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A ticket came in to attempt to power on and FDR ~30 ancient BlackBerry 8830 & 8703e. And record whether or not these devices, which were found in a storage room, powered off, without batteries, will power on so they can be FDR'd.
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Oct 15, 2019 19:44
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Not only that but we found that a few vendors were somehow added to this DL too.
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Oct 15, 2019 19:44
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dragonshardz posted:A ticket came in to attempt to power on and FDR ~30 ancient BlackBerry 8830 & 8703e. And record whether or not these devices, which were found in a storage room, powered off, without batteries, will power on so they can be FDR'd. "They are all completely broken" There, that took like 3 seconds.
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Oct 15, 2019 19:47
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Nth Doctor posted:Hey can you remove me from this posting chain? Most polite banme ever
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Oct 15, 2019 19:48
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taqueso posted:"They are all completely broken" There, that took like 3 seconds.
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Oct 15, 2019 20:33
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Renegret posted:What's funny is that this really does fix about 90% of our IT problems in the contact center. Yeah I know a lot of you don't have to deal with daily poo poo and are used to servers that aren't supposed to reboot but lol the average PC & User combination is a barely functional one. These people can't even read the words on the screen that's telling them exactly what their problem is. A huge chunk of them also won't even think to try restart/reset/reload if something acts up for a minute, it's immediately broken.
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Oct 15, 2019 20:49
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What kind of users are you guys supporting whose jobs obviously depend on computers but don't know how to use them.
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Oct 15, 2019 22:01
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Methanar posted:What kind of users are you guys supporting whose jobs obviously depend on computers but don't know how to use them. Most of them?
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Oct 15, 2019 22:04
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Methanar posted:What kind of users are you guys supporting whose jobs obviously depend on computers but don't know how to use them. The Human Macro, cheaper to baby along Dave from Finance and Tina in Accounts payable until they retire vs. firing them and trying to automate their jobs. Just barely cheaper.
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Oct 15, 2019 22:05
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A senior VP posted:We don't need to right-size because we're thin-provisioning
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Oct 15, 2019 22:18
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PirateDentist posted:Most of them?
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Oct 15, 2019 22:31
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Datastore crash ahoy!
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Oct 15, 2019 22:31
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Moey posted:Datastore crash ahoy! At best. People who don't understand storage and VM overhead should be 8n charge of neither.
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Oct 15, 2019 22:38
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PirateDentist posted:Most of them? I was going to say pretty much anyone who works in a modern office. Also field workers.
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Oct 15, 2019 22:47
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AlexDeGruven posted:At best. People who don't understand storage and VM overhead should be 8n charge of neither. Somehow our VMware infrastructure is even worse than our cloud stuff, it's truly impressive. (They have us turning off unimportant VMs because we lost hosts and are hitting massive resource contention)
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Oct 16, 2019 00:23
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Varkk posted:I was going to say pretty much anyone who works in a modern office. Also field workers. nexxai posted:we;lp been at this job for 323 days and despite my numerous suggestions to remove Send access to our company-wide distribution list, it was determined that removing access to anyone not in corporate communications wouldn't be a priority. Hit reply all: "told you so".
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Oct 16, 2019 00:44
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Arquinsiel posted:What I really don't get is how warehouse workers and the like are universally way better at just reading the screen than people who's primary task day-to-day is sitting at the computer and making the number into the other number. Because warehouse workers usually need to Make poo poo Work when it's not working, especially when you're talking about manufacturing workers, whereas office workers when poo poo is broken then can just say Thing Broke and not do work. That's my experience anyway.
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Oct 16, 2019 00:48
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taqueso posted:"They are all completely broken" There, that took like 3 seconds. I mean, yes. It will take me longer to write out "Attempted to power on for FDR, device did not power on" 30 times than it will take to try to power then all on. Methanar posted:What kind of users are you guys supporting whose jobs obviously depend on computers but don't know how to use them. A good majority of them. I think I've sort of lucked out in that the people I deal with day-to-day are generally tech savvy but there are a few Human Macros here.
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Oct 16, 2019 00:56
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Also I think a problem with a lot of normal troubleshooting is that so much of it is route bullshit that people either skip it, or lie about it since it never works. I know when someone tells me to clear cache and cookies, I'll usually roll my eyes at it and 75% of the time I don't even bother. Except in our contact center's case, most of the web based tools cache poo poo like crazy, so when there's an update you really do need to clear your cache for it to work. If I wasn't part of the high level troubleshooting and was just an end user getting information down from on high I don't think I'd believe it myself.
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Oct 16, 2019 01:01
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Clearing cache absolutely fixes Finesse login issues.
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Oct 16, 2019 01:19
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Bigass Moth posted:Clearing cache absolutely fixes Finesse login issues. That it does. P.S. FUCKKKKK Cisco finesse.
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Oct 16, 2019 01:41
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Methylethylaldehyde posted:That it does. P.S. FUCKKKKK Cisco FTFY
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Oct 16, 2019 01:43
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MF_James posted:Because warehouse workers usually need to Make poo poo Work when it's not working, especially when you're talking about manufacturing workers, whereas office workers when poo poo is broken then can just say Thing Broke and not do work. That's my experience anyway. Regular users have memorized the necessary actions to do their jobs, most don't know how to use a computer. When something unexpected happens, this thing that is familiar with them suddenly isn't, and it jams their brains into helplessness. Someone who rarely uses computers isn't actively having their universe twisted, and no action they could potentially take is much less familiar than any other action. How many situations have you dealt with where it would have been so much easier if everything was exactly the same except the user wasn't in their own head?
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Oct 16, 2019 01:47
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xsf421 posted:Somehow our VMware infrastructure is even worse than our cloud stuff, it's truly impressive. But we're thin-provisioned, so it's all good.
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Oct 16, 2019 01:54
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AlexDeGruven posted:But we're thin-provisioned, so it's all good. And here we are, full circle.
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Oct 16, 2019 02:13
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Bigass Moth posted:Clearing cache absolutely fixes Finesse login issues. The early days of Google Apps involved clearing cache and cookies once a week or so. And it really helped.These days their problems are much more subtle and insidious, but clearing cookies and cache still helps most of the time.
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Oct 16, 2019 02:52
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Bigass Moth posted:Clearing cache absolutely fixes Finesse login issues. What version of Finesse? We've been running it for years with no login issues. We're on 11.7 now but going to 12.5 next year. We make god drat sure everyone uses Firefox though. It by far works the best for Finesse.
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Oct 16, 2019 02:57
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mllaneza posted:The early days of Google Apps involved clearing cache and cookies once a week or so. And it really helped.These days their problems are much more subtle and insidious, but clearing cookies and cache still helps most of the time. Office 365 wouldn’t sign you out properly unless you cleared your cookies for like, at least three years. It was a nightmare for my students using shared library computers.
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Oct 16, 2019 02:58
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Session cookies are the bane of my okta sandbox existence I know I should just run in a private window but my users don't
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Oct 16, 2019 03:04
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Cat Army
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AlexDeGruven posted:
Our CEO said this once, but it sounded better then.
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Oct 16, 2019 04:33
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klosterdev posted:Regular users have memorized the necessary actions to do their jobs, most don't know how to use a computer. When something unexpected happens, this thing that is familiar with them suddenly isn't, and it jams their brains into helplessness. Sums it up pretty well. Our main software is an in house app that is old enough to buy smokes with big chunks of its core dating back to the mid 90s. People using it since the first version still don't have a clue how the box it runs on works, and there are a few people who've been with this company for over 35 years, it was computerized then, still know just barely enough to do their job. They've no interest in anything past what is needed. It's annoying to deal with but it's not like they can't do their job (most of the time) because of it.
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Oct 16, 2019 06:44
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Methanar posted:What kind of users are you guys supporting whose jobs obviously depend on computers but don't know how to use them. 1 - Overseas software developers. The guys that write the programs that computers run on. I physically cringe every time I see an overseas number come up on the caller ID. How you can write the programs, yet have no idea how to use the device the program runs on is complete mystery to me. And yet, here we are. 2 - People who use the computer everyday for one specific task, do not know how use it for any other task, and immediately go into vapor lock if anything is out of the ordinary with that one task they know how to do. 3 - People who have convinced themselves that they "Just aren't good with computers", and have built a mental block that thwarts any effort to get them to follow directions, no matter how simply stated.
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Oct 16, 2019 12:29
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This just sounds like they are saying your job is safe because they are just going to work you to death
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Oct 16, 2019 12:49
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RFC2324 posted:This just sounds like they are saying your job is safe because they are just going to work you to death Fortunately, I don't manage the VMWare space (what was being referenced in the quote). But the problem is, there will be (have been) failures because of this mindset, and it won't be the SVP that pays for it.
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Oct 16, 2019 14:20
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Methanar posted:What kind of users are you guys supporting whose jobs obviously depend on computers but don't know how to use them. I think a big component of whether a user learns self support or becomes completely helpless when a computer does something unexpected is management style. In the warehouse worker example, the likelyhood of the worker getting his or her rear end chewed by their manager if poo poo doesn't get done is insanely high. Blaming the issue on the malfunctioning computer isn't going to fly either, as the warehouse manager has no interest in playing office politics and making IT look bad. They have product to move. In the average office setting however the excuse of "can't work, computer's broke" is readily accepted and gleefully used by managers as an excuse to poo poo on IT.
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Oct 16, 2019 15:35
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GreenNight posted:What version of Finesse? We've been running it for years with no login issues. We're on 11.7 now but going to 12.5 next year. We make god drat sure everyone uses Firefox though. It by far works the best for Finesse. Any version. My company uses IE so you know it's poo poo anyway.
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Oct 16, 2019 16:07
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PremiumSupport posted:I think a big component of whether a user learns self support or becomes completely helpless when a computer does something unexpected is management style. In the warehouse worker example, the likelyhood of the worker getting his or her rear end chewed by their manager if poo poo doesn't get done is insanely high. Blaming the issue on the malfunctioning computer isn't going to fly either, as the warehouse manager has no interest in playing office politics and making IT look bad. They have product to move. Or as an excuse for workers to not work. "Program X isn't responding, can't do work." OK, Frank, close Program X and try again, possibly without asking it to sort a billion rows of financial data.
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Oct 16, 2019 19:16
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dragonshardz posted:Or as an excuse for workers to not work. If sorting all the data at once is wrong i don't want to be right. Has anyone ever tried sorting the kernel?
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Oct 16, 2019 23:12
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AlexDeGruven posted:Fortunately, I don't manage the VMWare space (what was being referenced in the quote). But the problem is, there will be (have been) failures because of this mindset, and it won't be the SVP that pays for it. The useless leader of the virtualization team got fired though! It’s somehow his fault that all the hardware purchase orders haven’t been approved in close to a year because we’re now a “cloud first” company. (With 6000 vms still on prem)
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Oct 16, 2019 23:21
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dragonshardz posted:A ticket came in to attempt to power on and FDR ~30 ancient BlackBerry 8830 & 8703e. And record whether or not these devices, which were found in a storage room, powered off, without batteries, will power on so they can be FDR'd. I would think they're already FDR'd since they're disabled AND dead.
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Oct 16, 2019 23:40
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