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Sickening posted:They sell a product that is hosted in a small in house data center that is now cutoff from their entire userbase. I am a giant loving moron. They are probably on hour 6 of an outage with no end in site and I quote 1500 bucks. I guess the only bigger moron is the decision maker that doesn't take that deal and run. So then re-quote them at 5k? You aren't obligated to stick with your original price until they say yes.
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Mar 18, 2014 00:07
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ratbert90 posted:So then re-quote them at 5k? You aren't obligated to stick with your original price until they say yes. Yeah, my eyes are open. At the worst I will have some  satisfaction that they even called. At best I will have bought a new boat. Life is funny sometime.
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Mar 18, 2014 00:09
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Sickening posted:Yeah, my eyes are open. At the worst I will have some As previously stated, you are under no obligation to talk to your old boss. Call your old bosses boss. It sounds like your old boss wants it done cheap and quick to make himself look better to his boss.
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Mar 18, 2014 00:12
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ratbert90 posted:As previously stated, you are under no obligation to talk to your old boss. Call your old bosses boss. It sounds like your old boss wants it done cheap and quick to make himself look better to his boss. Sickening posted:They sell a product that is hosted in a small in house data center that is now cutoff from their entire userbase. I am a giant loving moron. They are probably on hour 6 of an outage with no end in site and I quote 1500 bucks. I guess the only bigger moron is the decision maker that doesn't take that deal and run. I am laughing at myself right now at the giant hipocrite I have become. I would have laughed at anyone else that posted this sort of thing. I think the "cheap and quick" ship has sailed already. 
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Mar 18, 2014 00:16
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Caconym posted:I think the "cheap and quick" ship has sailed already. Labor cheap that is. Because you see, IT never MAKES money, they only take money! They aren't sales people you know!
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Mar 18, 2014 00:18
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Caconym posted:I think the "cheap and quick" ship has
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Mar 18, 2014 00:26
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ratbert90 posted:Labor cheap that is. Because you see, IT never MAKES money, they only take money! They aren't sales people you know! Yeah, but we're also constantly told about how much more money we're costing when an outage occurs. At least where I've worked all budgets magically go away in such circumstances.
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Mar 18, 2014 00:27
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 "So you can start on the 31st can you provide at least 7 references"Thanks HR. What the gently caress, I mean I know this position is pretty important but drat. Most I've ever had was 4 and that was due to a government/TSA clearence card. I guess the thing that erks me a bit is that the process went BG chk 1->interview->OK from interview->HR hang up on "process"->another BG check->*final* BG check Dilbert As FUCK fucked around with this message at 00:30 on Mar 18, 2014 |
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Mar 18, 2014 00:28
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Heck, call the CEO. Be courteous and professional, of course, but do the work for a fixed fee you think represents a portion of the value they are losing.
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Mar 18, 2014 00:28
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I work for a software development/services company that works with government agencies. I'm currently working on a project where we are a subcontractor for a large billion dollar company. I could go on and on about issues we experience with this company and how surprised I am that they remain in business, but I'll focus on the latest what the gently caress. So, working with government agencies, you can probably imagine that there is a lot of personally identifiable information involved. Well, a couple of weeks ago the prime's project manager sent some unencrypted production files to my email. What was in the email? Oh, only about 300,000 names, addresses, DOBs, SSNs, etc. When this happens our procedure is to delete the email and alert legal and our systems department so this poo poo can get scrubbed from the Exchange server. I do so and let the project manager know that this type of information should not be sent over email and should instead be uploaded to one of the servers instead (where it would end up in a production environment). His response? "My bad." Oh yeah, and the customer gave them the unencrypted files via a USB drive. Do you know how many times those things get lost? I thought they learned their lesson. I got an email this morning that the newest files had been delivered to the prime's office in person and the files were uploaded to one of the servers. Awesome! Then a few minutes ago, I notice my phone is blinking. An email! Let's see what it is... It's an email from the prime's project manager again. Let's see what's in it... Not only personally identifiable information, but the dozens of documents that go along with it. Here's a letter telling me that John Q. Public is $X behind in his child support payments! What the hell? How can you be a project manager of a large company who deals with government agencies without understanding that you don't pass this poo poo around via email? Dear legal department...
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Mar 18, 2014 00:31
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Caconym posted:Yeah, but we're also constantly told about how much more money we're costing when an outage occurs. Exactly. We only lose money and take it. We never make it!
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Mar 18, 2014 00:32
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ratbert90 posted:Exactly. We only lose money and take it. We never make it! Yeah but even the most retarded companies have TTRS (time to restore service for the ITIL-impaired) as the only metric in a situation like this. They'll aggregate the cost of the fix and the money lost and blame IT for both later of course. No middle-manager at a marginally sane company would get pats on the back for stalling for a bargain when the money runs down the drain from an outage. "Dear incident manager, I am proud to report that to save  we prolonged the outage by X time at an estimated cost of X times  . Eagerly awaiting my bonus."Signed, Sickenings former boss.
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Mar 18, 2014 00:46
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Caconym posted:Yeah but even the most retarded companies have TTRS (time to restore service for the ITIL-impaired) as the only metric in a situation like this. They'll aggregate the cost of the fix and the money lost and blame IT for both later of course. Oh I agree; but Sickenings former boss sounds like an idiot of mass proportions.
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Mar 18, 2014 00:48
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ghostinmyshell posted:This usually works for me with any Quickbooks file fuckery. http://support.quickbooks.intuit.com/support/articles/HOW12723 Thanks mate, but as I'm creating something that should work with this thing, it was easier for me to just create an empty company. Though I can't imagine how people are willing to pay for an app that's so... clunky. [here was an amount of whining, that was promptly removed, because it doesn't matter] Hopefully the financial side of the app is better than this.
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Mar 18, 2014 01:18
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Sickening posted:They sell a product that is hosted in a small in house data center that is now cutoff from their entire userbase. I am a giant loving moron. They are probably on hour 6 of an outage with no end in site and I quote 1500 bucks. I guess the only bigger moron is the decision maker that doesn't take that deal and run. I am laughing at myself right now at the giant hipocrite I have become. I would have laughed at anyone else that posted this sort of thing. It's easy to advise someone else to charge an obscene rear end in a top hat tax when you're not the one who has to feel like they're sacrificing personal integrity by massively overcharging, no matter how much they deserve it. But yeah, you didn't sign or agree to anything, you just gave them an estimate. You can just tell them that that offer has expired and now it's going to cost them X much more. I already know what it's going to cost my old job if they want me to do any work for them. It involves large hourly rates with minimums, getting paid a certain amount up front, and never having to set foot in their offices so as to not have to deal with my old boss. They'll never need my kind of work done that badly, and there are egos preventing them from calling me for help besides, and that's just fine and dandy with me.
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Mar 18, 2014 01:26
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Not quite pissing me off, but I had to share somewhere: Somehow today our "General Tech BS" chat has gotten onto Top Gun quotes and .gifs. So far, five people will be my wingman anytime, I've had to threaten two people with flying a cargo plane full of rubber dogshit outta Hong Kong, I've been accused of being in a 4G inverted dive with Kayla from Marketing, and just in general felt the need for speed.  EDIT: Oh, and I've told eight people the pattern is full. EDIT #2: "I don't like you because you're unsafe. Every time you touch a server, you're dangerous." sfwarlock fucked around with this message at 02:21 on Mar 18, 2014 |
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Mar 18, 2014 02:04
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Pissing me off today. Support for the 3rd party products some of our clients use. First of all we have one client who the support for their business critical software only seems to receive mail from me if I also CC my boss and the boss of the client company. Even then it only seems to work if the boss of the client has made a phone call to the head of their sales department in recent memory. Second one is a support tech for a product used at another client. He doesn't seem to bother listening to the details in voicemails we leave for him. Also I have never spoken directly to him only ever left voicemail. I think my boss has spoken to him two or three times in the ten years he has been dealing with this software. I left him a voicemail few days back after setting up a system ready for him to remote to and setup their product. I left full details with username/password etc. A few days later he emailed my boss saying he can connect but doesn't know the password for the system. I emailed him back with the password. He then emailed me back asking what the username was.
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Mar 18, 2014 02:11
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Paraphrased: "Hi Lum, I know we don't have a support contract with you, and haven't done for the last 4 years even though we keep promising to do so, but anyway, can you tell us how to make ShitApp 2003 work on windows 8.1 64bit? Regards etc." Fake spoiler: I have no idea if it'll work or not, I don't even have a licence for a version that old any more. You need the latest maintenance release of that version to get official Vista support and you need to go up two major versions to get 64bit support.
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Mar 18, 2014 02:31
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sfwarlock posted:Not quite pissing me off, but I had to share somewhere: That sounds like a glorious day at work.
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Mar 18, 2014 02:57
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Sickening posted:Yeah, my eyes are open. At the worst I will have some Forget 5, you should have opened with 10, and let them negotiate. I also hope you contacted the owner directly regarding this. Eagerly awaiting the outcome here.
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Mar 18, 2014 03:30
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So I had a awesome conversation with dickbag future CEO. Choice quotes were "If you feel overworked, please speak up. We might not do anything about it, but please come talk to me" and "I want you in the office at least 40 hours a week" (I haven't had a vacation in over 2 years). That and a principal yelled at me for not installing Adobe Acrobat and AutoCAD on his personal computer. poo poo not pissing me off: whenever my girlfriend brings her 6 year old daughter by the office she runs downstairs to my office to help me with computers.
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Mar 18, 2014 04:44
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Mattress Man posted:poo poo not pissing me off: whenever my girlfriend brings her 6 year old daughter by the office she runs downstairs to my office to help me with computers. That's pretty drat  edit: found the smiley I actually wanted. Birb Katter fucked around with this message at 08:28 on Mar 18, 2014 |
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Mar 18, 2014 05:12
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Mattress Man posted:That and a principal yelled at me for not installing Adobe Acrobat and AutoCAD on his personal computer. And this is why I don't touch peoples personal machines. I just tell them it's against company policy. No amount of goodwill is worth the poo poo that happens when it all goes wrong.
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Mar 18, 2014 14:17
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We have cubicles with desks mounted onto the walls to hold everything together. Someone just managed to somehow detach the desk from the wall, breaking two cubicle walls, two monitors, a giant printer, and a computer. I'm impressed!
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Mar 18, 2014 15:08
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Just now i was asked a wonderful question.quote:If a customer doesn't pay for backups, do we do backups?
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Mar 18, 2014 15:16
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You should prob. perform backups and then just charge ten times your normal rate for recovery when everything blows up.
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Mar 18, 2014 15:29
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EAT THE EGGS RICOLA posted:You should prob. perform backups and then just charge ten times your normal rate for recovery when everything blows up. Or emulate cryptolocker behavior.
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Mar 18, 2014 15:48
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Volmarias posted:Forget 5, you should have opened with 10, and let them negotiate. I also hope you contacted the owner directly regarding this. Welp, I just got the phone call I never thought I would get. Looks like I am getting a boat after all. Talked to my new boss and he gave me the greenlight to take off after lunch. We didn't quite hit the 10k mark, but its close enough. I asked for a cash-years check and they are ready to receive me at about 11:30 today. I believe the current status is that the consulting company got the internet working but none of the web servicing back up. I am probably going to configure a few firewall natting rules for external ip's or something simple. It appears I will be showing the consulting company my magic during the fix. Hoping to be browsing the bass pro boat yard by 3 today. Its like I just won a loving scratch off or something.
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Mar 18, 2014 16:05
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nitrogen posted:Just now i was asked a wonderful question. If this thread has taught me anything, the answer is "Yes!"
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Mar 18, 2014 16:12
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Sickening posted:Welp, I just got the phone call I never thought I would get. Looks like I am getting a boat after all. Talked to my new boss and he gave me the greenlight to take off after lunch. We didn't quite hit the 10k mark, but its close enough. I asked for a cash-years check and they are ready to receive me at about 11:30 today.  EDIT: Yeah, image replies are probably bad juju, but come on, this is appropriate for Sickening's post, you know it is. nitrogen fucked around with this message at 16:18 on Mar 18, 2014 |
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Mar 18, 2014 16:13
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Sickening posted:cash-years check
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Mar 18, 2014 16:13
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Flipperwaldt posted:Cashier's check? Sorry, posting from my phone and how often do you really spell that out anyway?
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Mar 18, 2014 16:14
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Sickening posted:Welp, I just got the phone call I never thought I would get. Looks like I am getting a boat after all. Talked to my new boss and he gave me the greenlight to take off after lunch. We didn't quite hit the 10k mark, but its close enough. I asked for a cash-years check and they are ready to receive me at about 11:30 today. Amazing. This post is a breeze of fresh air for anybody involved in IT. Good job man, you deserve every penny.
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Mar 18, 2014 16:15
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Sickening posted:Sorry, posting from my phone and how often do you really spell that out anyway?
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Mar 18, 2014 16:18
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Not to shill any products I had a hand in engineering Sickening, but uh, if you are that into fishing you should pick up a decent sonar while you are at it. *cough* LX-9 or LX-7 *cough* 
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Mar 18, 2014 16:20
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drat Sickening, that's pretty dang impressive. Well done.
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Mar 18, 2014 16:23
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Sickening posted:Welp, I just got the phone call I never thought I would get. Looks like I am getting a boat after all. Talked to my new boss and he gave me the greenlight to take off after lunch. We didn't quite hit the 10k mark, but its close enough. I asked for a cash-years check and they are ready to receive me at about 11:30 today. Which part of the country/world do you live in? I want to raise a beer in your direction when I get home tonight.
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Mar 18, 2014 16:37
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Inspector_666 posted:Which part of the country/world do you live in? I want to raise a beer in your direction when I get home tonight. Texas (DFW area) Wife is trying to talk me out of my boat and wants to plan a trip to Europe. More money = more problems.
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Mar 18, 2014 16:42
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Sickening posted:Welp, I just got the phone call I never thought I would get. Looks like I am getting a boat after all. Talked to my new boss and he gave me the greenlight to take off after lunch. We didn't quite hit the 10k mark, but its close enough. I asked for a cash-years check and they are ready to receive me at about 11:30 today. Well drat. A happy ending? Someone admitted fault and then paid to fix it? This is amazing. Enjoy the cash injection!
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Mar 18, 2014 16:43
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Sickening posted:Welp, I just got the phone call I never thought I would get. Looks like I am getting a boat after all. Talked to my new boss and he gave me the greenlight to take off after lunch. We didn't quite hit the 10k mark, but its close enough. I asked for a cash-years check and they are ready to receive me at about 11:30 today. This is awesome. You are awesome.
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Mar 18, 2014 16:46
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