Register a SA Forums Account here!
JOINING THE SA FORUMS WILL REMOVE THIS BIG AD, THE ANNOYING UNDERLINED ADS, AND STUPID INTERSTITIAL ADS!!!

You can: log in, read the tech support FAQ, or request your lost password. This dumb message (and those ads) will appear on every screen until you register! Get rid of this crap by registering your own SA Forums Account and joining roughly 150,000 Goons, for the one-time price of $9.95! We charge money because it costs us money per month for bills, and since we don't believe in showing ads to our users, we try to make the money back through forum registrations.
 
Blue_monday
Jan 9, 2004

mind the teeth while you're going down

PirateDentist posted:

:hmmyes:

My place is moving to electronic faxing within the next week or so. They'll all finally go to email inboxes in TYOOL 2019, we receive well over a thousand or two pages a day still between them all. They can even send them right from their email thanks to a special inbox they're making. I'm hoping I can office space those fuckers in a few months, since the outbound lines are still hooked up for the foreseeable future, just the inbound is getting hijacked for the new system.

I'm sure the new system will be jank and broken, but most importantly that side is Not My Problem. Less "Clean Corona Wire" hell and just throwing them out every 18 months or so and dropping a new one on a desk because you can't fix a fax.

There are four hospital in the GTA area that I am currently very wary a about getting correspondence to/from via fax. There is one specific 28 page fax that was sent a few months ago that as specialist didn't get. I wasn't the one that sent it originally, or the second time and they were both faxed as the full 28 pages. We have our confirms. I sent it twice more split in half via two different ways and they didn't get it. The last time I sent it they finally got it. I'm 99% sure its not an issue of someone losing the document/loving off.

Adbot
ADBOT LOVES YOU

sfwarlock
Aug 11, 2007
BackupExec was rock-loving-solid until Symantec bought it.

Dirt Road Junglist
Oct 8, 2010

We will be cruel
And through our cruelty
They will know who we are

sfwarlock posted:

BackupExec was rock-loving-solid until Symantec bought it.

Guess when I started using it? :v:

mattfl
Aug 27, 2004

Oh cool, Cerner is down enterprise wide. Happy friday everyone!

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

I used to use backup exec for Novell servers. That was fun. Then we migrated to veeam. What a difference.

BlankSystemDaemon
Mar 13, 2009



Digital_Jesus posted:

If your router is smokeping I would suggest putting it out!
But what if it's cold? :fluffy:

Renegret posted:

it was one of ours. It was previously down due to a power outage.

I was hitting the management interface

but otherwise, yes I feel like half my job sometimes is yelling at the call center saying "TRACEROUTE CAN NOT BE USED TO DIAGNOSE LATENCY"
Ah, that makes a lot more sense.
It's an absolute mystery to me how traceroute got associated with measuring latency - is it just that to the uninitiated it looks like it's doing something marginally more complex than sending a single ping every second?

Thanks Ants posted:

Unless you aren't verifying the backups :eng101:
Can they even be said to be backups if they aren't verified?

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

D. Ebdrup posted:

Ah, that makes a lot more sense.
It's an absolute mystery to me how traceroute got associated with measuring latency - is it just that to the uninitiated it looks like it's doing something marginally more complex than sending a single ping every second?

Pretty much.

A lot of our "latency problems diagnosed through traceroute" problems come from customers who think they know more than they really do. Since the call center is more interested in getting the customers off the phone as fast as possible, they just accept what the customer says and send the ticket over.

We also have another problem with the call center where we charge our customers like $40 or something like that for a tech to come over. This is lovely, the call center employees knows it's lovely, the customers know it's lovely, so the call center does it's best to find an excuse to avoid a tech roll out so they don't get yelled at by customers.

Eikre
May 2, 2009

Methylethylaldehyde posted:

Unless it's something you can only configure via some kind of front panel that's 100% isolated from any network interface or admin page, it would still be worthless, since by the time they're actively loving with the backup server and services, they likely have a domain admin account to play with.

I will gun for SSO on literally anything else, but the very meaning of the word "backup," to me, is that it's a sovereign system and your domain administration can go gently caress itself. Yeah, the syatem should in some way know what all the directory credentials are, but those are just the "please" and "thank you" when somebody politely asks it to store data or give it back; that's just to keep the users out of each other's business. The real words of power are a random 20-character string that you keep in a fireproof safe, and they're only heard when you speak them as close to the metal as your administrative profile makes feasible.

(Not to contradict anything you said; your virtual write-once tape library would certainly conform to the principle.)

minusX
Jun 16, 2007

Say something hideous and horrible jumps out at you. Something so disgusting that it simply must die.
Ah! Oh!..So tacky! I can't...look...directly at it!

minusX posted:

An email request from a director with a second director (and a lot of external contractors) copied in. minusX please join this conference to setup VPN for these external contractors.
this was a 2 hour call, still not working because of issues in their system. Their local IT needs to resolve but we'll see if they try to get me again.

minusX posted:

Also having a connection to my home PC worked for a website outage for external users and I've had people ask me to stay in this area of IT instead of the new job. It's good to be wanted :unsmith:
to update this, the senior network engineer went "for real minusX come here instead" and then as he was leaving I overheard him asking my supervisor how hard it would be to be moved to networking instead. I asked him if he was serious today and he said he was going to talk to some of the management. We'll see how this pans out.

A Frosty Witch
Apr 21, 2005

I was just looking at it and I suddenly got this urge to get inside. No, not just an urge - more than that. It was my destiny to be here; in the box.
An email came in from the principal at 8:30 this morning.

quote:

[New teacher] is starting today and her office is [technology storage room]. She tried moving in but it is filled with old computers. Why are there old computers in this teacher's office?

Please note this is the first time I have even heard that this woman exists, much less that it was decided without my input that her office would be my tech dumping ground.

Also please note that we have an all day mandatory staff meeting for beginning of the year.

Another email came in from the principal at 11:30, while we were both sitting at the same table for three hours, but this time the director was CC'd on it.

quote:

Larchesdanrew, I requested that the office for [new teacher] be cleaned out and this is not done yet. Please explain why this has not been completed and inform me as soon as it is done.

I responded with a screenshot of her first email with the time and date circled, followed by a copy of her signed Technology Agreement with the portion about giving the IT Department at least 24 hours notice for any non-emergency service highlighted. I also requested, since this was my first time hearing about that hire, that she provide me with her information so I can create accounts and activate her keycard to avoid her being further delayed.

The director responded by asking the principal why I was just now being notified of this new hire and the office change after they had discussed it two months prior and he had specifically told her to discuss with me the possibility of the new teacher using the storage room for an office.

I've been internally :smug: about it all afternoon.

Methylethylaldehyde
Oct 23, 2004

BAKA BAKA

Eikre posted:

I will gun for SSO on literally anything else, but the very meaning of the word "backup," to me, is that it's a sovereign system and your domain administration can go gently caress itself. Yeah, the syatem should in some way know what all the directory credentials are, but those are just the "please" and "thank you" when somebody politely asks it to store data or give it back; that's just to keep the users out of each other's business. The real words of power are a random 20-character string that you keep in a fireproof safe, and they're only heard when you speak them as close to the metal as your administrative profile makes feasible.

(Not to contradict anything you said; your virtual write-once tape library would certainly conform to the principle.)

Yeah, it would, except the backing storage for it runs on the same production SAN with the same administrative creds that were already stolen, because why would you stand up isolated storage for your backups?

Shut up Meg
Jan 8, 2019

You're safe here.

larchesdanrew posted:

An email came in from the principal at 8:30 this morning.


Please note this is the first time I have even heard that this woman exists, much less that it was decided without my input that her office would be my tech dumping ground.

Also please note that we have an all day mandatory staff meeting for beginning of the year.

Another email came in from the principal at 11:30, while we were both sitting at the same table for three hours, but this time the director was CC'd on it.


I responded with a screenshot of her first email with the time and date circled, followed by a copy of her signed Technology Agreement with the portion about giving the IT Department at least 24 hours notice for any non-emergency service highlighted. I also requested, since this was my first time hearing about that hire, that she provide me with her information so I can create accounts and activate her keycard to avoid her being further delayed.

The director responded by asking the principal why I was just now being notified of this new hire and the office change after they had discussed it two months prior and he had specifically told her to discuss with me the possibility of the new teacher using the storage room for an office.

I've been internally :smug: about it all afternoon.

Did you at any point use the word 'Boom!'?

nexxai
Jul 17, 2002

quack quack bjork
Fun Shoe

larchesdanrew posted:

I've been internally :smug: about it all afternoon.
It's a Friday. You're definitely being fired today.

Wibla
Feb 16, 2011

Shut up Meg posted:

Did you at any point use the word 'Boom!'?

:boom:

nexxai posted:

It's a Friday. You're definitely being fired today.

That would be typical, wouldn't it?

Seems the director has his back on this one, though.

McNally
Sep 13, 2007

Ask me about Proposition 305


Do you like muskets?

Wibla posted:

:boom:


That would be typical, wouldn't it?

Seems the director has his back on this one, though.

Trump always expresses his support for someone who's about to be shown the door.

klosterdev
Oct 10, 2006

Na na na na na na na na Batman!
Where are they expecting you to put everything in storage

minusX
Jun 16, 2007

Say something hideous and horrible jumps out at you. Something so disgusting that it simply must die.
Ah! Oh!..So tacky! I can't...look...directly at it!

klosterdev posted:

Where are they expecting you to put everything in storage

"Do you really need all that space in your office?"

Malachite_Dragon
Mar 31, 2010

Weaving Merry Christmas magic
*~*~The Cloud~*~*

JackSplater
Nov 20, 2014

Metal Coat? It's already active?!

Malachite_Dragon posted:

*~*~The Butt~*~*

Dirt Road Junglist
Oct 8, 2010

We will be cruel
And through our cruelty
They will know who we are
We had an absurd directive pushed down to us by our newly minted C-level security officer about a year ago, and somehow this mangy band of unicorns managed to pull it off. We told them it couldn't be done and then did it anyway, basically.

Today, they had a short meeting so management could tell us all how proud they are. And that's great. Appreciation is nice.

Then, my boss's boss, who's sub-director level, starts into his PowerPoint, and towards the end he says, "Also, because we recognize that this has been a lot of thankless work across multiple teams, we're going to make sure each hub office has an off-site, catered celebration, our treat."

In the background, the Director of Infrastructure hastily unmutes himself and says, "Wait, but the budget--"

"I know we're in the middle of a budget crisis," boss's boss says, barreling entirely over his own boss's spluttering. "But we're going to make sure this happens for you."

A few hours later, my boss comes back after meeting with his boss with a huge poo poo-eating grin on his face. "So it turns out there ISN'T any budget for celebrations, and $MyBoss knew it. He also knew if he promised something to that many people all at once, management would have to go along with it. He literally planned that to force them to reward y'all, because he knew NOT doing so would be total bullshit."

My boss's boss rocks. I'm still ultra pissed that my team got schism'd apart and I've been effectively demoted, but the people I report to are the best. :yayclod:

BlankSystemDaemon
Mar 13, 2009



Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

larchesdanrew posted:


The director responded by asking the principal why I was just now being notified of this new hire and the office change after they had discussed it two months prior and he had specifically told her to discuss with me the possibility of the new teacher using the storage room for an office.

I've been internally :smug: about it all afternoon.

Air cover best cover

evobatman
Jul 30, 2006

it means nothing, but says everything!
Pillbug

Dirt Road Junglist posted:

We had an absurd directive pushed down to us by our newly minted C-level security officer about a year ago, and somehow this mangy band of unicorns managed to pull it off. We told them it couldn't be done and then did it anyway, basically.

Today, they had a short meeting so management could tell us all how proud they are. And that's great. Appreciation is nice.

Then, my boss's boss, who's sub-director level, starts into his PowerPoint, and towards the end he says, "Also, because we recognize that this has been a lot of thankless work across multiple teams, we're going to make sure each hub office has an off-site, catered celebration, our treat."

In the background, the Director of Infrastructure hastily unmutes himself and says, "Wait, but the budget--"

"I know we're in the middle of a budget crisis," boss's boss says, barreling entirely over his own boss's spluttering. "But we're going to make sure this happens for you."

A few hours later, my boss comes back after meeting with his boss with a huge poo poo-eating grin on his face. "So it turns out there ISN'T any budget for celebrations, and $MyBoss knew it. He also knew if he promised something to that many people all at once, management would have to go along with it. He literally planned that to force them to reward y'all, because he knew NOT doing so would be total bullshit."

My boss's boss rocks. I'm still ultra pissed that my team got schism'd apart and I've been effectively demoted, but the people I report to are the best. :yayclod:

Halfway through reading this I thought you were working for Michael Scott.

wolrah
May 8, 2006
what?

Blue_monday posted:

There are four hospital in the GTA area that I am currently very wary a about getting correspondence to/from via fax. There is one specific 28 page fax that was sent a few months ago that as specialist didn't get. I wasn't the one that sent it originally, or the second time and they were both faxed as the full 28 pages. We have our confirms. I sent it twice more split in half via two different ways and they didn't get it. The last time I sent it they finally got it. I'm 99% sure its not an issue of someone losing the document/loving off.
It's almost like fax is a terrible thing no one should be using anymore...

Aunt Beth
Feb 24, 2006

Baby, you're ready!
Grimey Drawer

evobatman posted:

Halfway through reading this I thought you were working for Michael Scott.
There had better be figs at this party

klosterdev
Oct 10, 2006

Na na na na na na na na Batman!

wolrah posted:

It's almost like fax is a terrible thing no one should be using anymore...

Faxing and the medical field are one of those messy divorces that will only end when one of the two irretrievably dies.

Ham Equity
Apr 16, 2013

i hosted a great goon meet and all i got was this lousy avatar
Grimey Drawer

klosterdev posted:

Faxing and the medical field are one of those messy divorces that will only end when one of the two irretrievably dies.
Really, we just need to stop exempting faxes from HIPAA.

Rooted Vegetable
Jun 1, 2002
Between this and the thread's attitude to printers, I'm concluding that we have a secret general hatred of paper.

Schadenboner
Aug 15, 2011

by Shine

Heners_UK posted:

Between this and the thread's attitude to printers, I'm concluding that we have a secret general hatred of paper.

What's so secret about it?

Johnny Aztec
Jan 30, 2005

by Hand Knit
Here now,some of my favorite books are printed on paper!

RFC2324
Jun 7, 2012

http 418

Johnny Aztec posted:

Here now,some of my favorite books are printed on paper!

Better to get it in digital format so you can stop killing trees

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Johnny Aztec posted:

Here now,some of my favorite books are printed on paper!

Not printed at your office though. Someone else's problem!

wolrah
May 8, 2006
what?

klosterdev posted:

Faxing and the medical field are one of those messy divorces that will only end when one of the two irretrievably dies.
Oh I know. 95% of the fax lines I support are in nursing homes or dental offices.

Thanatosian posted:

Really, we just need to stop exempting faxes from HIPAA.
They're worse than exempted, they're legally considered to be better than email, AFAIK even if they went through e-fax services or VoIP platforms at both ends (which is at this point probably more common than not).

I read recently that a major country, I forget which but I think maybe Canada, was proposing plans to mandate that medical records no longer be sent via fax within the next few years. That's the only way I expect it to change, by force of law.

Heners_UK posted:

Between this and the thread's attitude to printers, I'm concluding that we have a secret general hatred of paper.
Anywhere paper and computers mix, evil flourishes. Printers and scanners are already bad, a fax is the unholy offspring of those two having a threesome with a dialup modem.

edit: To be clear I have nothing against paper itself, as long as it's used properly (long lasting content like books or magazines, not printing an email to read later), just where it's directly interacting with technology.

wolrah fucked around with this message at 16:54 on Aug 6, 2019

Dirt Road Junglist
Oct 8, 2010

We will be cruel
And through our cruelty
They will know who we are
We're an allegedly paperless company, but tell that to the people constantly calling me to open up a new firewall exception for some boutique printer they expensed without asking IT if it was supported :v:

Thanks Ants
May 21, 2004

#essereFerrari


Dirt Road Junglist posted:

firewall exception


:gonk:

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
I'm racist against paper and proud of it.

Kill all printers and throw em in a ditch somewhere

Dirt Road Junglist
Oct 8, 2010

We will be cruel
And through our cruelty
They will know who we are

Oh yeah. I didn't even go into the level of entitlement that the requester brought to the table. We required a security review since, y'know, PUNCHING A HOLE IN THE FIREWALL AND ALL, and they shot back that we should just do as we're told and not ask them any questions or, gasp, make them follow proper processes.

That got sent to management. We didn't get any guff afterward, but PROTIP, if we ask for something and you drag your feet, it's your own loving fault you can't print (and why isn't this an app in our mobile platform, you utter fools, eat the loving dogfood already).

A Frosty Witch
Apr 21, 2005

I was just looking at it and I suddenly got this urge to get inside. No, not just an urge - more than that. It was my destiny to be here; in the box.
I just had to sit down with the director and all of administration and defend my ACTIVE DIRECTORY POLICY of not deleting user accounts, but marking them deprovisioned, disabling the account, and moving them to a separate OU (I have scripts that run based on users in that OU that disable their ability to login, access email, or sign in to wifi).

Imagine, sitting in a room with 8 people over the age of 60 who are all aggressively ignorant and trying to describe concepts such as "best practice" and "redundancy."

The director attempted to inform me that old employee accounts are taking up too much storage space.

Apparently all this came up because the principal sent an email to an Office365 group she created instead of the official faculty mail group and this is somehow my fault?

Also, the director said the following to me:

quote:

Would this be easy for someone else to understand? If you quit tomorrow, would your replacement be able to look at this and make sense of it? Are you keeping up with your documentation? You know, in case something happens to you and we need to find a replacement?

Great :smith:

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Say yes, this is super easy and this is all best practice. gently caress em.

Adbot
ADBOT LOVES YOU

Dirt Road Junglist
Oct 8, 2010

We will be cruel
And through our cruelty
They will know who we are

larchesdanrew posted:

I just had to sit down with the director and all of administration and defend my ACTIVE DIRECTORY POLICY of not deleting user accounts, but marking them deprovisioned, disabling the account, and moving them to a separate OU (I have scripts that run based on users in that OU that disable their ability to login, access email, or sign in to wifi).

Imagine, sitting in a room with 8 people over the age of 60 who are all aggressively ignorant and trying to describe concepts such as "best practice" and "redundancy."

The director attempted to inform me that old employee accounts are taking up too much storage space.

Apparently all this came up because the principal sent an email to an Office365 group she created instead of the official faculty mail group and this is somehow my fault?

Also, the director said the following to me:


Great :smith:

Oh my gently caress, you mean doing the best practices/SOX compliance that every other company with half a brain does?

I'm sorry your management is clueless. That's brutal.

  • 1
  • 2
  • 3
  • 4
  • 5