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my bitter bi rival's coworker posted:I am at an on-site and their IT guy is saying I need admin access to be able to install a certificate to my computer so I can access [our website] There's a bit to unpack here, none of it is good.
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Mar 7, 2019 18:25
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Agrikk posted:If go for “one bit after six” myself. I'll see you a dollar after 6 pence.
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Mar 7, 2019 18:39
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my bitter bi rival posted:I am at an on-site and their IT guy is saying I need admin access to be able to install a certificate to my computer so I can access [our website] There.... just.... I.... 
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Mar 7, 2019 21:09
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ChubbyThePhat posted:There.... just.... I.... Enterprise PKI used for the SSL certs on the IIS webhost, non-domain joined machines trying to use it?
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Mar 7, 2019 22:11
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And I thought my company was bad at certs
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Mar 7, 2019 23:26
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We have a group that provides a business critical web app that is unusable in chrome now because the pki issued cert doesn't have a common name.
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Mar 7, 2019 23:40
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my bitter bi rival posted:I am at an on-site and their IT guy is saying I need admin access to be able to install a certificate to my computer so I can access [our website] This is the point at which I just give up and tether to my phone.
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Mar 7, 2019 23:44
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The Fool posted:We have a group that provides a business critical web app that is unusable in chrome now because the pki issued cert doesn't have a common name. Welcome to MY ENTIRE ENTERPRISE. We had a network tool that would only load in older versions of IE or a specific version of Firefox because of a combination of poorly configured certs and a dependency on some Adobe middleware bullshit. One of the network leads posted on the internal message board, "Just downgrade your browser, and you'll be fine!"  The entire patching squad jumped on that thread with both feet like Khabib Nurmagomedov eagle-splatting Dillon Danis in the face and told them under no circumstances were they to downgrade anything, and if they did try, our content management agent would re-upgrade it within 15 minutes anyway.We now have a special term server with downgraded browsers that you have to log into to make changes to the NAC console, because apparently that was smarter and easier than forcing the cert team to do their jobs right.
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Mar 7, 2019 23:50
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We have Footprints running and the cert just expired and was updated. Now I can't access it on my Chromebook (it gives a cert error, possibly from my limited understanding/research because it's a 5 year cert. The error doesn't say why it considers it invalid). What's even weirder (to me) is that Chrome running from my workstation can access it fine.
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Mar 8, 2019 00:18
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Our security team told us to add a permanent exception for the invalid Cisco certificate that was shipped with all their WLCs that used 1.1.1.1 despite not owning the address space. That pretty much tells you all you need to know about both our security and network teams. Sheep fucked around with this message at 00:24 on Mar 8, 2019 |
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Mar 8, 2019 00:19
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Sickening posted:Nothing about moving workstation equipment is something I want my teams doing. The current office I work out of moves people very rarely, but when it comes up we have facilities moves everything. Its 2019, nothing involved in moving a laptop or a desktop isn't above the abilities of these guys to do. We have our equipment and government IT on site - so we can't leave a load of data ports just patched in as you don't know what is required. Then we have no access to the Gov. stuff and they use sticky ports on their switches so it's easy enough for me/my team to make sure his PC remains patched in to the same socket to save all the messing about but no way Facilities will even touch a patch panel I don't mind doing it but just give us notice as it is a little bit more involved than just 'pick up and move' - alternatively, sure we can pick it up and move it, then leave... see how you get on :|
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Mar 8, 2019 13:39
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myron cope posted:We have Footprints running and the cert just expired and was updated. Now I can't access it on my Chromebook (it gives a cert error, possibly from my limited understanding/research because it's a 5 year cert. The error doesn't say why it considers it invalid). What's even weirder (to me) is that Chrome running from my workstation can access it fine. I didn't think you could get 5 year certs any more, so that makes me think it's from an internal CA and maybe your Chromebook doesn't have the chain installed? Also LOL Footprints, what version are you on? I was certified in 11.x and 12.x a couple jobs ago, do not miss it at all.
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Mar 8, 2019 16:48
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ffsangry user posted:WHY WON'T IT SERVICE <user's> COMPUTER?!?! 1) it's a Mac that we did not procure and we told you outright that we won't support it. 2) it's 10 years old. 3) it's got a failed raid controller which we've already said you need to replace and you didn't want to spend the money on it. 4) WE loving TOLD YOU THAT IT'S A HARDWARE FAILURE LIKE 3 YEARS AGO WHY THE gently caress IS THIS EVEN A TICKET?
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Mar 8, 2019 17:17
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kensei posted:I didn't think you could get 5 year certs any more, so that makes me think it's from an internal CA and maybe your Chromebook doesn't have the chain installed? It's from an internal CA yeah. I do have the chain installed which is even weirder to me that it complains. It says "the website sent scrambled credentials that Google Chrome cannot process". This is one of the errors where they don't let you continue anyway, I just can't get to it. Also, it's Footprints 12. It does seem really bad, but from the way people here talk about ticket systems they're all pretty much bad?
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Mar 8, 2019 17:19
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GnarlyCharlie4u posted:ffs User response: "Its your job"
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Mar 8, 2019 17:27
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myron cope posted:It's from an internal CA yeah. I do have the chain installed which is even weirder to me that it complains. It says "the website sent scrambled credentials that Google Chrome cannot process". This is one of the errors where they don't let you continue anyway, I just can't get to it. Yes, they are all bad. IIRC I built a PoC of 12 and had to abandon it because you could not hide the other instances from users - we wanted to expose it to the world and there was a bug where the dropdown to see other tenants was available even if you didn't have permissions to view them.
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Mar 8, 2019 17:28
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GnarlyCharlie4u posted:ffs Sounds like a corollary to, "We just bought 15 of these $20,000 HP boxen, but we can't seem to install the standard Windows image on them!" 1) You bought hardware outside of sourcing 2) You failed to contact us ahead of time to see if it was supported 3) You don't even have imaging infrastructure in your office, so I'm not sure how you even GOT our image in the first place 4) If you want us to support a model, you have to send us one to keep for testing...and you refuse to do so, since they cost 20k apiece 
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Mar 8, 2019 19:07
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A ticket came in: https://twitter.com/NBCNews/status/1104076504751837186 Citrix got nailed by Iran years ago.
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Mar 8, 2019 20:01
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Hey IT folks, at what point can I start getting pissed at the IT people at my place of work? I work for a global company that has a huge IT staff. Three months ago I moved from Dev to Client Delivery, but I am still getting blasted with emails to Dev mailing lists. I've submitted three tickets that have all been closed as "complete" asking for my dev email groups to be removed and my new email groups added. Each time a ticket is closed, 15 minutes later I get an email that was sent to a Dev group. What do I need to do to get them to fix my poo poo?Dirt Road Junglist posted:but the rest of my team is a bunch of sensitive flowers who can't seem to handle the noise.
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Mar 8, 2019 20:19
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AAAAA! Real Muenster posted:Hey IT folks, at what point can I start getting pissed at the IT people at my place of work? I work for a global company that has a huge IT staff. Three months ago I moved from Dev to Client Delivery, but I am still getting blasted with emails to Dev mailing lists. I've submitted three tickets that have all been closed as "complete" asking for my dev email groups to be removed and my new email groups added. Each time a ticket is closed, 15 minutes later I get an email that was sent to a Dev group. What do I need to do to get them to fix my poo poo? Set up an Outlook rule that forwards all email sent to Dev groups to the IT ticketing email address.
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Mar 8, 2019 20:23
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AAAAA! Real Muenster posted:Hey IT folks, at what point can I start getting pissed at the IT people at my place of work? I work for a global company that has a huge IT staff. Three months ago I moved from Dev to Client Delivery, but I am still getting blasted with emails to Dev mailing lists. I've submitted three tickets that have all been closed as "complete" asking for my dev email groups to be removed and my new email groups added. Each time a ticket is closed, 15 minutes later I get an email that was sent to a Dev group. What do I need to do to get them to fix my poo poo? Can you not respond back to those close notices going "NOPE"? If they don't give you the ability to do that then yeah badger them with a redirect until they get it
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Mar 8, 2019 21:52
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Thanatosian posted:Set up an Outlook rule that forwards all email sent to Dev groups to the IT ticketing email address. It's this. Do this.
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Mar 8, 2019 21:54
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LethalGeek posted:Can you not respond back to those close notices going "NOPE"? If they don't give you the ability to do that then yeah badger them with a redirect until they get it Thanatosian posted:Set up an Outlook rule that forwards all email sent to Dev groups to the IT ticketing email address. ChubbyThePhat posted:
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Mar 8, 2019 21:55
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AAAAA! Real Muenster posted:No when they close a ticket it gets locked so I cannot comment on it or re-open it without them getting involved. [/quote] You've had three tickets, that people have essentially ignored or failed at. If you have an option you're going for, go for it, but mention to them that this is your follow up plan if it's not fixed in X amount of time, unless they give a reasonable reason for a delay. Reason being, pissing someone off might be the only way to fix this.
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Mar 8, 2019 21:58
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AAAAA! Real Muenster posted:No when they close a ticket it gets locked so I cannot comment on it or re-open it without them getting involved. You should not actually do this. File a new ticket, point out that you've been requesting that this be done for three months and that it's still happening, reference your previous ticket numbers in the ticket, ask that it be referred to tier 2 so that someone can take a closer look at why removing you from these lists isn't removing you from these lists. EDIT: And yeah, advise in the notes of this new ticket that when it is closed, you're going to create an outlook rule that forwards all tickets sent to dev groups to the IT ticketing email and auto-deletes them so you don't see them, so they'd best be sure before they close it.
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Mar 8, 2019 22:04
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AAAAA! Real Muenster posted:Hey IT folks, at what point can I start getting pissed at the IT people at my place of work? I work for a global company that has a huge IT staff. Three months ago I moved from Dev to Client Delivery, but I am still getting blasted with emails to Dev mailing lists. I've submitted three tickets that have all been closed as "complete" asking for my dev email groups to be removed and my new email groups added. Each time a ticket is closed, 15 minutes later I get an email that was sent to a Dev group. What do I need to do to get them to fix my poo poo? It's time to throw them under the bus. Get management involved.
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Mar 8, 2019 22:33
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Don't be afraid to piss of people in IT because we never get our way unless you do something MASSIVELY stupid. The kind of stupid that will get you fired immediately stupid. Blasting them with emails they're too stupid to turn off is not in that space at all 
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Mar 9, 2019 00:58
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Wibla posted:It's time to throw them under the bus. Get management involved. It's this
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Mar 9, 2019 01:37
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Scene: EIKRE and ABSENTEE SUPERVISOR sit in office at 9:00 in the morning. ABSENTEE SUPERVISOR is on a call with C-LEVEL WITH WHOM EIKRE HAS A POSITIVE RELATIONSHIP, which was in progress since before EIKRE arrived. The office is absolutely silent except for the telephone conversation, which resounds with perfect clarity immediately next to EIKRE's loving face as he sits at his own goddamned desk, and not in, for example, one of the three other empty rooms in the suite that have closing doors. C-LEVEL [jovial tone]: "Blah blah blah. Do us a favor and bitch-slap EIKRE!" ABSENTEE SUPERVISOR: "Ho-kay, boss! Will do!" ABSENTEE SUPERVISOR hangs up. EIKRE swivels in chair, with few clues as to why he is slated for bitch-slapping, but gesturing to his cheek and leaning forward in submission. EIKRE: "Alright, put it right here, we can start the day right by immediately completing a task." ABSENTEE SUPERVISOR: "Why are you eavesdropping on my calls? There is a real problem with your professional conduct." EIKRE: "I mean I wasn't, but then I was specifically mentioned by name." ABSENTEE SUPERVISOR: "Maybe if I was on a speakerphone then you could find a polite way to ask me about something you heard, but I was not, and this was extremely rude. You shouldn't have said anything." Oh, of course, my bad. That wasn't a joke that I could get in on to certify it as perfectly inoffensive and maybe use as the segue to rectify some underlying grievance, if indeed it existed. It was actually an invocation of vulgarity and an explicit directive (via communique on corporate equipment between upper and middle management) to conduct a physical assault on me, simultaneously uttered behind my back and brazenly right in front of me, but for which I will be rebuked for addressing. Looking at this through the lens of "professionalism" really put it all in perspective, boss; in the future, I'll strain to comport myself with such mindfulness. I hope you can forgive me for poising such a hostile workplace, what with my eavesdropping and all.
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Mar 9, 2019 02:09
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You may or may not be aware of this, so I'll point it out regardless: staying in the environment you're describing will do serious damage to your mental state over time. Your supervisor is actively harming you and should be considered your enemy, there is no saving this place, get out.
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Mar 9, 2019 02:46
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myron cope posted:It's from an internal CA yeah. I do have the chain installed which is even weirder to me that it complains. It says "the website sent scrambled credentials that Google Chrome cannot process". This is one of the errors where they don't let you continue anyway, I just can't get to it. For security errors that chrome won't let you bypass normally, you can type thisisunsafe and it'll bypass. Don't ask why I need to know this. Chrome changes the keyword from time to time, so if you're using it and it stops working one day you can just google for the new one.
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Mar 9, 2019 03:24
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PBS posted:For security errors that chrome won't let you bypass normally, you can type thisisunsafe and it'll bypass. Don't ask why I need to know this. Oh poo poo, thanks. I'll give it a shot. I remember one keyword being letmein and then it stopped working and I thought they took it out. Didn't think to look for a new one.
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Mar 9, 2019 03:50
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Che Delilas posted:You may or may not be aware of this, so I'll point it out regardless: staying in the environment you're describing will do serious damage to your mental state over time. Your supervisor is actively harming you and should be considered your enemy, there is no saving this place, get out. Unless the relationship with the C-level is REALLY good and strings could be pulled...
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Mar 9, 2019 06:03
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I've had problems like this in the past with my American and British colleagues. It's so strange when you come into a situation where you learn something and you confront your superior about it, and instead of discussing the issue, whatever it may be, you get reprimanded for confronting it so directly. It's all about saving face. You heard it, your supervisor knows you heard it, but by NO MEANS should you ever talk about it except in the most vaguely veiled suggestions lest ye embarrass the superior for being a complete rear end. As a Dutch person our culture is to be very direct, so I've had to deal with this a bunch of times. The difference between US and UK btw is that they'll both get mad if confronted with something but the Brit will not respond so directly, rather they will only make subtle, veiled remarks and sabotage you behind your back.
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Mar 9, 2019 10:52
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Eikre posted:Oh, of course, my bad. That wasn't a joke that I could get in on to certify it as perfectly inoffensive and maybe use as the segue to rectify some underlying grievance, if indeed it existed. It was actually an invocation of vulgarity and an explicit directive (via communique on corporate equipment between upper and middle management) to conduct a physical assault on me, simultaneously uttered behind my back and brazenly right in front of me, but for which I will be rebuked for addressing. Looking at this through the lens of "professionalism" really put it all in perspective, boss; in the future, I'll strain to comport myself with such mindfulness. I hope you can forgive me for poising such a hostile workplace, what with my eavesdropping and all. In 90% of the situations I've been in, "be more professional" is usually code for "shut up and put up" and not a demand for actual professional behavior, this is no exception.
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Mar 11, 2019 09:25
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I've got a helpdesk guy who tries to contribute(?) to my phone conversations when he gets an idea of what I'm talking about... I find it immensely irritating. He has a know it all complex and thinks he has something worthwhile to add but mostly I want to be like "I'm perfectly capable of dealing with this, hush" I would not have jumped in at the point you did there based on you were not supposed to be a part of that conversation weather you heard it or not.
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Mar 11, 2019 11:26
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Dirt Road Junglist posted:Sounds like a corollary to, "We just bought 15 of these $20,000 HP boxen, but we can't seem to install the standard Windows image on them!" Comedy option: they bought Itanium boxes.
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Mar 11, 2019 12:48
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AAAAA! Real Muenster posted:Hey IT folks, at what point can I start getting pissed at the IT people at my place of work? I work for a global company that has a huge IT staff. Three months ago I moved from Dev to Client Delivery, but I am still getting blasted with emails to Dev mailing lists. I've submitted three tickets that have all been closed as "complete" asking for my dev email groups to be removed and my new email groups added. Each time a ticket is closed, 15 minutes later I get an email that was sent to a Dev group. What do I need to do to get them to fix my poo poo? Do you have access to tactical nuclear weapons?
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Mar 11, 2019 13:07
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feedmegin posted:Comedy option: they bought Itanium boxes. On the plus side, they're immune to Spectre.
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Mar 11, 2019 14:23
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A ticket came in: approval request for Microsoft PowerApps. Has anyone used this before? I've never heard of it, but I have my morning to test it out and see what it's all about. Figured I'd head off some of that work by asking here too.
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Mar 11, 2019 15:28
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