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Asmodai_00 posted:Look, he's paid to teach, you're paid to fix, and this is a problem that needs fixing, not teaching. If you can't do, you teach.
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Jun 12, 2015 19:16
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Those kids are just playing Doom anyway.
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Jun 12, 2015 19:35
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Inovius posted:A ticket came in, then another, then a few emails - all about external internet issues really early this morning. Call over to Level 3 and we find out they've got a global issues going on - found this a bit ago. another day another BGP hijack
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Jun 12, 2015 19:35
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Nerdrock posted:A Call came in : could have probably fixed it in the time it took to poo poo on him
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Jun 12, 2015 19:52
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Enkmar posted:could have probably fixed it in the time it took to poo poo on him No, making GBS threads on him is easier.
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Jun 12, 2015 19:54
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Enkmar posted:could have probably fixed it in the time it took to poo poo on him
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Jun 12, 2015 20:17
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larchesdanrew posted:14 tickets came in within five minutes of each other at 3:30 this morning. You know how you mentioned the fake thermostat thing before? Start doing that with fake ceiling mounted dome security cameras and tell everyone they have a 360 degree view of the area. Put them where necessary, send out email, see what happens.  says dumb poo poo stops happening as often, or people will at least confess faster when you say "we've got the culprit on film, fess up now or I report you to <manager> and change locks/revoke access"Example (even sold by Sears in pairs for under $30  ) http://www.sears.com/q-see-qsm30d-d...P&mktRedirect=y
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Jun 12, 2015 22:07
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spankmeister posted:another day another BGP hijack
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Jun 12, 2015 22:31
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Ozz81 posted:You know how you mentioned the fake thermostat thing before? We actually do have a bunch of non-working cameras still hanging out in their original places. Apparently, a few years before I started, there was a big falling out over Big Brother watching everyone and they disconnected a bunch of them. Just so happens that all the hosed up poo poo now happens where the deactivated cameras are.
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Jun 12, 2015 22:41
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A ticket enforcement came in  A quick meeting with two managers for a long overdue catch up with things; since I haven't actually had a manager for months I'm now to report to the finance manager, and every now-and-then report on my activities and on-going projects. More importantly nobody is allowed to bug me directly and has to go through the ticket system I set up if they don't use our external support, and I can tell people to otherwise gently caress off if they don't follow this.
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Jun 12, 2015 22:47
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Also, here, have a picture of how I found the air hose this morning: I just held a mandatory "show me how to coil the airhose" seminar for all studio crew, making each and every one of them uncoil and recoil the drat hose one after another.
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Jun 12, 2015 22:52
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So I'm the new IT department A blank slate awaits Routers & switches
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Jun 12, 2015 23:00
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larchesdanrew posted:I just held a mandatory "show me how to coil the airhose" seminar for all studio crew, making each and every one of them uncoil and recoil the drat hose one after another. No offense but I'm kind of amazed that your station manages to not burn down / accidentally air porn / go off the air on a regular basis.
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Jun 12, 2015 23:02
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Japanese Dating Sim posted:No offense but I'm kind of amazed that your station manages to not burn down / accidentally air porn / go off the air on a regular basis. You and me, both, man.
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Jun 12, 2015 23:04
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larchesdanrew posted:Also, here, have a picture of how I found the air hose this morning: Stupidity or a "sticking it to the man" thing? tbh if I were you I'd be giving them "tips" under the table about how to 'voice their displeasure' in a way that the people they have beef with are affected. And then reinforce it by figuring out a good way to make them miserable when they don't listen. Unplug a server -> "It appears we're having server issues, partially due to the load of traffic going to Facebook on a daily basis. To combat this, I'm blocking Facebook at the firewall, effective immediately."
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Jun 12, 2015 23:16
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Japanese Dating Sim posted:No offense but I'm kind of amazed that your station manages to not burn down / accidentally air porn / go off the air on a regular basis. Same for the station I work at. All our radio gear at minimum is 15 years old. The transmitter is the FM that was bought in 1976. I was born in 89. It's older than me why is it still here. All our TV gear is 10-15 years old (other than the cameras which are a bright and young 7 years old, but still SD). The GM at the station is 70 something and has this hosed up mentality of "well I bought it once, I shouldn't have to buy it again" so holy poo poo the amount of bandaids on the place.
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Jun 12, 2015 23:19
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Ursine Asylum posted:tbh if I were you I'd be giving them "tips" under the table about how to 'voice their displeasure' in a way that the people they have beef with are affected. And then reinforce it by figuring out a good way to make them miserable when they don't listen. Unplug a server -> "It appears we're having server issues, partially due to the load of traffic going to Facebook on a daily basis. To combat this, I'm blocking Facebook at the firewall, effective immediately." "Larchesdanrew, one of our
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Jun 12, 2015 23:26
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Dear purchasing department at [company]: Please do not continue to purchase iMacs and MacBooks even though you have an RDS that literally every employee uses almost exclusively. Secondly, when you do manage to use your brain for a moment and buy something like a Thinkpad, make sure to select the option for Win 7/8.1 Pro, not Standard. You guys have a domain controller, too.
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Jun 12, 2015 23:31
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ZoDiAC_ posted:So I'm the new IT department You're making me hungry for spaghetti!
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Jun 13, 2015 00:38
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Haquer posted:Same for the station I work at. That stuff was really built to last and radio hasn't really changed for the past couple of decades (save digital) so why change it?
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Jun 13, 2015 01:05
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Haquer posted:Same for the station I work at. I think if I was relying on some analog gear like that transmitter, I'd trust something from the 70's far more then anything current. TV gear though, yea that's old.
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Jun 13, 2015 01:44
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spankmeister posted:That stuff was really built to last and radio hasn't really changed for the past couple of decades (save digital) so why change it? It gets increasingly expensive to buy tubes, but otherwise the old stuff still works fine.
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Jun 13, 2015 02:43
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Hello, a ticket came in thread. I'm looking for a series of posts in this (or previous ATCI threads) about a ?school librarian who had some ancient computer running an obscure but ?necessary piece of software, which had somehow become bricked into a 'For the Love of God Montressor' alcove in the basement of the ?school. I remember it was in a cluster of "the worst possible cabling jobs" posts but haven't had any luck finding it. Hopefully someone remembers or was the very poster, themselves! It's on the internet which is a computer so I'm pretty sure you have to help. I will printscreen this request and fax it to head office to assist you
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Jun 13, 2015 02:44
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spankmeister posted:That stuff was really built to last and radio hasn't really changed for the past couple of decades (save digital) so why change it? The last technician that serviced it said, and I quote, "I'm not touching it anymore, it's a deathtrap". Also replacement parts are hilariously hard to find for it and new tubes are about $3,000. Also you don't worry only about the transmitter, our exciter is old as poo poo too (from the late 90s but showing wear), the tower structure and bays need an upgrade because when rain starts to fall you can watch all the readings on the transmitter go out of wack, it's impressive really.
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Jun 13, 2015 02:55
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angerbeet posted:Hello, a ticket came in thread. I'm looking for a series of posts in this (or previous ATCI threads) about a ?school librarian who had some ancient computer running an obscure but ?necessary piece of software, which had somehow become bricked into a 'For the Love of God Montressor' alcove in the basement of the ?school. I remember it was in a cluster of "the worst possible cabling jobs" posts but haven't had any luck finding it. Hopefully someone remembers or was the very poster, themselves! It's on the internet which is a computer so I'm pretty sure you have to help. I remember this story but don't have a link to the post I am sorry. One of the desktop guys was offsite and needed something done to the network so he called the backline to the desktop support area and got the idiot jackass we hired a couple months ago who's pushing the unofficial "don't fire anyone for any reason" policy here to it's absolute limit. He asked said jackass to transfer him to our network engineer, and got "I don't know how to transfer calls" as a response. So he asked for the network engineer's extension, then ended the call with "and why don't you ask *co-worker* to show you how to transfer calls". When desktop guy got back onsite, he took one of the thousands of "how to use your new cisco IP phone" pamphlets we have, highlighted the instructions on how to transfer a call, went to idiot jackass, and said "here, you've handed out a bunch of these already, maybe you should read one yourself" and walked away.
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Jun 13, 2015 03:19
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Ah here we go: sfwarlock posted:... Computer doesn't work, out of the music dept.
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Jun 13, 2015 03:39
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has called the helpdesk to escalate the ticket to critical, called the director of tech support, and then just for good measure called the CIO.
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For the love of God, Montresor!
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Jun 13, 2015 04:17
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angerbeet posted:Ah here we go: Some say facility is still trying to figure this out.
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Jun 13, 2015 06:16
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Volmarias posted:You're making me hungry for spaghetti! If you can guess what's behind that sea of ethernet (gimme a number!), I'll cook you some
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Jun 13, 2015 08:31
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ZoDiAC_ posted:So I'm the new IT department  that poo poo.I like the cable looping around the chair's armrest.. First time someone grabs that chair they'll break a port.
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Jun 13, 2015 08:59
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It's dragging the chair in to consume it.
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Jun 13, 2015 12:49
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I was hoping someone would spot the chair loop as it makes me laugh (albeit only when I'm at home and it's a weekend at least). Only a set amount of people can get into this room; I took a director in, and obviously he didn't even clock the jungle of RJ45. Behind it is a Mitel telephony server - a few routers, a hardware firewall, and switches. In the NEXT rack, is some more switches... Two switches were cabled to eachother, and nothing else. I flipped 'em off for fun. Obviously nothing happened. The guy who did this got promoted (kicked upstairs, I guess) and rightfully avoids my glares. I'm afraid to even touch the thing - I think it is sentient. I started to diagram out how I WANTED it to look in an ideal world, sketched out the routers and switches, and gave up because I'll need a loving spirograph for the cables. How the gently caress am I meant to do anything with that? I'll be giving up weekends soon I think, sigh. ZoDiAC_ fucked around with this message at 13:27 on Jun 13, 2015 |
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Jun 13, 2015 13:24
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Most of those cables are probably switch to patch panel connections. Since you can reorganize those at will I'd do them first. Buy a bunch of shorter cables and switch them out, you can even do that during work hours if you're cheeky, nobody is going to notice a 5 second interruption anyway. It'll already look a lot cleaner then and then you can start fixing the important stuff.
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Jun 13, 2015 15:22
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ZoDiAC_ posted:I was hoping someone would spot the chair loop as it makes me laugh (albeit only when I'm at home and it's a weekend at least). Only a set amount of people can get into this room; I took a director in, and obviously he didn't even clock the jungle of RJ45. That is bad, but its fixable. Here is how I'd take a stab at that: 1. Document your core connections between equipment. Get a label maker and get that going, and write it down. 2. Jump in the switches and make sure there aren't any ports set for a specific speed/duplex. Or anything odd. Document those too.Find your vlans. 3. Don't worry about diagramming the workstation connections to your switch, thats a lot of extra work for very little gain. 4. Get distances from your patch panels to your gear. Then order cables from 1' to 7'. Get good cables too. Try to avoid getting ones with boots covering the clip, those boots sucks and make it a pain in the rear end to take them in and out of stuff. Get a lot of cables, far more then you'll think you'll need. 5. Get horizontal management going. You don't need to go crazy with it, but anything to tame the mess will help. It doesn't like vertical management is going to be a thing there. Also, get some velcro stips, don't be the guy who uses zipties. 6. Here is the lovely part: Set aside a weekend to do this. You are going to pull all the cables and redress them, doing it right takes time and not having someone asking why their computer is down. 7. Throw out all the old cables. Cut them in half so no one is tempted to fish them out of the garbage. Honestly there is a lot that can be done, and it looks worse then it is. Very little in the computer janitor world feels as good as during a mess like that into something reasonable.
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Jun 14, 2015 06:13
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peak debt posted:nobody is going to notice a 5 second interruption anyway.
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Jun 14, 2015 10:07
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CitizenKain posted:4. Get distances from your patch panels to your gear. Then order cables from 1' to 7'. Get good cables too. Try to avoid getting ones with boots covering the clip, those boots sucks and make it a pain in the rear end to take them in and out of stuff. Get a lot of cables, far more then you'll think you'll need. I'd normally agree with you, but the snagless cables you can get now are much better than the traditional impossible to remove booted versions: 
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Jun 14, 2015 12:32
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Thanks Ants posted:I'd normally agree with you, but the snagless cables you can get now are much better than the traditional impossible to remove booted versions Predictably, the cables already in are the horrific booted kind. I loathe them. Wacky to think one of my first big orders is gonna be dozens and dozens of snagless RJ45s. The dude also bought them for our IP phones, God knows why. Perhaps he did it on a dare to be the worst at IT ever. But yeah any time I need to replace a phone it's a pain in the rear end Anyway thanks for the support, I like Kain's structured approach and I'll probably do it like that some weekend as I plan to play hardball and get fridays off so I can work saturdays or somethin' And the domain controller sits on a copy of Windows Server 2012 that complains about validation and threatens to reboot sporadically. Uhhh...Hey, there's more. So much more. I'll spread it out for you all though After I get a friggin' ticket system set up.. although there are upsides to not having tickets to trap you! ZoDiAC_ fucked around with this message at 15:17 on Jun 14, 2015 |
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Jun 14, 2015 15:14
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ZoDiAC_ posted:The dude also bought them for our IP phones, God knows why. Perhaps he did it on a dare to be the worst at IT ever. But yeah any time I need to replace a phone it's a pain in the rear end I've found you can get rid of the boot over the tab with a reasonably sharp pocket knife while it's plugged into a phone, makes removing the cable a lot easier, and then you never have to worry about the boot again.
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Jun 14, 2015 15:40
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n0tqu1tesane posted:I've found you can get rid of the boot over the tab with a reasonably sharp pocket knife while it's plugged into a phone, makes removing the cable a lot easier, and then you never have to worry about the boot again. Or just yank it down the cable, I've never seen a boot held in place by anything more than friction.
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Jun 14, 2015 15:55
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ZoDiAC_ posted:And the domain controller sits on a copy of Windows Server 2012 that complains about validation and threatens to reboot sporadically. Uhhh...Hey, there's more. So much more. I'll spread it out for you all though 
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Jun 14, 2015 15:56
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