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Docjowles posted:Haha what the gently caress. And somehow it's even more obnoxious/jarring inline on their website.
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Sep 3, 2015 20:57
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I think it still manages to be more professional than when Unitrends went through the anime phase.
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Sep 3, 2015 22:25
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Another OTRS user/admin chiming in to say that it does the job and is pretty simple to set up etc. It's pretty powerful, though we don't have it doing much beyond basic ticketing, but I've set up a couple rules/autojobs to move tickets to people etc. Upgrading/migrating it is a bit annoying, but it's more just that it's a lot of steps (especially if you're moving it to another machine instead of upgrading in place, which is necessary if you're trying to set up a new one and verify it works before decomming the old in-production version) than actually difficult.
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Sep 3, 2015 23:09
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How do I convince my senior network engineer to let me clean up the poo poo heap of a mess he made when installing a new switch stack? 4 brand new 48 port switches, no cable management, wads of cable feeding everywhere around the rack, no port organization so departments are plugged in wherever and empty ports are littered everywhere. He says organizing things, which I definitely have time for, is a no value added project. He would rather me move directly to the final goal of implementing multiple vlans by mapping out his mess and document the result. These brand new switches look like a disaster and it drives me nuts to not have cable management or physical organization of vlans.
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Sep 3, 2015 23:37
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Judge Schnoopy posted:physical organization of vlans.
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Sep 3, 2015 23:55
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Judge Schnoopy posted:physical organization of vlans. Sorry, what?
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Sep 4, 2015 00:07
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adorai posted:Is this a thing? int range g0/1-6 switchport mode access switchport access vlan 10 Now do the same when ports 1-6 are actually ports 6, 23, 14, 9, and one you have to go trace the cable on because nobody knows where it goes.
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Sep 4, 2015 00:30
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Sheep posted:int range g0/1-6 Yeah, I was going to say it sounds like he meant certain switch ports have specific native vlans.
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Sep 4, 2015 00:37
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Sheep posted:int range g0/1-6 Yeah, sorry, I meant this. Ports 1 through 15 are sales, 16 though 30 are warehouse, so forth. Sales needs a new drop? Patch in to ports 10 and 11, no configuration necessary, and everything is nice and clean. Need to troubleshoot a half duplex problem for a warehouse printer? Check the second section on switch 1 for your cable. Edit: I should note that the vlan project is designed to alleviate traffic on the access switches and is separate in goal from my organization project. They just so happen to coincide with the same equipment so it makes sense to do them both at the same time. Judge Schnoopy fucked around with this message at 01:03 on Sep 4, 2015 |
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Sep 4, 2015 00:46
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Judge Schnoopy posted:Yeah, sorry, I meant this. Ports 1 through 15 are sales, 16 though 30 are warehouse, so forth. Sales needs a new drop? Patch in to ports 10 and 11, no configuration necessary, and everything is nice and clean. Need to troubleshoot a half duplex problem for a warehouse printer? Check the second section on switch 1 for your cable. Yes, wouldn't want to get too virtual because reality might float away if not anchored properly.
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Sep 4, 2015 00:55
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flosofl posted:Yeah, I was going to say it sounds like he meant certain switch ports have specific native vlans. That's how I do things. I imagine it'd devolve into a management nightmare of conflicting maps of infrastructure and "did I remember to update the documentation when I added a new cable run?"-esque problems if you didn't. Is there anyone here who, if given the option, doesn't do this?
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Sep 4, 2015 01:23
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Sheep posted:That's how I do things. I imagine it'd devolve into a management nightmare of conflicting maps of infrastructure and "did I remember to update the documentation when I added a new cable run?"-esque problems if you didn't. Is there anyone here who, if given the option, doesn't do this? The only time I can think of is when specific ports are in specific rooms for specific departments that need a VLAN but the loving goobers who wired the place did some loving shitnugget numbering (I think they literally just grabbed things cable by cable when patching to the panel and went "OK you're 1, you're 2, you're 3", or something) so the ports in a specific room (the "lab") were in no way contiguously numbered. gently caress that loving wiring job. I ended up using different wire color to indicate VLANs since the VLANs were pretty much static and I needed some way to easily see what ports were what physically. But yeah other than that or other things where physical port layout requires it, not organizing your VLANs in ranges seems pretty dumb.
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Sep 4, 2015 01:39
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sh mac add add <insert mac here> no documentation needed. If I had to keep track of what department was plugged into what port i would nerd rage.
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Sep 4, 2015 03:37
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Yeah, there is a balance between keeping things clean to make it easier when the poo poo hits the fan or to be more time efficient overall and going completely overboard to satisfy your OCD tendencies. That sounds like the later to me.
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Sep 4, 2015 14:51
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Sheep posted:int range g0/1-6 Probably something like this: int range gi 0/6, gi 0/23, gi 0/14, gi 0/9, gi 0/whatever switchport mode access switchport access vlan 10 You would never have to trace the cable as other people have pointed out.
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Sep 4, 2015 15:54
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Yeah I see no reason not to physically logically cable except for defiant nerd reasons.
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Sep 4, 2015 17:16
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FaintlyQuaint posted:I've had to arrange for a Ricoh tech to come pick up our old Ricoh printer that we leased (replaced with lease renewal two months ago) twice now. The first time that was scheduled the guy coming to pick it up had a horrible accident and has been in recovery since (the week after). I've just heard that the printer is still at the site and that the second Ricoh tech has also somehow wrecked his vehicle/had an accident and never made it by to pick it up. Now on tech number 3. Printers really are evil. Referring back to this, I now cannot even get our sales rep to answer his phone to schedule the pick up again. This is pretty confusing.
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Sep 4, 2015 17:55
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FaintlyQuaint posted:Referring back to this, I now cannot even get our sales rep to answer his phone to schedule the pick up again. This is pretty confusing. Friday before a 3 day weekend? That dude is gone... Might get a hold of him on Tuesday.
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Sep 4, 2015 17:58
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FaintlyQuaint posted:Referring back to this, I now cannot even get our sales rep to answer his phone to schedule the pick up again. This is pretty confusing. he fears for his own safety
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Sep 4, 2015 18:04
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Are the Robert Half IT salary guides worth anything? On Tuesday I'm going to have a meeting discussing conversion to full time. I need a significant raise to be able to stay at this position, because I didn't realize how hard health insurance and a second person's significant medical expenses were going to gently caress my wallet. On the bright side, the amount I need is still within the Robert Half guide's range. I'm also in a position where within a couple months I'll be providing some T2 support that nobody else on help desk can provide. It's currently being provided by the head of the development department, who has plenty to do without taking tickets. I'm hoping I can leverage that to at least put me at a T1.5 level of pay. It also took them three months to find me, and I'm hoping that their desire to not be drastically understaffed will give me leverage too. I'm thinking of starting out asking 55k in not-Boulder Northern Colorado. They do pay well by all accounts, nobody has said how much they make to me but everyone agrees on that at least. The problem is that when I got my contract, I was stupid and desperate and only asked for 34k. I know there's a few Colorado goons in here, does that seem reasonable? Does it seem like I could ask for more? I'm applying for jobs this weekend anyway, I'm nervous. I'd like to stay where I am, but I have mouths to feed.
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Sep 4, 2015 20:07
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In my experience, if you are honest about with employer about your situation and needs they are generally likely to meet you somewhere around there, as long as you're firm about them. Keep in mind they probably get about 25% of the workforce per year coming to them with the same bullshit that may or may not even be true, but, if you are worth $x to the organization and you making $x wont ruffle any feathers and replacing you would be a hindrance... you have a good shot at being able to say "I need to make $x to continue working here" and having them meet you there. I wouldn't waffle though -- I had a coworker in a similar situation and he agreed that maybe $x minus 5k was doable for him and then they lost all faith in him and just figured he was going for a cash grab. If you're gonna play the direct honesty "needs" card, it helps to be direct and honest. Again though, at least in my experience, when you say "I need $x to continue working here" be aware that you are setting the stakes pretty high. The first situation I did this in, it was pretty literal. The immediate next question from my review staff was "If we can't pay you $x, will you be quitting?" and I basically said "Yes." and left it at that. I'll preface this once more with an "in my experience" because I've only been in tech jobs for 2 years, but, in the end salary guides don't really mean a lot. It's about what kind of value you provide to the org, how costly and annoying it would be to replace you, and how much leverage you have as an employee which is some function of whether or not you have an offer letter, are already considered a flight risk, how much institutional "learned" knowledge your position requires, and poo poo like that. They did some handwavey poo poo and put off further discussion about the raise until I quit. They panic counteroffered at my new salary plus 10k but I declined because, as a rule, I try not to accept counteroffers.
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Sep 4, 2015 20:23
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22 Eargesplitten posted:Are the Robert Half IT salary guides worth anything? On Tuesday I'm going to have a meeting discussing conversion to full time. I need a significant raise to be able to stay at this position, because I didn't realize how hard health insurance and a second person's significant medical expenses were going to gently caress my wallet. On the bright side, the amount I need is still within the Robert Half guide's range. I'm working in the DTC and making very similar to what you want in a T1 role. I don't know how specialized the help desk stuff you're doing is, but $34k seems on the low end. e: we're hiring if you want to move... rafikki fucked around with this message at 20:37 on Sep 4, 2015 |
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Sep 4, 2015 20:35
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rafikki posted:I'm working in the DTC and making very similar to what you want in a T1 role. I don't know how specialized the help desk stuff you're doing is, but $34k seems on the low end. Yeah, I was making 30k at my last job, but underestimated how much money I was making in OT. I also didn't think about health insurance, let alone realize it's probably going to cost me $300 a month. We are also both chronically ill, so prescriptions and doctor visits for her add up. I'm pretty sure she would divorce me if I suggested moving down to Denver. I'd divorce me. Maybe Boulder. I also have enough experience now that I would be trying for at least T2/Jr Sysadmin between my AD experience and the powershell I'm studying. The specialized support is SQL, I've picked up a lot of it in a short time thanks to my college programming background. I'm going to get acquainted with the DB system and then start fielding as many of the tickets on it as I can.
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Sep 4, 2015 21:05
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I am pretty sure I am talking to my own replacement right now  Guy I've never heard of joins a massive conference call for a production issue. I've never met him so someone does a quick introduction, his title is director of architecture. I'm like, bro are you me? Ugh, if I get laid off I'm going to have to go make 40% more money somewhere else and not be stuck on a conference call on Friday night because our software broke our poo poo for the 700th time, this loving sucks guys what am I going to tell my family about all the time they're gonna spend with me and all the money we'll have, they'll be so upset
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Sep 5, 2015 02:39
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22 Eargesplitten posted:Are the Robert Half IT salary guides worth anything? On Tuesday I'm going to have a meeting discussing conversion to full time. I need a significant raise to be able to stay at this position, because I didn't realize how hard health insurance and a second person's significant medical expenses were going to gently caress my wallet. On the bright side, the amount I need is still within the Robert Half guide's range. Almost no company will give a 70% raise. You'd be better off getting a new job. Disclaimer: I got a 45% raise once, but I was horribly underpaid, the company was desperate to keep me, and it still took 5 months and the intervention of the Sr. Vice President to get it approved.
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Sep 5, 2015 02:40
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Mrit posted:Almost no company will give a 70% raise. You'd be better off getting a new job. Confirmed. I just changed companies to the tune of 70% more(100% more when you calculate in total compensation) after spending 2 years trying to fight to get enough to just pay rent, and being the only person there who actually managed to get 2 token raises in a 2 year period.
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Sep 5, 2015 02:50
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22 Eargesplitten posted:Yeah, I was making 30k at my last job, but underestimated how much money I was making in OT. I also didn't think about health insurance, let alone realize it's probably going to cost me $300 a month. We are also both chronically ill, so prescriptions and doctor visits for her add up. There are good paying jobs available in Fort Collins / Loveland / Longmont and the $50k ballpark is totally reasonable IMO. Otterbox and Avago in particular seemed to just always be hiring. There's also a secret Constant Contact office in Loveland. There is a lot of demand for IT talent in CO and not nearly enough candidates to go around. Especially if you're willing to get into the Linux / cloud ~DevOps~ space. Hopefully now that you're past the entry level hurdle you can start finding some better opportunities!
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Sep 5, 2015 03:12
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FaintlyQuaint posted:I've had to arrange for a Ricoh tech to come pick up our old Ricoh printer that we leased (replaced with lease renewal two months ago) twice now. The first time that was scheduled the guy coming to pick it up had a horrible accident and has been in recovery since (the week after). I've just heard that the printer is still at the site and that the second Ricoh tech has also somehow wrecked his vehicle/had an accident and never made it by to pick it up. Now on tech number 3. Printers really are evil. It reads like a Stephen King story https://en.wikipedia.org/wiki/The_Mangler
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Sep 5, 2015 03:56
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My boss just came back from VMWorld and said that when he described our environment to people he met, quite a few people told him to get another job. Probably doesn't bode well for me.
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Sep 5, 2015 04:08
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Mrit posted:Almost no company will give a 70% raise. You'd be better off getting a new job. Yeah, I recognize that. I just figure that the worst thing they'll do is say no, and I'm not currently technically on the payroll since I'm a contractor. They're not going to walk me out the door, at least. I've got a month until my contract ends. I asked to know by 2 months, but they didn't get around to it until now. It's really a shame, the OJT that we had in the works was going to be awesome, but I can't pay bills with future earnings. I'm studying Powershell rather than SQL right now, and I'm applying for jobs this weekend. I know how to manage accounts in AD, I know how to read Meraki reports, I've done a little bit of O365 account administration, and if I can write even a little bit of Powershell I'm hoping that will tip me over the edge into Jr. Sysadmin territory.
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Sep 5, 2015 05:13
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beepsandboops posted:My boss just came back from VMWorld and said that when he described our environment to people he met, quite a few people told him to get another job. Hey we're looking for some people, message me.
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Sep 5, 2015 05:30
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beepsandboops posted:My boss just came back from VMWorld and said that when he described our environment to people he met, quite a few people told him to get another job. And your boss is implying this is your fault or...?
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Sep 5, 2015 05:35
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Barracuda Bang! posted:And your boss is implying this is your fault or...?
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Sep 5, 2015 21:06
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Any of you ever hear of an IT guy pulling off US → EU immigration with a WGU degree?
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Sep 7, 2015 06:00
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Accretionist posted:Any of you ever hear of an IT guy pulling off US → EU immigration with a WGU degree? Company I work for has no problem bringing in college drop-outs from outside the EU. It seems to depend more on skill/experience/offered salary so if WGU is a proper institution and not a diploma mill it shouldn't be a problem. edit: A quick google search tells me there are differences between various EU countries. Sprechensiesexy fucked around with this message at 06:22 on Sep 7, 2015 |
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Sep 7, 2015 06:19
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MC Fruit Stripe posted:Ugh, if I get laid off I'm going to have to go make 40% more money somewhere else and not be stuck on a conference call on Friday night because our software broke our poo poo for the 700th time, this loving sucks guys what am I going to tell my family about all the time they're gonna spend with me and all the money we'll have, they'll be so upset Why wait?
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Sep 7, 2015 07:11
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I just updated my resume for the job hunt I'm hopefully not going to have to be on. The Resume/Interview thread in BFAC basically says none of their rules apply for technology jobs. Would anyone be willing to take a look at my resume, see if there's anything that shouldn't be on there, or that's obviously missing?
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Sep 7, 2015 22:18
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22 Eargesplitten posted:I just updated my resume for the job hunt I'm hopefully not going to have to be on. The Resume/Interview thread in BFAC basically says none of their rules apply for technology jobs. Would anyone be willing to take a look at my resume, see if there's anything that shouldn't be on there, or that's obviously missing? Paging DarkHelmut! Seriously, I credit that guy for getting me my (current) dream job.
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Sep 7, 2015 22:46
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22 Eargesplitten posted:I just updated my resume for the job hunt I'm hopefully not going to have to be on. The Resume/Interview thread in BFAC basically says none of their rules apply for technology jobs. Would anyone be willing to take a look at my resume, see if there's anything that shouldn't be on there, or that's obviously missing?
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Sep 7, 2015 23:32
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Anyone here going to SANS in Vegas next week so I know to avoid you?
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