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Rogers techs actively sabotage TPIAs whenever they can. For no reason other that they can. And they take (of course) the maximum amount of time to respond to issues that they contractually can. If they could (legally) poo poo in your mouth because you're using TPIA, they would.Evis posted:So are we supposed to tip or? You're supposed to bend over and take it like a man.
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Aug 11, 2018 05:06
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Sixfools posted:Tech here, I can confirm call them to fix the IP, I've had a handful of trouble calls related to that for people on home business accounts. There may be other issues but try that if a faulty modem has been ruled out. Firmware fucks up ALL the time, what modem do you have? CGN3, CGN3ACR/AMF or a CODA? If it is a CGN3 (only says Rogers with no AC lettering on the front) get that piece of poo poo changed out ASAP for an ACR, if you happen to have a CGN2 (looks like a ladybug) get that changed out ASAP as they are pretty much obsolete and failing all over the place. Apple devices seem to gently caress up the most with our equipment from what I have seen in the field. Rogers rolls poo poo out like this all the time without telling the techs, do you really think they would tell customers? We have the newer modem... it's a big white brick basically? Looks to be a CODA from my google search. As a followup for the LTE issues, I spoke to my IT guy earlier, and he setup a temp dynamic DDNS address and had me try that... worked instantly. So basically when trying to connect to the IP address (from an ipv6 LTE phone) it fails, but when connecting to a named address workaddress.dyndns.org or whatever, same phone, it worked instantly. Our internet comes into the rack and goes through a palo alto firewall, and everything is on a static IP from rogers... so would that issue still be possible given it's a static (ipv4) address?
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Aug 11, 2018 05:55
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Volguus posted:Rogers techs actively sabotage TPIAs whenever they can. For no reason other that they can. And they take (of course) the maximum amount of time to respond to issues that they contractually can. If they could (legally) poo poo in your mouth because you're using TPIA, they would. They're mostly just contractors. I think you may be projecting a bit here.
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Aug 11, 2018 06:46
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Sixfools posted:
That's hosed up. Now I feel like the cold Rootbeer I gave my last installer wasn't enough.
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Aug 11, 2018 07:06
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infernal machines posted:They're mostly just contractors. I think you may be projecting a bit here. They are contractors who do everything in their power to pad their bottom line at the expense of ... whoever comes their way. They stand up for each other, they help each other and they give business to each other. That is, contractor #1 fucks up TPIA internet, contractor #2 comes a week later to unfuck TPIA internet. And now I find out they do that for $9. Crap like "but we're not all like that" is just bullshit.
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Aug 11, 2018 12:50
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They are contractors who work through a larger company contracted by Rogers to do home installs. They do not give a gently caress who is providing your internet service. They get paid exactly the same whether it's Rogers or TPIA service they're installing. They do a lovely job because they don't care, and because as you noted, they get paid poo poo and they have to do as many calls in a day as they can to make some decent money.
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Aug 11, 2018 16:00
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If that would be all, it would be fine (not really, but whatever). When they went above and beyond the call of duty to leave me without internet for a week just so their friend made $9, well, gently caress them.
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Aug 11, 2018 17:09
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What can be asserted without evidence can be dismissed without evidence
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Aug 11, 2018 18:42
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teethgrinder posted:What can be asserted without evidence can be dismissed without evidence True and that's a perfectly reasonable stance to have, albeit inconsequential. The incident happened last September and I wrote on this very thread about it. Evidence has been submitted to Start and Rogers at the appropriate time, not that any disciplinary action against those shitheads was expected. Before this, I was relatively ambivalent towards Rogers as a company. Yes, they're assholes, but meh. But their assholerly propagates to their contractors as well, and why not?, since Rogers has nothing to lose and everything to gain by making those little 3rd party customers' clients life a bit harder. So now, I can only hope to live long enough to see Rogers as a company dead and/or torn into pieces. And this discussion only brought back the memories and my blood boils when i think about it. Just remember folks: quote:When Rogers sends its people, they’re not sending their best. They’re not sending you. They’re not sending you. They’re sending people that have lots of problems, and they’re bringing those problems with them. They’re bringing drugs. They’re bringing crime. They’re rapists. And some, I assume, are good people.
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Aug 12, 2018 01:34
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I always have this feeling that Rogers has the best indoctrination of the telcos, because you get this vibe from them that they really believe the company isn't just another piece of poo poo in a monopolistic price-fixing cartel.
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Aug 12, 2018 02:18
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Mister Facetious posted:I always have this feeling that Rogers has the best indoctrination of the telcos, because you get this vibe from them that they really believe the company isn't just another piece of poo poo in a monopolistic price-fixing cartel. They probably just say "Hey, at least we're not Bell!"
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Aug 12, 2018 03:43
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Techs don't cover for each other, if someone is there within 30 days it affects their target numbers significantly, and a dog eats dog attitude is what happens because of that. TPIAs we make sure the line is good and levels are in spec and that is it. We do not troubleshoot wifi or setup TPIA modems. If you got hosed by a tech doing a rushed activation its not because they are setting someone up to come back. If an inspector rolls on your call and finds so much as a loose connector or an old ground it is a $40 bill back to the technician. Rushing $9 dollars isn't worth $40 to good techs. CiK is loving notorious for saying techs will set up their VOIP ANDROID WIFI poo poo to people who do not understand what is being sold to them. Blue On Blue posted:We have the newer modem... it's a big white brick basically? maint could have done something in the area, someone would really need to come out an verify and look at some noise graphs. The CODA modem has 2 network cards (wireless and wired, it's stupid don't ask) and one or the other or both can go bad easily as well. Sixfools fucked around with this message at 02:56 on Aug 13, 2018 |
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Aug 13, 2018 02:44
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I got hosed by a tech disconnecting the cable at the box, and then taking a drat week for another tech to come and connect it back again. Petty, cheap and hosed up. All they had to do is nothing, don't loving touch it. Yet they did. Why were they messing with the box when all that happened was a cable being cut on the street, no idea, but they did.
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Aug 13, 2018 03:02
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Mister Facetious posted:I always have this feeling that Rogers has the best indoctrination of the telcos, because you get this vibe from them that they really believe the company isn't just another piece of poo poo in a monopolistic price-fixing cartel. The best is their vans going around with "The best is yet to come" written on the back, attributed to Rogers e. Scamwell or whatever the loving originators name is e: gonna post this in here too, the Nvidia Shield is 25% off on newegg.ca right now, the cheapest I've ever seen it. Just ordered mine, finally codo27 fucked around with this message at 18:18 on Aug 13, 2018 |
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Aug 13, 2018 13:00
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codo27 posted:e: gonna post this in here too, the Nvidia Shield is 25% off on newegg.ca right now, the cheapest I've ever seen it. Just ordered mine, finally Shield pro for $400CAD?
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Aug 14, 2018 22:33
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I went in between and got the one with the controller. 240 tax in compared to 279 before tax (15% in itself for me)
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Aug 15, 2018 00:23
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I don't see that one, maybe they sold out.
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Aug 15, 2018 00:34
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Well, I am not a telus lover but I'll give them props on their fiber. On 250/250 and getting 86/37 over that, which the surplus alone is more than 3x as fast as my previous DSL service.
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Aug 18, 2018 16:27
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I just got shaw's 300mbit, Telus still doesn't offer anything over 50mbit here. I've seen 45MB/s off steam. I'm so glad i don't have to wait 20 minutes for games to download anymore. Also, considering the resources my moderately powerful computer uses in utilizing 300mbit, i really wonder if the average person would actually see the benefit at this point. If i don't pause Avast protections, it bumps up against the limits of a 7200rpm 4tb drive and 4.6ghz 2500k.
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Aug 18, 2018 16:44
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Powershift posted:i really wonder if the average person would actually see the benefit at this point.
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Aug 18, 2018 19:36
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Until Shaw starts rolling out full-duplex DOCSIS 3.1 plans, I don't see much purpose is upgrading from the 150 plan unless you're in a household with lots of people streaming/downloading at the same time.
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Aug 18, 2018 19:45
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I scheduled an upgrade to the 300Mbps because fuckit. It was $5 a mo more than 150. Also like how they have moved the plans to unlimited although they didn’t charge for overages anyway iirc. Decided to stick with shaw over going teksavvy due to we wanted to keep tv and the shaw wifi is very useful. Often I find I get no cell service in rec facilities around here but the wifi is fine.
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Aug 18, 2018 20:41
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priznat posted:I scheduled an upgrade to the 300Mbps because fuckit. It was $5 a mo more than 150. Also like how they have moved the plans to unlimited although they didn’t charge for overages anyway iirc. We got it for $5 less than 150($105 vs $110), and got the cable package knocked back to peanuts at the same time. I think we're under $140 now for 300 + medium TV + 8 theme packs.
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Aug 18, 2018 21:40
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Powershift posted:We got it for $5 less than 150($105 vs $110), and got the cable package knocked back to peanuts at the same time. I think we're under $140 now for 300 + medium TV + 8 theme packs. Yeah that's the same one I got too. I was going to scrap the TV but my wife wanted to keep it so we get to upgrade our old PVR to their "bluesky" thing too.
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Aug 18, 2018 21:45
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Aug 24, 2018 01:14
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I mean the worst part about that is that about 3/4 of my friends would kill to be able to get 7mbps and unlimited bandwidth. "Rural" areas have such poo poo options.
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Aug 24, 2018 12:22
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I live in a town of about 200 and we get 120/10 unlimited. And we could get up to a gigabit (but still 10 down). We'd be hosed though without Eastlink. Bell still only offering DSL @ 5-8mbps down tops if you're lucky. Despite the fact that everyone has an internet enabled device in their pocket, no one understands anything about these speeds. They could advertise 500kbps and people would think its okay.
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Aug 24, 2018 13:12
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codo27 posted:I live in a town of about 200 and we get 120/10 unlimited. And we could get up to a gigabit (but still 10 down). We'd be hosed though without Eastlink. Bell still only offering DSL @ 5-8mbps down tops if you're lucky. Eastlink here to, and same thing with alternative (Northern Tel, aka Bell). So shameful.
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Aug 24, 2018 15:59
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My reaction was "Well that's reasonable for unlimited compared to other Canadian offerings". codo27 posted:Despite the fact that everyone has an internet enabled device in their pocket, no one understands anything about these speeds. They could advertise 500kbps and people would think its okay. I think people would understand 500kbps as "my youtubes won't load!"
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Aug 24, 2018 18:25
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Jan posted:I think people would understand 500kbps as "my youtubes won't load!" You overestimate people. Imagine being the lone qualified tech support guy for an entire rural region. You wouldn't believe how often I hear "I'm computer illiterate"
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Aug 25, 2018 00:14
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codo27 posted:I live in a town of about 200 and we get 120/10 unlimited. And we could get up to a gigabit (but still 10 down). We'd be hosed though without Eastlink. Bell still only offering DSL @ 5-8mbps down tops if you're lucky. What is the cost though? Eastlink charges through the nose for my parents in Port Burwell.
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Aug 29, 2018 05:48
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We pay 150 tax in with TV and home phone as well. For just internet it starts at 84.95 after the promotional period, which is what we'll be doing once our 2 year deal ends. Its actually gone up to 91.95 a month. gently caress them right off. codo27 fucked around with this message at 11:48 on Aug 29, 2018 |
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Aug 29, 2018 11:46
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Is anyone here on Virgin fiber? They have a deal for 50/10 for $30/mo for the first 12 months right now that seems preety good.
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Aug 31, 2018 03:05
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Finally have ipv6 with Teksavvy on Rogers cable!
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Aug 31, 2018 03:22
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Anyone have experience with Frontline? My condo board is considering putting them in and especially with the deal they're offering so that they can get a foothold, I'm super interested in switching off Bell.
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Aug 31, 2018 15:03
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There was a ton of NCIX bankruptcy chat ITT a few months back so I feel like some of you might want to be aware of this Fun Fact* from their ongoing postmortem. (*fact may not be as fun as advertised) tl;dr: basically none of their data was stored encrypted, let alone wiped before the bankruptcy auction, including: quote:I further learned that he still possessed around 300 desktop computers from NCIX’s corporate offices and retails stores, 18 DELL Poweredge servers, as well as at least two Supermicro server’s running StarWind iSCSI Software that NCIX had used to back up their hard disks. In addition, there where also the 109 hard drives which had been removed from servers before auction and one large pallet of 400-500 used hard drives from various manufactures. Jeff believed these contained a combination of functional but decommissioned hard drives used by NCIX and customer data from machine’s that had been in for repair at the time of bankruptcy.
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Sep 20, 2018 19:31
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Dallan Invictus posted:There was a ton of NCIX bankruptcy chat ITT a few months back so I feel like some of you might want to be aware of this Fun Fact* from their ongoing postmortem. Hey, at least they had off site backups! 
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Sep 20, 2018 19:53
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Christ what a loving gong show. It is poo poo like that that makes me very hesitant to order from anyplace like canada computers or even Newegg. Hell, newegg had a pretty serious breach just recently! At least with someone like amazon you’re pretty safe that they are not idiot basic bitches when it comes to data security.
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Sep 20, 2018 19:57
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You should be fine on any website like that as long as you pay through Paypal correct?
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Sep 20, 2018 19:58
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DariusLikewise posted:You should be fine on any website like that as long as you pay through Paypal correct? Well I mean, PayPal hasn't exactly been hacker free historically
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