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Here's a classic from the work archives. Frequent problem user files ticket: THERE IS A HOLE IN MY LAPTOP On-site tech: Checked with user. Hole is her Ethernet port. Explained this. Closing case.
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Jan 25, 2019 22:05
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Thanks Ants posted:The 'shouldn't exist' part is correct. I don't think Ubiquiti have ever had those phones working, and still don't know what their plans are. Reading their forums there are people who seem to not accept that something can exist unless it's made by Ubiquiti so you get weird requests for them to bring out their own range of UPSes. Do I need to once again reiterate my horror story of being one of Ubiquiti's 4 tech support about 5 years ago?
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Jan 25, 2019 22:27
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chin up everything sucks posted:Do I need to once again reiterate my horror story of being one of Ubiquiti's 4 tech support about 5 years ago?  Also, what’s the deal with the dancing banana with the Ubiquiti sign smilie?
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Jan 25, 2019 22:29
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GnarlyCharlie4u posted:ugh grandstream config files are the worst. it's just 10,000 lines of options that shouldn't exist, but if you change one it could very well gently caress absolutely everything. How anyone could look at what Polycom, Sipura/Linksys/CiscoSB, Aastra, Cisco, or Yealink have done, then look at Grandstream's configs, and think "Yes, this is the right way..." boggles my mind. I feel like the only rational answer is something along the lines of how Nintendo's executives had never used Xbox Live or PSN and thus had no idea their online services were so horrible by comparison. I don't mind Grandstream hardware, and they're usually pretty cheap, but we don't recommend anyone buy their phones because they're such a pain in the dick to configure. We still use the GXP42xx large-scale ATAs though because they're a lot cheaper than Adtran TA9xxs and there aren't really any single device tweaks with them, so it's worth the trouble to work out one template and just stick with it. chin up everything sucks posted:Do I need to once again reiterate my horror story of being one of Ubiquiti's 4 tech support about 5 years ago?  I definitely missed this the first time around.
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Jan 25, 2019 22:39
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chin up everything sucks posted:Do I need to once again reiterate my horror story of being one of Ubiquiti's 4 tech support about 5 years ago? You saved me from buying into their security cameras so yeah... I think so.
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Jan 25, 2019 23:10
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I was just looking at a job posting at a finance company and it mentioned a "trading turret" so I googled it hoping it was some kind of terminal with a gun, now I kind of want one
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Jan 25, 2019 23:37
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Ganon posted:I was just looking at a job posting at a finance company and it mentioned a "trading turret" so I googled it hoping it was some kind of terminal with a gun, now I kind of want one
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Jan 25, 2019 23:38
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Ganon posted:I was just looking at a job posting at a finance company and it mentioned a "trading turret" so I googled it hoping it was some kind of terminal with a gun, now I kind of want one  That sure is a ... thing!
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Jan 25, 2019 23:38
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The blue handset is for yelling “BUY!!!” and the red one is for yelling “SELL!!!”
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Jan 26, 2019 03:57
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Dirt Road Junglist posted:Here's a classic from the work archives. Should have filled a jack with putty, painted it black, and given as a plug.
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Jan 26, 2019 13:29
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nielsm posted:Should have filled a jack with putty, painted it black, and given as a plug.
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Jan 26, 2019 14:36
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Actually not a bad idea given how much crap inevitably builds up in them.
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Jan 26, 2019 15:23
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Ugh. We have a new customer, and we expect ticket volumes to be low. To connect to their stuff, we need to have individual accounts, no generic access one for the whole support desk. The individual accounts lock out if not used for 60 days, meaning you need to call them to reactivate, and then they delete if not reactivated within 90 days. Don't get me wrong, that's 5 months, but we have a lot of customers, and I'm willing to bet that at some point someone gets a backshift of on call case for them, and hasn't used their account in that period.
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Jan 28, 2019 08:59
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A colleague visited one of our production sites down south. £millions worth of kit all runs off a single workstation that can't be turned off or fail for any reason. It sits on a wobbly, wheeled trolley it sometimes shares with cleaning supplies and interfaces with said kit like so: Cool
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Jan 28, 2019 12:12
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mehall posted:Ugh. Sounds to me they have a sane user account policy. Role-based/group accounts are BAD. I have an account to a system that's in a semi-gapped environment. My expiry is 30 days inactive and deletion 15 days after that. My solution: calendar reminder set to every 2 weeks to log in to the account. Proteus Jones fucked around with this message at 13:05 on Jan 28, 2019 |
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Jan 28, 2019 13:03
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If they have an internal page to do account unlocks/password resets then could they provide you access to this, authenticated via your own SAML IdP, so your team can unlock their own accounts with a full audit trail?
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Jan 28, 2019 13:41
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Yeah that seems like a sane third party policy with lots of possible secure solutions. How easy is it to recreate a working profile if it does get deleted and you've verified, etc?
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Jan 28, 2019 14:35
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bitterandtwisted posted:A colleague visited one of our production sites down south. £millions worth of kit all runs off a single workstation that can't be turned off or fail for any reason. It sits on a wobbly, wheeled trolley it sometimes shares with cleaning supplies and interfaces with said kit like so: I assume the original horizontal 386 desktop unit managing whatever that trainwreck is was crushed under the weight of its CRT screen, judging by the judicious serial cable usage?
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Jan 28, 2019 14:40
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All of our workstations say “Windows is not genuine” and Office was upgraded over the weekend leaving 95% of my coworkers unable to navigate their email due to a slight change in gui , and the EMR now will not run unless you push Run as admin and nobody understands how to do that either
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Jan 28, 2019 18:14
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freeedr posted:All of our workstations say “Windows is not genuine” and Office was upgraded over the weekend leaving 95% of my coworkers unable to navigate their email due to a slight change in gui , and the EMR now will not run unless you push Run as admin and nobody understands how to do that either For the first, see if you got affected by that Microsoft patch that broke KMS. I don't remember the KB article but Google around and look on /r/sysadmin or the Windows enterprise thread on here a couple pages back.
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Jan 28, 2019 18:51
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nielsm posted:Should have filled a jack with putty, painted it black, and given as a plug. Ahem. https://www.amazon.com/iexcell-Ethernet-Cover-Protector-Quantity/dp/B073VKZNY8
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Jan 28, 2019 19:37
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https://twitter.com/jeffcarlson/status/1089950465909870592 Man, I don't envy the fed computer janitors today
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Jan 28, 2019 19:50
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Phuzzy posted:https://twitter.com/jeffcarlson/status/1089950465909870592 And this is why you either manually (well, powershell) or through something like Anixis expire 1/12 of the passwords every month for a year so you don't have "password reset day". Oh I just realized these people are probably still on the "expire every 30 days" kick and that's why they got this bullshit.
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Jan 29, 2019 01:00
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Super Soaker Party! posted:And this is why you either manually (well, powershell) or through something like Anixis expire 1/12 of the passwords every month for a year so you don't have "password reset day". This might not be "password expires every 30 days"; this could be "account locks if not used for 30 days because you presumably don't need that access anymore".
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Jan 29, 2019 01:12
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Max Peck posted:This might not be "password expires every 30 days"; this could be "account locks if not used for 30 days because you presumably don't need that access anymore". Or, "I've been gone so long I don't remember my password, can you reset it?"
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Jan 29, 2019 03:47
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And.....365's web presence appears to be down. Back-end infrastructure seems fine, sending/receiving email etc., but the portals are not accessible due to a DNS error. edit: apparently a "portion of infrastructure" developed problems and had to be restarted. Not a great look Microsoft that your poo poo isn't redundant/scaled enough that it still apparently has single points of failure. SyNack Sassimov fucked around with this message at 22:50 on Jan 29, 2019 |
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Jan 29, 2019 22:41
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Super Soaker Party! posted:And.....365's web presence appears to be down. Back-end infrastructure seems fine, sending/receiving email etc., but the portals are not accessible due to a DNS error. But... but.... the CLOUD!
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Jan 29, 2019 22:49
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Super Soaker Party! posted:And.....365's web presence appears to be down. Back-end infrastructure seems fine, sending/receiving email etc., but the portals are not accessible due to a DNS error. Ah DNS
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Jan 29, 2019 22:49
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iospace posted:Ah DNS It's not DNS. There's no way it's DNS. (Actually it appears not to have been DNS this one time, but the haiku remains the holy law of IT).
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Jan 29, 2019 22:51
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I need a House MD style shirt that has my face on it and says IT'S ALWAYS DNS
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Jan 29, 2019 22:59
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https://www.amazon.com/Its-Always-DNS-Sysadmin-T-Shirt/dp/B075H1VSZH Is this close enough?
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Jan 29, 2019 23:02
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https://twitter.com/mgdm/status/1090369448433909760
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Jan 29, 2019 23:03
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Phuzzy posted:https://twitter.com/jeffcarlson/status/1089950465909870592 Just write a script that changes everyone's password to "Th4nksTrump!" and then BCC the entire org telling them what their new password is. Done. Let's go to lunch.
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Jan 30, 2019 00:13
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 our G Suite licenses are going from £6.60/month to £9.20/month due to a combination of the price rises announced a couple of weeks back, and the fact that they're only now getting round to correcting the massive discrepancy that opened up from the ongoing project to turbofuck our entire economy. A cool 39% increase 
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Jan 30, 2019 00:58
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Thanks Ants posted:
I don't know know why they're raising the cost? 20 years of data protection laws disappear in a month or so and they can just data mine yours without a care in the world. just lol if you think that you pay for it, you're not being datamined in some way.
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Jan 30, 2019 01:37
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Max Peck posted:This might not be "password expires every 30 days"; this could be "account locks if not used for 30 days because you presumably don't need that access anymore". It's the government so it's probably password expires every 30 days Where I work does a ton of work with the government and we have to do 30 day passwords as well I believe to meet their security requirements to handle their data (I might be wrong on this one but I suspect it's something where someone wrote it that way long ago and it's just become a codified part of "security" for government work)
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Jan 30, 2019 02:11
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GnarlyCharlie4u posted:Just write a script that changes everyone's password to "Th4nksTrump!" and then BCC the entire org telling them what their new password is. That’s sure worked well as a forums avatar sales driver
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Jan 30, 2019 02:29
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Does anyone who uses ZenDesk have advice on figuring out what the most common ticket requests are if we don't use tags very well? Our tags are super vague (eg just the name of which platform) so I'm assuming there's no way to find out actually what people are asking without going through 10k tickets manually?
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Jan 30, 2019 03:36
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AnonymousNarcotics posted:Does anyone who uses ZenDesk have advice on figuring out what the most common ticket requests are if we don't use tags very well? Is there any kind of database you can access, or even a report builder? You could probably throw that data into some kind of processor to pull out common titles, description keywords, etc. Hell, worst case, put it all in an Excel spreadsheet and start filtering on columns until you get something usable. I don't know poo poo about ZenDesk, but that's what I'd do with the raw data.
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Jan 30, 2019 03:53
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stevewm posted:But... but.... the CLOUD! The number of loving times I've explained...
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Jan 30, 2019 05:36
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