hundreds of thousands of dollars in injury claims, violations on your driving record, your credit history got worse, your car gets rated differently because more people like to steal it or some poo poo, I don't know, it's all actuarial alchemy, and it's heavily tilted toward increases!
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Nov 16, 2011 08:40
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AlphaDog posted:
I'm on the other end of things-I grew up in a neighborhood that was 90% Indian/Middle Eastern. I frequently get passed calls with the pretext "Hang on one sec, I've got someone who might be able to help you a little bit more". Well, it's not an out-and-out lie. I can help them more, just because the accent does not phase me in the least, versus my whitebread coworkers that can't understand heavily accented English. No one seems to mind when it's put that way. There are times where I've gone through other call centers for tech support, and I wound up having to call one that got routed through Glassgow of all places. I had a poo poo MP3 player that bricked itself every time a firmware update came through, and they were able to help me, but there were a few times that I could not understand the person on the other end. I admitted that I couldn't understand the CSR, and that as helpful as they were attempting to be, I couldn't get it. I got passed off, got everything fixed, and no one seemed pissed off about the pass. Basically, if you're nice about it, and make it clear that it's not because you just don't want to talk tohe other end of the line. Being respectful and just saying "I'm sorry, could you repeat that, I didn't quite catch it" makes the CSR on the other end of the line more aware that you might not get the accent, and tr a little bit closer to a less accented english, or pass the call to someone less accented. Dr Jankenstein fucked around with this message at 09:42 on Nov 16, 2011 |
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Nov 16, 2011 09:32
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AA is for Quitters posted:I'm on the other end of things-I grew up in a neighborhood that was 90% Indian/Middle Eastern. OK, cool I'll try that next time there's a problem. I don't want to come off as a dickhead because I do sympathise with call centre workers (and I used to get extremely upset at people who'd accuse my Indian or Pakistani co-workers of "being in a foreign call centre"), but sometimes it gets beyond ridiculous and I've always felt like a huge arsehole asking for a supervisor when I can't understand or be understood.
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Nov 16, 2011 09:48
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NerdyNautilusGirl posted:Telling me that you are going to track me down and rape me (yes, I've got this call more times than I'd like to count) 
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Nov 16, 2011 12:16
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Benzoyl Peroxide posted:I do not have very nice customers. 
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Nov 16, 2011 12:22
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No kidding. They can fuckin do one. What a terrible thing to say to someone.
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Nov 16, 2011 12:46
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NerdyNautilusGirl posted:I do not have very nice customers. Do you put a note on their account? What do your supes say about this? So presumably you're sitting there with their names and full address info... do you ever mention that the calls are recorded and if anything ever happens to you you'll turn the conversation in with their details to the police?
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Nov 16, 2011 14:10
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Benzoyl Peroxide posted:I wish someone would do that for a series of matches in the world cup (UK). But instead it would be about what it means to be ex-directory and how the Telephone Preference Service works. I get this all the time, only it's even worse because it's not just a failure to understand RDD, because we do customer feedback surveys for a particular company. When you are a customer of a particular company and someone phones you up on behalf of that company and asks for you by name, it shouldn't take a genius to figure out where they got your number. Oh, and for some reason a lot of these people are under the impression that it is illegal for anyone they don't want to call them to call. "This is a silent number, you shouldn't be calling us." How would we even know it's a silent number? There's no directory we can check it against, because that is the whole point!
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Nov 16, 2011 15:41
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That's awful. poo poo, at least my place has protocols for when customers threaten to shoot us. I've never been threatened with rape but I'm a deep-voiced dude. Do you have any sort of 'Emergency' button on your phone that can flag the call? If we get something like that, we're supposed to flag the call and immediately alert a supervisor so they can notify our security department. Customers that threaten violence are usually disconnected and made non-serviceable. Also, if you're really getting down in the dumps, see if your company has mental health services. Mine has a hotline and I once got 2 months of short term disability approved due to stress when I was breaking down into tears after every other call.
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Nov 16, 2011 15:42
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NerdyNautilusGirl posted:I do not have very nice customers. I'd suggest speaking to your supervisor. If I ever got a call like that I would hang up and report it to my supervisor. Hell, when a super angry customer called up and said he'd find me and my family and murder the lot of us and wear my skin as a hat or whatever, I hung up and told my supervisors and they told me I did the right thing.
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Nov 16, 2011 15:44
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Loving Life Partner posted:I'm considering buying an ad at the superbowl to try and dispel the myth that insurance rates go down every 6 months. I can't believe how loving embedded this thought is into everyone's god damned brain. This 1000 times this. I work in medical insurance, not in a call centre any more, but still have to speak to people here and there and by god. 1) If you claim, and its big potatoes, your premium will go up. You all seem to understand this for car insurance but not medical? You crash your car your premium goes up. You get cancer and claim 100k against a 2k premium? Yeah its going to go up....how do you not get this? (Note - I live in the UK, medical insurance is purely a luxury so you don't have to wait\mix with the poors like when you get your free government treatment). 2) Medicine and the people who give you medicine are not cheap. Have you checked out how much a heart surgeon\anesthesiologist charge these days? How about that fancy new micro-key-hole surgery thingy? Those new cancer drugs? Constantly going up way above inflation, thus premiums go up. 3) When you get older you are more likely to claim. Thus your premium goes up. When you live in London your hospitals charge out the rectum, thus you pay more in premiums compared to your brother who lives in Wales. You also get to use those world famous specialist hospitals on your doorstep. As an aside though, I was working through the rating algorithms we use for pricing up risk, whoever wrote them back in the mid 90's put in a little warning when certain factors are pricing at what was considered insane pricing, like a little "poo poo something might have broke" flag so someone could check it out. Now 80% of the quotes we do have one of these flags. Prices go the gently caress up! Oh and the profit margin on a customer? While I can't really say exactly, you have no idea how low it is, really we ain't screwing you, it really is that expensive to make people better, the only reason we make any money is because of how many people we insure, this ain't some sick bad make it rain on them hoes business. Cast_No_Shadow fucked around with this message at 15:59 on Nov 16, 2011 |
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Nov 16, 2011 15:56
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I have a final interview tomorrow for a Government job (after two bloody phone interviews) and I'm really hoping I do well. I'm just so burned out at my current call centre job and I don't think I'm going to be able to last much longer, and it's probably showing in my monthly stats. I take a 5 minute break pretty much every hour now because my call time is so retardedly low that I could probably take 40 calls per hour if I really wanted. So I just get tired and bored after the first couple hours of my shift and I feel I'm just done with it. There's just no challenge and it feels like I'm chewing the same piece of gum every day for 8 hours, then putting it on my desk, only to pick it up and resume chewing it when I come in for my next shift. Wish me luck, goons. It's going to be a panel interview and from what I hear it's pretty gritty. I hope to come back sometime next week and report a success story. KOMI fucked around with this message at 18:03 on Nov 16, 2011 |
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Nov 16, 2011 18:00
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Good luck to anybody trying to get out! I was contacted yesterday about the job I interviewed for back in August, the HR rep asked if I was still interested. I had to resist using a lot of caps and exclamation points. I'm waiting to hear back about scheduling an interview with the director but I'm hoping against hope that I get it.
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Nov 16, 2011 18:30
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NerdyNautilusGirl posted:Telling me that you are going to track me down and rape me (yes, I've got this call more times than I'd like to count) is not going to make me fix your problem faster. In fact, I'm more likely to just schedule a tech. I'm not going to help you get your porno on if you're screaming at me. Even if this never happened to me (nor the other popular "come and beat you up/kill you" option), I'd be overly tempted to verify the customer's name and address, and calmly let them know that they should stay available for a while as an appointment with their local law enforcement has been scheduled... Then again, I'm an rear end in a top hat. I'd probably end up an *unemployed* rear end in a top hat, but that kind of behaviour should be stomped out, with real stomps. 
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Nov 16, 2011 22:27
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Supes don't do anything about it. If you try to hand it off to them because you're shaking and crying they;ll just tell you to try and descalate. We have an emergency button, but it doesn't work. I'm not allowed to make comments that could be seen as rude or threatening in the slightest, so I'm just kind of stuck apologizing and trying to make the guy stop making me have panic attacks.
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Nov 17, 2011 01:11
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NerdyNautilusGirl posted:Supes don't do anything about it. If you try to hand it off to them because you're shaking and crying they;ll just tell you to try and descalate. We have an emergency button, but it doesn't work. I'm not allowed to make comments that could be seen as rude or threatening in the slightest, so I'm just kind of stuck apologizing and trying to make the guy stop making me have panic attacks. I get that America (I assume you're in America) is a hellish nightmare world where employees have no rights, but I'm pretty sure that threatening to rape or murder someone is still a crime there. It can't be legal for your employer to just tell you to keep talking to someone like that.
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Nov 17, 2011 02:26
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Tiggum posted:I get that America (I assume you're in America) is a hellish nightmare world where employees have no rights, but I'm pretty sure that threatening to rape or murder someone is still a crime there. It can't be legal for your employer to just tell you to keep talking to someone like that. Oh it is. I've had people threaten to come shoot me, had an old lady wish I would die of AIDS on Christmas eve. We even had one guy wishing the fellow trying to divebomb the IRS building got us instead. I've heard some of the most racist, sexist, godawful insults while working in that call center. It is legal and people are horrible. :/ The only time we can't talk to them is when they threaten legal action.
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Nov 17, 2011 03:48
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Aerofallosov posted:Oh it is. I've had people threaten to come shoot me, had an old lady wish I would die of AIDS on Christmas eve. We even had one guy wishing the fellow trying to divebomb the IRS building got us instead. I've heard some of the most racist, sexist, godawful insults while working in that call center. This, basically. I've had people tell me to kill myself, threaten to rape me, kill me, hurt me, wish that I would die in a car crash, hope that I get struck by lightening, hope that I get cancer/aids/hiv other horrible illness... and the best part is is that I have to sit there and listen to them and apologize that their television got turned off because they did not pay their bill in the 50 day time frame we give them. Speaking of which, I wish people would learn that if you want to have a service, you need to pay for it. When my company notices that you are past due, we sent out calls, letters, emails, and notices saying "Hey! You have X days until you are shut off! If you can make a minimum payment of Y by Z date, you can keep your service!" The best part? You have 60 full days before disconnect. That's two loving months. You have your initial due date (let's say the 5th.) You have a ten day grace period past that where you can get in your payment if poo poo happens. We don't fine you for this because hey, whatevs. From there, you have 50 loving days to get in your payment before disconnect. That's a full two loving months. I still get people asking for extensions. "But I can't afford to pay!" Well, then, I guess you probably shouldn't have four cable boxes with three dvrs and the boosted internet speed and two separate phone lines at 15 bucks a pop. "I'm a student! I need the internet!" Oh, then I can get you set up with JUST the internet, then, at a low 50 bucks a month. "But I don't want to give up my cable." Well, then maybe we could drop some of the extras off your account, like the aforementioned extra three cable boxes and dvrs and phones. "No, I want to keep what I have. Can't you just lower the price for me?" NO. No I can't. And even if I could, I won't. You're a cock mongler. Learn to budget.
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Nov 17, 2011 06:01
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NerdyNautilusGirl posted:Cable/internet stuff This just pisses me off. I haven't had cable for 7 years because it's an expensive luxury. I can afford it, but I'd rather spend my money on a gym membership, netflix, and doing things outside of the house. Almost every person I know who has "money problems" has a $100/month cable bill. I really wish people would understand that it is not necessary to have cable or satellite TV service.
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Nov 17, 2011 14:36
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Dear Business Owner, You are not a profitable policy. We don't care. If your policy has cost us X and you pay us Y and if X is greater than Y, having you as a customer costs us money. If its pretty close, generally we don't mind, I mean, chances are you wont break everything two years running, if however X is £30,000 or more greater than Y, well we could have employed a person to sit around at home and chronically masturbate and would be in a better situation. Threats to take your business elsewhere are like threats to buy me a present. If you really want to make us feel bad, threaten to never leave.
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Nov 17, 2011 14:42
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I work in the mortgage business and my first call of the day was a woman who sent in a check payment via mail that needed to be signed for but it was delivered when no one was available to sign it so back to the post office it went. Since she of course waited until the very last day to pay. She then called in a check by phone to make payment. Then guess what happens. The next day the check was delivered! So now she has 2 payments paid and we can't refund either of them. Why she didn't call and cancel the check? I don't know. But she hung up crying because she was out of money and there was nothing we could do. I told her she should try contacting her bank but she is probably hosed
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Nov 17, 2011 17:20
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It's in situations like that where, despite teenage me probably doing what my username suggests at time, I'm glad my parents drilled a bit of financial common sense in to me. Come on people, it's not hard. Write down your big outgoings. Write down your incoming salary. Take the difference, and put aside at least some of that into savings in case something like that happens before going out and spending the rest. And pay your drat bills on time.
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Nov 17, 2011 17:28
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Jesus Christ yesterday was so bad. I'm trying to reduce my talking to people time to get to the next level but every single loving call was either a complaint or such a complex problem that I needed to get help from a superior to fix it. 15 minutes minimum which has completely ruined any work I put towards it. But god drat the one that just broke me was a half hour call over what she owed. No, lady, every loving time I have calculated it, it's been the same loving number. When I suggested her calculator was broken she said "Oh no let me try again".  I had to go walk away from my computer after that one.Still better than retail, just with the occasional bad day.
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Nov 17, 2011 20:30
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NerdyNautilusGirl posted:This, basically. I've had people tell me to kill myself, threaten to rape me, kill me, hurt me, wish that I would die in a car crash, hope that I get struck by lightening, hope that I get cancer/aids/hiv other horrible illness... and the best part is is that I have to sit there and listen to them and apologize that their television got turned off because they did not pay their bill in the 50 day time frame we give them. Ugh. The tv company I worked at... I was in billing, this was every call. If I ever go back there (extremely unlikely) I'm going to be the meanest, by-the-books, uncaring rep in the center.
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Nov 17, 2011 22:33
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Nocheez posted:This just pisses me off. I haven't had cable for 7 years because it's an expensive luxury. I can afford it, but I'd rather spend my money on a gym membership, netflix, and doing things outside of the house. I did a brief stint doing billing for telecom. The worst was people complaining that they consistently couldn't afford to pay their bills. Which makes complete sense because their $300 a month sport packages, PPV movies, etc add up. Maybe cut down some sport packages? NOPE. NOT GOING TO HAPPEN SONNY BOY. I NEEDS ME MY CHANNELS. I'm so glad I don't like sports.
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Nov 17, 2011 23:16
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Because of stories like the above, I am really incredibly polite to customer service representatives when I speak to them on the phone. Once when I was talking to someone in a call center about my car loan, I prefaced it with "I work in a call center, so I promise I won't yell at you if I hear something that I don't expect." The lady on the other end actually giggled a little bit, even though I was completely serious! There was a point where I couldn't watch a movie with a customer service scene without getting chills. I had a job interview go surprisingly well today. I know that I probably won't get it because there's tons of people with more experience than me who are job hunting, but I couldn't stop myself from day dreaming about quitting. Apparently when you quit, you get to fill out a questionnaire for hr about the things that you hated about the work environment. If it's some generic thing with a 200-character limit, I'm saving the hr generalist's e-mail and venting about everything that I hated there, even though it's likely that it will be worthless.
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Nov 17, 2011 23:22
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legsarerequired posted:Because of stories like the above, I am really incredibly polite to customer service representatives when I speak to them on the phone. Once when I was talking to someone in a call center about my car loan, I prefaced it with "I work in a call center, so I promise I won't yell at you if I hear something that I don't expect." The lady on the other end actually giggled a little bit, even though I was completely serious! There was a point where I couldn't watch a movie with a customer service scene without getting chills. Please note that these exit interview things only carry anything approaching weight if you were a good (by their definition) employee - if they have at any point decided you are a troublemaker, rabble rouser or lazy git, they will dismiss your negative opinions as the result of your reaction to being "properly managed".
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Nov 17, 2011 23:44
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Fil5000 posted:Please note that these exit interview things only carry anything approaching weight if you were a good (by their definition) employee - if they have at any point decided you are a troublemaker, rabble rouser or lazy git, they will dismiss your negative opinions as the result of your reaction to being "properly managed". That's pretty much what I would expect. It's not like they would have any incentive to even read them unless I pointed out something that could lead to a lawsuit.
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Nov 17, 2011 23:53
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I find it amazing how skewed people's priorities are. I work for an auto insurance company, not having auto insurance means you're breaking the law, unless you're in New Hampshire or some poo poo, not to mention the general stupidity of driving without insurance, and I've never had someone so enflamed with rage that they've told me to die, kill myself, etc But all I've ever heard about TV company call centers, especially front line billing is just ragesanity
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Nov 18, 2011 02:26
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Its not the customers that get me. I can understand their anger, at least in a tech support situation. Your doing work on your pc or schoolwork or something reasonably important and the loving internet is poo poo and you call in and well, your not your nicest. Ok sure, we'll work through it. Its my coworkers. I'm not claiming I'm Mr. Cares-A-Lot, but actively trying to gently caress over customers is just insanity. The situation today was this. We lease routers for people who have more money than sense and won't go to Wal-Mart and by their own $35 Belkin router. So we support the routers we lease, or we are supposed to. A customer called in, got a coworker. The issue is, she said her wifi wasn't working, she was wired to the router via ethernet and that worked. So she had internet access, just not wifi. She wanted help with getting it working. Our techs who install the routers put the cisco connect software on the customers pc, it is required so that we can get them the wifi ssid and password when they forget it. So this tech tells the customer he can't help her install it, it takes to long and the tech is supposed to have done it, and he'll have to send someone out. So he ends the call. The tech then talks to our supervisor, who is having a poo poo sandwhich kind of day, and basically is trying to justify doing nothing for the customer because he knew she was going to call back. Sure as poo poo she did, and I got her, and she was PISSED. She demanded my boss right off the bat. I asked her what it was about, she said it was because the tech didn't do anything for her and she thinks its stupid he wouldn't help her install our required software, she had the cd right there. So I put her on hold, tell my boss whats up, and I tell him I'll take care of it, take time to satisfy her and make good. He said "I'll buy you lunch tomorrow if I don't have to take that escalation." I pick her back up, tell her I'm sorry that she had a bad experience with our support team, and that I will do everything I can to assist her. She ranted and raved for a bit about the other person she talked with, I listened wishing I could say "I loving know! He's a lazy poo poo bag!" but alas. So after she gets it all out, I offer to remote to her pc with go to assist. She agrees, we do so. Low and behold, she is not wired. Her wifi is connected. She has the cisco connect already installed, we open it, she is connected to the correct network. So I talk to her a bit, figure out this is what happened. Her pc jumped off her wifi to an unsecured network in her neighborhood named linksys. She was smart enough to know that we gave her a linksys router, so she thought something was up. When this happened, she went on facebook, and saw some message about security certificate, it freaked her out, so that prompted her call. I think what happened is she got some message that probably related to her account login suddenly coming from another IP or something similar to that. She probably accidentally rebooted the router, so her pc jumped to the closest unsecure network. So I calmed her down, showed her everything was ok, talked a little about what a security certificate means, how to disconnect from a wifi network and select another one should it happen again, and removed the unsecured network from her wireless connections in control panel. She was so happy someone just listened and took a little time with her, she gave me a compliment to my boss. Which in our company is a big deal, documented customer compliments to a supervisor make up a lot of our customer service portion of our annual reviews, the more you have, the better your review is, and the better your raise. I don't get how people can be bad at this job. I smash every metric they make, beating the department average in handle time, quality assurance, documentation of calls, trouble calls, and so on, and I browse the internet all loving day while I do this. The people I work with infuriate me because most of the bad poo poo we deal with outside of unreasonable customers is just because people don't loving try to do well at a simple loving job. Sorry for the wall of text.
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Nov 18, 2011 03:02
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The best part about working for a disability law firm? Getting to spend 1 1/2 on two phone calls. One crazy woman ranting about how she's getting evicted, the other an unmedicated schizophrenic who just was not understanding a drat thing I was saying. "Sir, we can't help you while you're still actively smoking PCP. No, it's not because I think you don't deserve your social security money. It's just it's hard to win your case when you admit to doing hallucinogenic drugs on a regular basis."
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Nov 18, 2011 04:56
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Aerofallosov posted:Oh it is. I've had people threaten to come shoot me, had an old lady wish I would die of AIDS on Christmas eve. We even had one guy wishing the fellow trying to divebomb the IRS building got us instead. I've heard some of the most racist, sexist, godawful insults while working in that call center. But threatening to shoot someone is a crime. Your job description essentially includes "be the victim of crimes." You can't be paid to let crimes happen to you, that's crazy. :-/
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Nov 18, 2011 06:12
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Tiggum posted:But threatening to shoot someone is a crime. Your job description essentially includes "be the victim of crimes." You can't be paid to let crimes happen to you, that's crazy. :-/ Our job basically tends to have us be emotional punching bags. Psychology Today even ran an article on how call center employees are generally seen as acceptable to abuse, even by folks who would be horrified if they saw this sort of thing going on in a store. I think that people don't see us as poor saps working the phone. They see us as the face of a corporate entity that's screwing them over (Whether they're right or not...). And it's ok to be mean to faceless entity! Or so they think.
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Nov 18, 2011 08:16
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My favorite thing was supporting US customers in Canada and getting death threats/verbal abuse. On the day I left the company I sent them a lovely email about how there no hang up policy was basically illegal and highlighted the fun parts about abuse and death threats. They are closed now but still...I laughed alot about it.
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Nov 18, 2011 18:01
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Received a call from the Government today. I got the position! Finally. No more explaining loan interest rates or having to listen to some freak scream at me because he was billed $2.39 interest for a late payment. I get to go in today and tell them I'm done. The Government job does not want me to give two-weeks notice, as they want me to start on Monday. Welp, Gotta do what I gotta do!
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Nov 18, 2011 19:04
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Cast_No_Shadow posted:..well we could have employed a person to sit around at home and chronically masturbate and would be in a better situation. Please keep my application on file for when this opens up.
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Nov 18, 2011 20:53
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