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loving HPE bugging the piss out of me for a $250 part that I RMA'ed We are contacting you in regards to outstanding equipment return. Our records indicate that you have the following defective inventory that needs to be returned. CASE ID PART NUMBER PART DESCRIPTION RMA NUMBER DATE SHIPPED STATUS xxxxxxx JW813-61001 Aruba IAP-315 (US) Instant 2x/4x 11ac AP Overdue We would greatly appreciate your help in recovering this equipment. Guess what fuckers you sent me a UPS Ground return label. It'll get there in a couple days. It's in the system as shipped. You have the tracking # look it up yourself. SELECT * FROM RMA WHERE SHIPPED.DATE < TODAY Maybe turn that back a couple days.
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Oct 6, 2020 16:49
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you ever have one of those days where looking at a screen is just agony. The eye strain is just bleh. she says, typing on a screen, but nevertheless
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Oct 6, 2020 17:09
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Cat Army 
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You mean you don't dictate your posts to an assistant?
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Oct 6, 2020 17:13
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angry armadillo posted:There is a new manager in town who is asking for stuff, then double escalating up the line way before we get near SLA breach and not telling me that these requests are urgent, or that she has infact decided to escalate anything which is quite a surprise when they come back my way. Do you guys have a thing where you have to justify escalations? I mean I know where I'm at a P1 escalation initiates a meeting and a justification for calling one. No valid reason = getting a Talkin' To™
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Oct 6, 2020 17:16
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Thanks Ants posted:You mean you don't dictate your posts to an assistant? I just use my new software, Enrique Dictate.
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Oct 6, 2020 17:18
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The Iron Rose posted:you ever have one of those days where looking at a screen is just agony. The eye strain is just bleh. f.lux, crank the color temperature all the way down.
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Oct 6, 2020 17:31
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Thanks Ants posted:You mean you don't dictate your posts to an assistant? I got a ticket the other week that someone's "hands were sore from typing and they wanted to use speech to text"
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Oct 6, 2020 18:25
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these password rules
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Oct 6, 2020 18:27
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The Fool posted:these password rules Password cannot contain the words 'select', 'sleep', 'where', 'delete', 'drop', .....
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Oct 6, 2020 18:39
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Biowarfare posted:Password cannot contain the words 'select', 'sleep', 'where', 'delete', 'drop', ..... Every time I see password requirements like the above I feel like they're broadcasting extremely useful hints on how to break into whatever system they're running by inferring how it works
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Oct 6, 2020 18:42
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The Fool posted:these password rules I am glad NIST has changed their mind on this and I can't wait to totally move any of this poo poo still left in my org.
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Oct 6, 2020 18:45
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Internet Explorer posted:Marketing folks gotta earn their keep somehow, I guess. Also the editions don't map to the current tiers, so if we want to keep the unlimited storage and the Vault features that we currently use with G Suite Business @ £8.28 per month we need to move to Google Workspace Business Plus @ £13.80 per month. I think this might be what gets us onto Office 365, as we're already subscribing to it for the desktop apps.
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Oct 6, 2020 21:48
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Proteus Jones posted:Do you guys have a thing where you have to justify escalations? I mean I know where I'm at a P1 escalation initiates a meeting and a justification for calling one. No valid reason = getting a Talkin' To™ No... we are not that big of an IT department. I think this woman has just has no shame in terms of just asking someone else when she gets told no. I've escalated her shenanigans to my boss, weve tied her up in process so she can see what she needs to do to get what she wants... yet she came to me yesterday asking me to just jump ahead hoping I'd just be more helpful I said that's a change of plan, justify please and she said she has so get on with it (paraphrasing...) She was referring to a doc we asked her to write explaining why she wanted some particular software instead of using part of the o365 suite we pay for, given that according to us, o365 would do the job just fine The problem with the doc is her admin did the evaluation, found out we were correct, this woman told her to fiddle the evaluation so she can get her software in and we challenged it She is then saying this doc explains why she needs this software ahead of all the governance process/approvals/etc when it does nothing of the sort and is fundamentally flawed Actually, when I write it all out, it's quite clear the woman is mental and I dont really need to worry that I'm not delivering her somewhat aspirational requests...
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Oct 6, 2020 23:04
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Thanks Ants posted:Not to be outdone by Microsoft renaming all of their Office 365 offerings a few months back, behold they're bundling more tightly so that if the US tries to break up alphabet/google it's going to be harder.
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Oct 7, 2020 06:26
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angry armadillo posted:Actually, when I write it all out, it's quite clear the woman is mental and I dont really need to worry that I'm not delivering her somewhat aspirational requests... I used to write angry emails with no one in the TO/CC/BCC lines just to vent, then delete them. It worked wonders.
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Oct 7, 2020 13:50
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kensei posted:I used to write angry emails with no one in the TO/CC/BCC lines just to vent, then delete them. It worked wonders. Semi-related, a mentor/manager gave me some great advice almost 20 years ago. If you're dealing with an idiot or some other kind of emotional-charged situation, write the email and save it in drafts. Then come back 2 hours later and read it. At that point clean it up so it still gets your point across without being passive-aggressively (or aggressive-aggressively) insulting.
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Oct 7, 2020 13:57
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Thanks Ants posted:Also the editions don't map to the current tiers, so if we want to keep the unlimited storage and the Vault features that we currently use with G Suite Business @ £8.28 per month we need to move to Google Workspace Business Plus @ £13.80 per month. I think this might be what gets us onto Office 365, as we're already subscribing to it for the desktop apps. We're going the other way with Google Suite or whatever. Global IT is trialing a "delete Office, just use gDocs" program with an eye to taking MS Office off the standard image in a few years. I've been looking forward to this for a long time; the only hangup is needing a network connection. Proteus Jones posted:If you're dealing with an idiot or some other kind of emotional-charged situation, write the email and save it in drafts. Then come back 2 hours later and read it. At that point clean it up so it still gets your point across without being passive-aggressively (or aggressive-aggressively) insulting. Related tip: for important emails, don't even add the addressees until you are completely done with the email, have proofed it, and held on to it for a while. There's nothing like accidentally hitting send on half an email with VIPs in the To: line to ruin your day and undercut whatever point you were trying to make.
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Oct 7, 2020 14:45
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mllaneza posted:We're going the other way with Google Suite or whatever. Global IT is trialing a "delete Office, just use gDocs" program with an eye to taking MS Office off the standard image in a few years. I've been looking forward to this for a long time; the only hangup is needing a network connection. We did this years ago... but instead went with OpenOffice and then later switched to LibreOffice when it was clear that fork was advancing at a faster pace. I'm still trying to get people to use Google Docs... but its slow going. We did transition completely into Gmail though, so getting rid of Outlook and local mail clients in general was pretty nice.
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Oct 7, 2020 15:05
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The Iron Rose posted:Whatever metrics you use, make sure you’re at the very top. Unless you are also at the very top of the salary range. Then all bets are off.
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Oct 7, 2020 15:26
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Proteus Jones posted:Semi-related, a mentor/manager gave me some great advice almost 20 years ago. My manager gave me some great advise, "Go after problems, not people." It's really easy to be mad at a person loving poo poo up, but going after them directly makes you look petty and burns a lot of unnecessary political capital. Go after the problem they're causing and what needs to be done to solve it. That way you hold the moral high ground, portray an aura of power to problem-solve, and other people in the email chain are able to generate their own judgements and decisions on this person, costing you nothing in whatever decisions they ultimately make about them.
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Oct 7, 2020 15:55
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Boss tries to do technical stuff Boss breaks server Boss asks me to fix server Me try to explain to support guy what happened Support guy asks wtf Me try to explain I didn't do it (he changed some XML file by hand and broke citrix)
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Oct 8, 2020 13:16
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You know you make good software when the only way you can change the admin password is to re-install the program.
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Oct 8, 2020 13:22
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If I ever murder anybody, it's going to be the people on conference calls who don't mute after being repeatedly reminded to. Look, it's a huge conference call with dozens of clients; just you not muting is disturbing literally hundreds of people. Knock it the gently caress off. One person called someone else up, waited for the rings to finish, then when they picked up (with their normal greeting) said "oh, hi, Karen, we're on a conference call with [software vendor] and just wanted to dial you in." This was after being advised that they weren't muted. It's probably lucky I can't choke people through a WebEx.
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Oct 8, 2020 22:13
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Thanatosian posted:If I ever murder anybody, it's going to be the people on conference calls who don't mute after being repeatedly reminded to. Look, it's a huge conference call with dozens of clients; just you not muting is disturbing literally hundreds of people. Knock it the gently caress off. One of the greatest joys in my life was during a technical presentation to a client, I muted one of the sales people with GoToMeeting. Jut put him on mute five minutes in, and left him there.
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Oct 8, 2020 22:19
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Muting other people is the best thing. No. Punching people is even better, but muting them doesn’t break any laws.
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Oct 9, 2020 06:30
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I really appreciate that teams lets you mute other people.
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Oct 9, 2020 13:27
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kensei posted:I used to write angry emails with no one in the TO/CC/BCC lines just to vent, then delete them. It worked wonders. I just post my crap here, sorry  In the end, I did email her, it seems to be positive for me to just check in between weekly catch up calls and say "deliverables xyz were due on 9th Oct, they have all been delivered" It seems to stop her going to more senior people and asking what's going on, only to have my boss say "check the action tracker, this is where we agreed to record all actions and progress" - awkward! However, when I was delivering this weeks stuff, out in her teams office working with her guys - she came in to say "we really need that shadow IT I asked for, can we have it now" "you can either wait for the project process to justify it, or you can write a document to my boss justifying the urgency and why this project will fail if it's not done now" 'I've done that' So in my update email I also pointed out her justification doc was a flawed justification that said Shadow is better than Recommendation, we responded with why that document was full of misinformation and I highlighted that I also needed a rationale as to why we need to purchase Shadow software before this all goes through governance as that has not been covered at all. She tactically removed all the cc people and said she will call me today. I was half expecting a call to say "I'm a boss just do it" but I have had nothing, there is a 10% chance she has realised and a 90% chance she has escalated my query to someone saying we aren't delivering again. I actually don't mind at this point, my boss has laid out some pretty good tracks to demonstrate we have delivered everything we said we would and we have helped her through the correct processes to the best of our ability by holding regular update meetings etc.
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Oct 9, 2020 13:41
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devmd01 posted:I really appreciate that teams lets you mute other people. Also userside mute won't even be shown so it's the best passive-aggressive way to ignore someone without making a fuss
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Oct 9, 2020 13:55
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SlowBloke posted:Also userside mute won't even be shown so it's the best passive-aggressive way to ignore someone without making a fuss I'm brand new to a department and team, and I muted someone yesterday on a Teams call. I was a little curious if it would show that I muted them but ultimately I don't care. Double check that you're muted while on a conference call, poo poo isn't hard.
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Oct 9, 2020 14:54
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Thanatosian posted:If I ever murder anybody, it's going to be the people on conference calls who don't mute after being repeatedly reminded to. Look, it's a huge conference call with dozens of clients; just you not muting is disturbing literally hundreds of people. Knock it the gently caress off. Agrikk posted:Muting other people is the best thing. The greatest invention of our time will be FTP, Fist Through Phone, although, perhaps now it will need to be FTC.
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Oct 9, 2020 17:13
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Google Meet lets you mute other people. It does say who did it though.
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Oct 9, 2020 18:05
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MF_James posted:The greatest invention of our time will be FTP, Fist Through Phone, although, perhaps now it will need to be FTC. Actually it's GTP 
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Oct 9, 2020 19:23
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mllaneza posted:Google Meet lets you mute other people. It does say who did it though. WebEx allows hosts to do this as well, and 40.10 adds the ability to mute on entry and PREVENT PEOPLE FROM UNMUTING. Glorious.
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Oct 9, 2020 19:31
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scrolling through an email from a third party support rep and uh this was in their signature  quote:Because all Americans need to stand up and be counted: I am neither a Republican nor a Democrat. I have watched both parties implement policies that benefit the 1% by hollowing out the middle class. I am, however, a repentant former white supremacist.
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Oct 9, 2020 19:38
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Polio Vax Scene posted:scrolling through an email from a third party support rep and uh this was in their signature I mean, it's good to confess and to be contrite? 
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Oct 9, 2020 19:44
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Schadenboner posted:I mean, it's good to confess and to be contrite? Now I am wondering about all those people who don't specifically state that they aren't white supremacists in their sigs.
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Oct 9, 2020 20:32
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Moo the cow posted:Now I am wondering about all those people who don't specifically state that they aren't white supremacists in their sigs. I don't include it in mine to keep the length down, I like to save trees when people print out my emails
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Oct 9, 2020 20:38
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Moo the cow posted:Now I am wondering about all those people who don't specifically state that they aren't white supremacists in their sigs. https://twitter.com/shutupmikeginn/status/403359911481839617
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Oct 9, 2020 21:02
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taqueso posted:I don't include it in mine to keep the length down, I like to save trees when people print out my emails Same except I leave it out because there's already too much black on the white paper.
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Oct 9, 2020 21:31
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it's better than being an unrepentant current white supremacist at least. more than enough of those around these days
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Oct 9, 2020 23:01
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