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That loving Bill! Always so ANGRY! I bet I should call the FBI, in case he becomes one of those radical terrorists!
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Jan 13, 2018 08:07
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Neddy Seagoon posted:If he thinks you're Bill, that seems like carte blanche to get away with anything. It's all Bills fault, boss. Wasn't me... This always seems like a good idea but it'll be DT they remember when the poo poo hits the fan, guaranteed.
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Jan 13, 2018 10:40
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If I can do what Bill does then I'm definitely going to crash the CEO's Porsche into a parked car and injure the two people inside so that they sue the company. 
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Jan 13, 2018 14:11
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Dick Trauma posted:If I can do what Bill does then I'm definitely going to crash the CEO's Porsche into a parked car and injure the two people inside so that they sue the company. Why not just crash it yourself, move to the passenger seat and then blame Bill? That way you take care of that rear end in a top hat while also being able to collect money from the lawsuit.
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Jan 13, 2018 17:05
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I can crash it, fly through the windshield, through the back window of the other car and land in the driver's seat, then say Bill fled the scene. THE PERFECT CRIME 
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Jan 13, 2018 17:12
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MisterOblivious posted:Still sad it hasn't been updated in ages. That is still the best thing ever.
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Jan 14, 2018 05:51
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Dick Trauma posted:I can crash it, fly through the windshield, through the back window of the other car and land in the driver's seat, then say Bill fled the scene. It was like slow motion. He leaves his seat and goes through the windshield, headfirst straight into the tree, right? And then bounces back through the windshield. And by the time we got to him, he was just sitting there, trying to scream with his face ripped off.
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Jan 15, 2018 08:18
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"Hey Bob, great news, we signed two service contracts last week. One for customer X and one for customer Y! Hooray!" Hey that's great. "They're going to start in 30 days." So did anyone ask about changing our MADE_SPECIFICALLY_FOR_HUGE_CUSTOMER_W process? I'm sure it won't be 100% the same. Or probably even close! "Well what kind of information do you need?" How are the tickets coming in, how are we going to dispatch, how are we going to invoice, what changes will our current service portal need, who's going to test all this poo poo... Good ol' sales. Sell some poo poo that we can't deliver.
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Jan 15, 2018 15:10
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"I'll have a chat with Pam about their domain model, and Sarah about the work she needs doing" "I think it'd be best if we were both in those conversations" "OK no worries, I'll ask them to loop us in on their meetings" "Actually I think it's best if I do that" Way to go finally doing some loving work I guess. I guess I'll sit on my rear end for two days.
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Jan 15, 2018 17:36
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Thanks Verizon for making my slow Monday a very busy Monday.
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Jan 15, 2018 18:36
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Co-worker was sick yesterday, and sick today. Fair shake, poo poo happens. My other co-worker has now been LATE both days. Our highest volumes happen in the morning, and this is one of our two busiest times of year. Our usual volume for a day is about 100 emails and 30 phone calls. In the 45 minutes we've been "open" today, I've fielded 8 calls and 30 emails. And our users are not smart. One person had their computer upgraded to Windows 10, and so "all their emails were missing, and they had to log in to everything again." Spent 5 minutes with them before they admitted they weren't in Outlook, but Windows Mail. Spend another 3 convincing them it was installed, yes, and then luckily they were quickly able to grasp the concept of "open start menu and start typing to search."
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Jan 16, 2018 16:49
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I swear to god when I worked tech support I asked someone to "right-click on something" to get the desktop menu up and they wrote "click" on something, the nearest piece of paper.
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Jan 16, 2018 17:00
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Jaded Burnout posted:I swear to god when I worked tech support I asked someone to "right-click on something" to get the desktop menu up and they wrote "click" on something, the nearest piece of paper. Almost as good as when you hear a faint tapping in response to the same request....
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Jan 16, 2018 17:40
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I want to confirm something here: It is not at all best practice for an application to install everything to $USER\AppData\Local, right? This loving softphone exe seems like it's impossible to deploy because user's don't have local admin, but if I push it using a system account they don't have rights to that user's AppData folder (as it should be.) There should be a law that all software offered to businesses needs to have an msi and actually be deployable on a large scale  EDIT: OK I guess Spotify and Slack do this, but they don't require admin rights to install? What the gently caress I hate all of this. Inspector_666 fucked around with this message at 20:45 on Jan 16, 2018 |
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Jan 16, 2018 20:42
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Inspector_666 posted:I want to confirm something here: It is not at all best practice for an application to install everything to $USER\AppData\Local, right? This loving softphone exe seems like it's impossible to deploy because user's don't have local admin, but if I push it using a system account they don't have rights to that user's AppData folder (as it should be.) Google chrome will install to a users appdata folder if they don’t have admin
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Jan 16, 2018 20:52
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mewse posted:Google chrome will install to a users appdata folder if they don’t have admin Yeah, this installer won't even run without admin rights. What happened to C:\Program Files?
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Jan 16, 2018 20:58
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Installing executables to appdata is for malware, and any legit software trying to pull that off should be blacklisted. Appdata is for storing data such as configuration files and temporary media, and nothing else.
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Jan 16, 2018 20:58
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Needs admin rights to install but puts itself inside the user profile 
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Jan 16, 2018 21:05
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Thanks Ants posted:Needs admin rights to install but puts itself inside the user profile There is a tax preparation application that we use in house that requires local admin to install, but has it's data stored in flat files on a network share. Updating it is always a shitshow because our user accounts don't have admin access, and my admin account doesn't have access to finance's network share. The solution so far has been to give the accountant local admin for the 20-ish minutes it takes for the application to update, then remove it.
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Jan 16, 2018 21:10
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The Fool posted:There is a tax preparation application that we use in house that requires local admin to install, but has it's data stored in flat files on a network share. If you don't have admin how are you backing this important data up? If there's a service account, you can't just give that login and install with that before revoking?
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Jan 16, 2018 21:19
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pixaal posted:If you don't have admin how are you backing this important data up? If there's a service account, you can't just give that login and install with that before revoking? Backups are done with a service account that does not have login privileges at all.
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Jan 16, 2018 21:20
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The Fool posted:Backups are done with a service account that does not have login privileges at all. As God intended.
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Jan 16, 2018 21:21
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The Fool posted:Backups are done with a service account that does not have login privileges at all. I was saying it might be better to give the service account login for the 20 minutes it needs log into the computer(s) that need to be updated run the update as the service account, revoke login permissions for service account. You could even have a script that revokes it at end of day if you forget. I'd rather have a service account that can be logged into than a random user with local admin. That local admin users might have something running trying to do something that it doesn't have permission to do until you give it admin. edit: or another admin account specifically for this that is only unlocked when it's time to update. I think there's a better way to do this than what looks like a massive run around.
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Jan 16, 2018 21:24
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Thanks Ants posted:Needs admin rights to install but puts itself inside the user profile Every softphone is a loving asspile of poo poo and I hate them.
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Jan 16, 2018 21:24
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Judge Schnoopy posted:Installing executables to appdata is for malware, and any legit software trying to pull that off should be blacklisted. Many applications targeted at end users that want to be able to update themselves do this because that means the user can update it without admin privileges. Obviously in most business environments it's not desirable, but it's also really easy to block with a GPO so ¯\_(ツ)_/¯ Inspector_666 posted:Every softphone is a loving asspile of poo poo and I hate them. Still looking for something non-terrible on the desktop side. Speaking of phones, poo poo pissing me off today:  I go to make a bunch of changes to a phone that's manually configured because it's a one-off at someone's home so I can't autoprovision it. I finish a page full of BLF entries, click save, and get this. Then it returns me to where I was, discarding all my work. I get that some changes require parts of the system to restart and thus can't be done while on a call without interrupting it. That's understandable, but it should preferably save the changes and just not apply them until the call is ended. If it can't even do that (maybe it has a slow CPU and writing to memory would cause voice dropouts) it should at least pass the data back to the form and give me some kind of indicator of when I can press "Save Changes" again. Relatedly, almost any time you see something like this it also applies to reboot/reset commands, which means if a line gets stuck on a device there can be no way to remotely reboot it. These sorts of things should always have an override option where I can tell it "I don't care if a call gets dropped, do it now" wolrah fucked around with this message at 22:04 on Jan 16, 2018 |
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Jan 16, 2018 22:02
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I don't know why time tracking needs to be so convoluted. I play Dwarf Fortress with no tileset and that doesn't even compare with SAP. It's like they're primarily concerned with edge cases, but they never really got around to telling us how to code normal hours, if it even works at all like the training tells you. This check I ended up somehow less than 80 hours despite clearly telling the loving thing I worked at least 8 hours most days and a few more than that. I even worked a Saturday. I'm also getting an 8% shift differential somehow. It would probably go a long way if they just autopopulated a blank row for normal regular hours and left the weird cases up to the user instead of burying it under tons of stuff with almost no documentation.
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Jan 17, 2018 07:20
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skooma512 posted:I don't know why time tracking needs to be so convoluted. I play Dwarf Fortress with no tileset and that doesn't even compare with SAP. It's like they're primarily concerned with edge cases, but they never really got around to telling us how to code normal hours, if it even works at all like the training tells you. Nothing can be more complicated than Dwarf Fortress. Anything that looks to be is obviously just a pile of trash that pretends to do something.
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Jan 17, 2018 18:12
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I thought DF was hard until I got Crusader Kings II: Incest Simulator.
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Jan 17, 2018 19:01
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Installed a Grandstream UCM6204 PBX and a bunch of GXP2170 phones this week at our corp office. Our first foray into VoIP. Coming from an old Avaya/Lucent key system. Its nice.. dunno why we didn't do this before. It was pretty easy to setup. Much easier than the IPOffice systems we have elsewhere, more capable, and cheaper to boot. Being able to customize just about everything on the phones and then pushing the settings down from the PBX is pretty nifty. The hardest part has been getting everyone used to call parking and parking lots. Everyone was so used to the ancient key system we had. Did have some echo issues with the analog phone lines, but running the Auto Detect sequence on the POTS lines to set the gain, etc.. solved it. Our telecom provider is switching our phone service over to a SIP trunk later next week  They deliver the SIP trunk via a dedicated Ethernet port from our Fiber ONT, I can plug it straight into the PBX without having to go through our router or anything, so that is a plus.
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Jan 17, 2018 19:21
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RFC2324 posted:i love it when people don't realize we can see all the confidential stuff we want, and we have to be trusted by the nature of what we do. It takes a lot of effort and eye rolling to not tell people this when they tell me something about privacy or confidentiality. “I’m a domain admin. Even if you try to lock me out I can get around it.” The flip side of that is that I just get sent all sorts of confidential information because I’m in IT. I’ve lost count of how many identities I could have stolen just from emails sent to me containing tax returns or background check forms or something.
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Jan 17, 2018 19:33
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SIP delivered via a dedicated interface/VLAN from your ISP on a subnet that isn't accessible from the Internet is the tits, and how it should be done everywhere. gently caress dealing with NAT, QoS, and security yourself.
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Jan 17, 2018 19:41
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Thanks Ants posted:SIP delivered via a dedicated interface/VLAN from your ISP on a subnet that isn't accessible from the Internet is the tits, and how it should be done everywhere. gently caress dealing with NAT, QoS, and security yourself. Yep, that's exactly how they do it. Their standard ONT has 4 ports on it, and they deliver every service off a different port. Our phones are also on a completely physically separate network and switch infrastructure. So again I don't have to worry about VLANs/QoS on that side of things either.
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Jan 17, 2018 19:44
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skooma512 posted:I don't know why time tracking needs to be so convoluted. I used to have to fill in a timesheet for a giant corporation and I had to mark myself as having worked a few weekends. This timesheet had a text box for each day, and you marked "1" to say you'd worked 1 day that day. (no you couldn't say 0.5, if you wanted to mark a half day you'd put a 1 in the "half days" row and a 0 in the "days" row) No problem, right? Surely someone has worked a weekend before via this system used by thousands? Well you can't record weekends. The boxes are there, but marked as 0 and greyed out. I spoke to them and they said filling in the weekends isn't supported. The official way of reporting a weekend is to say you worked 2 days on Monday and 2 days on Friday. So I fill it in and it goes red, yelling at me that I'm an idiot because you can't work 2 days in a day. (why are these not checkboxes?) Well it turns out the validation is client-side only, so you can submit it anyway and hope your client contact is in the loop enough to approve the abomination they get emailed. Edit: oh and I had to keep an old copy of Firefox around because it was that or IE7. Jaded Burnout fucked around with this message at 20:00 on Jan 17, 2018 |
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Jan 17, 2018 19:56
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Ugato posted:It takes a lot of effort and eye rolling to not tell people this when they tell me something about privacy or confidentiality. Hah. I've had the opposite experience, where people are practically leaping at my begging for me to steal their identities. The amount of passwords I've been given or had written down on post-it notes is ridiculous, and given the field it's gotten to the point where I've started saying that I can't know their password as a matter of professional ethics. Which actually does tend to get people to stop telling me their passwords, at the very least. The Iron Rose fucked around with this message at 20:01 on Jan 17, 2018 |
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Jan 17, 2018 19:59
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Cat Army
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stevewm posted:The hardest part has been getting everyone used to call parking and parking lots. Everyone was so used to the ancient key system we had. We just switched over as well, and I'm sort of the de facto local IT for a lot of things since I fart around where they wouldn't like me doing so, and thus have half a clue. Two weeks in and we're pretty used to it though. In fact, we switched from an Avaya Partner 18D system to Allworx 9212L. The best part to me is the absolute loss of overhead paging since it's a third-party plugin. Dial 402 like the sysop manual says and you get nothing. It's mighty inconvenient. The other part is the total lack of ability to see who's already on a line. That MAY be possible based on the manual, but that requires our phone guy to get off his rear end. At least the sound quality is better. 
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Jan 17, 2018 20:07
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Who the gently caress emails somebody at 7pm and thinks that trying to arrange something for 8am the next day is going to happen? Like what is their work environment like where they can arrange out-of-hours work to take place after everybody has finished for the day?
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Jan 17, 2018 20:14
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D34THROW posted:We just switched over as well, and I'm sort of the de facto local IT for a lot of things since I fart around where they wouldn't like me doing so, and thus have half a clue. Two weeks in and we're pretty used to it though. Wassup Partner buddy? Our old system was a Partner ACS as well.. The power supply units in it where starting to fail, so it was having trouble delivering full power to all the phones. Given that it was also 15 years old, we decided it was time to put it out to pasture. We also lost overhead paging, but there are products out there to fix that. Looking right now at a Cyberdata SIP paging adapter. It is basically a box that acts as a standard SIP phone, but it auto answers any call to it and presents the audio as a plain analog output to feed into an existing paging amp. So staff will be able to page by just calling the paging adapter extension. We where able to emulate the key system behavior a bit, as the Grandstream UCM lets you setup the parking lots as BLF keys on the phones, so you can look at the phone display and see if any call is sitting in a parking lot slot.
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Jan 17, 2018 20:20
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Honest to God, how is McAfee still in business?
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Jan 17, 2018 21:06
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Aunt Beth posted:Honest to God, how is McAfee still in business? Every big company needs a writeoff?
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Jan 17, 2018 21:10
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Aunt Beth posted:Honest to God, how is McAfee still in business?
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