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We deal with PCI but either we're ignoring the rules or they don't all apply? E.g., we have several locations that are still using Windows 2000. The POS software itself runs on Windows 7 embedded and the servers are all win 2008, but several PCs are win2k. We did a POS upgrade recently and apparently the POS management software can't be installed on win2k (or 64-bit Win7 but that's not related to this) so they're remoting into the server. But if it's already installed, then it works fine  So all of our Windows xp machines are fine, since they already have the POS stuff installed. Seems like a dumb loophole.
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Mar 25, 2014 18:34
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evol262 posted:The rules are basically "patch your systems within 30 days of critical vulns, make sure that people can't assemble valid transactions outside of a controlled network (and even that should be tokenized), run firewalls, antivirus is mandatory, no shared accounts, only use approved programs for payment authorization". None of the actual POS software is installed on Windows 2000. I don't know what's going to happen once XP goes EOL, unless we're going to be setting up a bunch more instances of Dameware (or they're finally going to approve new machines but that seems unlikely)
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Mar 25, 2014 19:02
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Does everyone just use one signature? I have like 3 or 4 different ones I use, depending on who I'm emailing. Like why do I want/need to send an email to my supervisor that has my name/title/who I work for/the address/my phone number. Clearly he knows all of that! It doesn't bother me when other people do it, I just wonder why they don't change it. It's the default, I get that too, but still. There's a "signature" button in outlook right there! As far as I know there isn't a "policy" on signatures here, but everyone has one. My default signature for internal emails is just my name/position/phone number (since it's a help desk. they can call if they don't want to keep emailing and this way they don't need to look up the number!) Maybe I'm the weird one, I don't know.
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Mar 29, 2014 17:03
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meanieface posted:I appreciate the full contact info because when I get forwarded a long drawn-out discussion between various LOB folks and the ~customer~, I want to do as little research as possible to track down someone in the email chain who knows what is actually happening and what the customer needs. Playing telephone is a waste of time, and this super-helpful system that lets you update your own outlook contact info guarantees that the reliability of that info is a crapshoot. Most of the emails I send have no possibility of getting forwarded outside of the company (and if they do get forwarded, whoever they're going to is not calling/emailing me about the issue). In almost all cases I use the name/title/phone number one instead of the full signature. If I'm emailing someone outside the company I use the full signature. It just seems like a waste for every email (that has no chance of being forwarded to someone who doesn't know who the person is) that some people send has everything. Yes, I know where you work! In fact, it's 20 feet away from me. I totally get why you'd do it on some emails. It just seems odd to do it for all of them. It's in no way a big deal, though. Ynglaur posted:Why are you copy/pasting? I can't think of an email client that doesn't have auto-signature. Lotus Notes doesn't, perhaps? Was this for me? I use Outlook's signature thing to pick between 4 sigs (with the one I use 95% of the time set as the default). I probably could just have two though.
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Mar 29, 2014 19:14
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Everyone here was in a lovely mood yesterday. Not sure why, they all got to leave early! Maybe they just hate Easter.
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Apr 19, 2014 15:10
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poo poo pissing me off: people bypassing the help desk and going up the ladder. And it works because nobody up the line says "call the helpdesk leave me alone" they say "sure we'll fix it". The other day we got forwarded an email that was sent to a manager. It said "help! i can't print!" (and that was it, obviously, who needs even basic details). Anyway there's not really much I can do about it but it's bullshit.
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Apr 24, 2014 02:03
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Kronos was upgraded today, it uses java 7u51! Which is nearly current! But doesn't work in IE6 poo poo pissing me off: the PCs we have that are still running Windows 2000 
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May 15, 2014 02:04
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So is the idea of a cheap T-mobile "work phone" just that you can turn it off? Reimbursing $50 means they only get to call you at certain hours? I'm just missing the point (not saying there isn't one). I already have a cell phone. If the company I work for then starts paying $50...they expect me to answer 24/7? Where does getting a cheap phone with a separate number make a difference in their expectations? If I have it off, I'm sure the next conversation is "we need you available to answer emails/calls when we email/call you". Is that just the point where you tell them to pound sand?
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Jun 16, 2014 00:27
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Windows update. My laptop will not install Windows updates anymore. Or, it will install them, but after reboot, it will say configuring, and then say failed. Every time. Then it reverts the updates, reboots and works fine. Until the next time I try to shut down. Then it happens all over again. I've tried a few of microsofts fix its and like restarting the service or whatever. I've had nothing but problems with Windows updates on this machine. It didn't update for months at all, checking for updates would fail. Then magically it updated one day a few weeks ago and went to poo poo. Twice it installed a driver that killed audio entirely (it said no devices were installed) and I had to system restore to even get that to work. Now it's just not installing at all. I can do updates one at a time and find the ones not working (which I did last week,, and hid the offenders) but that's not a great solution. It's an inspiron 5530 win7 pro.
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Jul 11, 2014 04:14
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evobatman posted:Put in an SSD if you don't already have one, and reinstall from blank/reimage your computer. Troubleshooting Windows updates that haven't worked for months isn't worth your time. That would be a great idea if this wasn't a work computer  Maybe I can convince them that it's worth it though.less than three posted:Try this: I used that, this FixIt http://support.microsoft.com/kb/971058/en-us and then another FixIt (the Windows Update Troubleshooter). I'm installing the updates now after that last one. I'm pretty sure I've done all three of those before though. Maybe just a re-image is worth it anyway, even if I don't get an SSD. This is bullshit.
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Jul 11, 2014 14:53
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CDW posted:The last time I had Windows update problems, it was two Internet Explorer updates trying to occur at the same time. As horrible as it sounds, try one at a time, or at least half steps. It was happening for updates even one at a time. I just killed windows and reinstalled. Took a while but I don't think there's any update problems anymore. Stupid windows.
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Jul 12, 2014 05:44
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The entitled attitude that some (most) corporate staff have about computers is insane. We sent out a re-purposed laptop to someone who has broken literally three laptops since I started (in November) and they all flipped poo poo about how it was dirty and looked awful. It was used, and it wasn't in great shape, but it is certainly usable. Maybe if this lady didn't drop kick her computers down 12 flights of stairs once a week she would be trusted with new equipment. Fool me once, shame on you...fool me three times and...seriously I'm only going to let you fool me a few more times. The last laptop she sent back had dents all over it, a broken screen, pieces of the case missing and the card reader completely gone, like it was ripped out. But we're the bad guys. Sigh.
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Jul 18, 2014 07:54
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dennyk posted:If it was legal for you to choose to take additional PTO in lieu of overtime pay, then your employer wasn't legally obligated to pay overtime, though. It's illegal to not pay you 1.5x your effective hourly rate for overtime hours if you are FLSA non-exempt, regardless of what other perks you might get for working overtime. (The exception would be if you had to take the time off during the same week to keep you under 40 hours, of course, since in that case you didn't actually work any overtime...) Sadly, most employers aren't generous enough to pay for overtime in any way if they don't have to, though, so exempt employees usually get jack. My previous (non-IT) job had union-negotiated overtime rules: any work over 8 hours in a day, any work over 40 hours in a week, any work on a 6th day. All three were paid at time and a half. That way, no dickery could keep you from getting overtime for working overtime. I think that if you get comp time instead of overtime pay, you should be getting equivalent hours. As in, you work 8 hours of overtime, you should receive 12 hours of comp time, not just 8. That's probably not how it works though, since that seems logical, and employment/labor law rarely is logical.
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Aug 6, 2014 03:19
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skooma512 posted:Managers who think CCing random people is how to get their way. This kinda poo poo pisses me off. Users know my manager (and his manager (and the CIO)) and depending on what they want done, they will include them on help desk emails. Every once in a while they will push back and tell the person to knock the poo poo off, but usually it's just "can you look at this ASAP" from said manager. Rewarding bad behavior just encourages it
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Aug 6, 2014 04:28
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We have a problem with new users getting sprung on us last minute too. Only usually about 20% of the problem is my supervisor (who gets the info and then sits on it) and 60% his supervisor that's the issue. He'll hang on to the info for weeks and then drop it on us on Friday when it absolutely must be done by Monday. Then there is also the HR recruiter that fills out the build sheets with "set up like User X" instead of actually filling it out. And also the fact that he's filling it out at all instead of the "requesting manager", who basically is (supposed to be) the new hire's boss and not the HR dude. There's policies, but nobody follows them. Of course, that doesn't stop the "WHY ISN'T THIS DONE YOU HAD WEEKS" conversation
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Aug 29, 2014 23:09
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Are computers randomly leaving the domain they're joined to a thing? We have 650 or so POS terminals and apparently at any given time some of them will just decide they're no longer on the domain. Is there a way to avoid it?
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Sep 3, 2014 16:52
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Sickening posted:When I see this stuff happening its usually because someone is cloning machines. Is that happening when you are building new machines? Well when the terminals fail (which is like every day because they're loving terrible) and the hard drives get replaced, it's using the same image. It's not something that we've really ever monitored to notice as it's happening, it's just something that eventually we notice.
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Sep 3, 2014 16:57
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Sickening posted:Is the "image" of a fully cloned windows system? If so, thats probably your issue. Yeah, it has a generic name, so it gets renamed and joined to the domain.
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Sep 3, 2014 17:03
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skipdogg posted:I'm not sure if there is anything that pisses me off more at work than the 'I'm not getting what I want fast enough, so I'm going to CC your boss' email. A lot of people here do that anyway (not waiting for the "not fast enough" part). It's kinda random whether it will 1) do nothing, 2) result in "hey myron cope, can you take care of this right away!?" or 3) get them yelled at for including them in something they don't need to be included in. My two levels up boss is good at 3. My direct boss is good at 2. Although my favorite is, instead of "can you do this", it's "why isn't this done yet?"
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Sep 8, 2014 22:30
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Last week, I got sent an email from my manager (different from my supervisor) asking me to help a user--she's the only one trained to do her job and apparently that sucks from a "vacation" and "sick time" (and probably for the company, from a "what happens if she gets hit by a bus") point-of-view. It was forwarded from the CIO (who got an email from a VP) who basically said "do this, I'm cool with whatever needs done" in his email. So I went and asked her what she needed and transferred a couple of links and files and whatnot. She was saying the only software that was really needed was Acrobat. So I went back to manager and told him she needs Acrobat. He said something like "man, I was hoping it wasn't that, it's part of Creative Cloud, that's expensive..." I asked at that point something like "Oh is it? I know photoshop and stuff are that way, but Acrobat too?" So anyway he says he has to get approval and order a license. They approve, he orders it, I was off from saturday until today. I got an email saying the licenses are in, they sent the user the download instructions, I can finish the install when I get a chance. So I go to install it and I don't have a key and I don't know if she needs to login to creative cloud or what. The CC installer is already on her computer and it says she installed Photoshop and Illustrator 59 days ago. So I email manager asking if there's a key or how to actually do it, then I say she already has PS/Illustrator. He emails back with "I bought a license for Adobe Design. You didn't mention anything about Acrobat" and in the next email says "well that was $500 wasted" I'm not in trouble (at least nothing mentioned?), that was just an offhand remark by him (although my wife is worried after I told her the story). My supervisor and wife both said "well do you have the email you sent him" and no, I don't, because I did it in person. Lesson learned there at least, either do it all by email or at least send a followup/confirmation email just for rear end-covering purposes. And (totally unrelated to the above) I just saw a "help desk specialist" job posted on linkedin for the company I work for. I'm not sure if it's a different position from the one I have (it sounds like a "level 2" type job), but the salary listed is the same lovely salary I get as regular help desk. I don't think we're expanding and unless someone's getting fired or otherwise leaving (there's only 5 of us...) it's a new position. I'm going to see if someone can tell me about it tomorrow though. I'd do it if it gets me off the phones more of the time. The phones are hell.
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Sep 18, 2014 02:51
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EoRaptor posted:That claim doesn't jive with Adobe pricing at all. Creative Cloud licenses are infinitely transferable, so it could be moved to someone else with about 3 mouse clicks. They are also billed monthly, and can be cancelled at any time, even if you signed up for the annual plan, so the only cost is the months billed and the backdated price difference between the annual and monthly rate. He's pulling numbers out of his rear end or your reseller is ripping you off. That is interesting, I didn't know it was monthly. I figured we could let someone else use it if needed--although not a lot of people use Design stuff where I work. I think it's in the low single digits--so it wouldn't necessarily be totally "wasted", although that's certainly not an ideal solution.
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Sep 19, 2014 02:43
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The lack of communication is starting to really get to me at my job. They roll poo poo out to users and expect us to support it--which is fine, since that is the job--but they don't tell us it's even happening, let alone show us how it works. For example, this week it's Sharepoint. We've sort of known it's coming for a while (when we ask stuff, the usual response is "well when we have Sharepoint, it will work this way...") but now it's rolled out to some people, so they're calling with questions/issues about it. The help desk 1) doesn't have access to sharepoint--there's a help desk site, but I have 0 access to it right now and 2) wasn't even told, even with a brief "hey btw this is happening", until the first user issue came up. We have users that use Kronos. Every once in a while, a new version is rolled out or tested at certain sites. Never mention it to us at all. Then we look like morons when we get calls and respond with "uhhh I've never seen this before" Is it so hard to just mention it? Maybe give us like 10 minutes of training? I get that you may be busy, but it works out in your favor in the end, I promise! I need a new job. This one isn't even so bad, but the pay is absolute garbage.
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Sep 20, 2014 02:22
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Thanks Ants posted:I lose messages in Outlook's conversation view all the time, for some reason hitting the right arrow key reveals more messages than the triangle thing does. I haven't noticed any problems with 2013's conversation view. Or maybe I've been missing stuff all the time and not noticing??? I have noticed sometimes my rules don't seem to work until I run them manually. But that's a different issue. nitrogen posted:You can go the other extreme, too. My sister got her cellphone when she was in college in Maryland. She lives and works in NYC and still has that exact same cellphone number. I don't see a problem with this. I got a number in Michigan and moved (back) to PA. The only problem I run into is the Michigan area code is 734 and the PA one here is 724. If I don't really stress it's a 734 number, I'm worried people are going to just think 724 by default. I think this happened at least once.
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Sep 23, 2014 00:48
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One of our locations has a printer with a fuser error. It is out of warranty. We need to obtain approval to spend money like that ( to bill $500). So I sent the email asking for approval. The reply came back: "I am surprised I am being asked, as they can not function without one." and then it was approved under that. What a lovely way to respond to a question.
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Oct 5, 2014 15:31
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RadicalR posted:Perhaps he's actually surprised that he's being asked when it's something that could be charged to a card. No it's been our procedure forever. It's a store location, the district manager needs to approve all of this stuff. If we just billed without getting approval they'd freak.
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Oct 5, 2014 16:23
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poo poo pissing me off: DisplayLink drivers + Windows 8.1 We have a user who has this Docking station: http://accessories.ap.dell.com/sna/productdetail.aspx?c=au&l=en&s=dhs&cs=audhs1&sku=452-11646 He has a Dell laptop that connects to it fine. He got a Lenovo (yoga) ultrabook a while back and doesn't use it because when he plugs in the dock, the monitor doesn't work. So it's a driver thing, since the Yoga doesn't have the drivers. So I take it, go to Dell's website to look for the drivers, they have some old version of the driver that isn't compatible with 8.1. But it really just points to the DisplayLink website, so I go there and find a driver that is 8.1 compatible. Go to install it, UAC window pops up, then the installer pops up for like a third of a second and disappears. I try it in compatibility mode, try getting an earlier (still 8.1 compatible) version, nothing. DisplayLink's site has a debug tool, cool, I'll see what that tells me about why the installer is failing. Go to download the software: blocked by Barracuda as a virus. The best part in all of this? The user is the HR VP. My supervisor, who asked me to go up and take a look at it originally, tells me "oh yeah I had the same problems before with <another important user>, I looked like an idiot [for not being able to fix it]. Eventually just told her it wouldn't work." Great.
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Oct 24, 2014 03:20
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Is there a slightly less terrible way to manage printers? A print server? We literally install every printer driver on every machine we set up and then anytime someone wants to print to another printer. There has to be even a somewhat less ridiculous way
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Nov 19, 2014 03:42
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incoherent posted:print server and group policies? Location aware printing? Oh I should also mention I am helpdesk and have no authority to do this so I'd have to rely on 1) getting something approved and 2) our lazy sysadmins wanting to set something up
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Nov 19, 2014 03:59
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I have to work tomorrow night and Friday night, 11p-7a. I don't necessarily have a problem with overnight, just the whole idea is pretty dumb. We're a chain of discount stores. There are no black friday sales. There are no sales of basically any kind. There was minimal advertising that they're even loving open 24 hours. Not only 24 hours but they open tomorrow at 11am. We don't have families or anything. Nobody who makes the decision to have the store open like this has to actually do anything with it. They get to sit at home.
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Nov 27, 2014 04:29
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We had a location that asked for toner the other day. We sent it to them using our distribution trucks. The next day, they said they didn't get any toner and they need it really bad. Their district manager emailed and said they need toner so bad, put some on the next truck. We did. Sometimes it takes one day for something to arrive on these trucks. Sometimes it takes 3. We don't control them. When we miss getting something on a truck one day, it has to wait until the next truck (which isn't always the next day). Today, two days after their original request, they haven't received toner yet. They opened 4 tickets. They called three times. They called my cell phone. They sent numerous emails. We sent another toner FedEx. I'm betting tomorrow they get three toner cartridges because they're dumb impatient assholes. I understand they need toner, but the real problem is their impatience and the "I.T. ISN'T HELPING US WE'VE CALLED SO MANY TIMES" bullshit. Also gently caress printers. (sometimes, toner does get stolen off of these trucks. They go to multiple stores in one day, and if an earlier store on the route sees it on the truck they'll just loving take it because why not. They're animals)
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Dec 5, 2014 03:52
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We had a Christmas party where they gave us some pizza and two drink tickets (they rented out a restaurant) and gave away some door prizes (far fewer than last year, times are tough (despite not actually being tough)). They started handing out extra drink tickets though so that was cool--though if that was the plan why not just make it an open bar? I also got a $50 gift card to... The place I work (it's retail). Still better than nothing I suppose.
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Dec 13, 2014 16:44
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psydude posted:"For password reset requests, please log in to the helpdesk application." Your direct extension?
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Dec 22, 2014 14:04
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psydude posted:Which is why I provided a detailed walkthrough of the steps I'd already taken when I first submitted the ticket. I'm not saying it's right, but I basically assume all users are lying to me. "yeah, I've rebooted three times before calling and it didn't help" *checks uptime, at 15 days*
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Jan 20, 2015 17:48
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Today I learned that my company may not support EMV, at least not by October, because... They're not too worried about it, I guess. According to what I heard, they (we) would only be liable for charge backs and they don't get too many charebacks. That's not my understanding of how it will work, but I wasn't going to argue (and maybe I'm wrong). Also apparently this year they're tokenizing payments, so that sounds like fun. I'm sure it won't have any problems, especially the part where three different vendors have to work together. (if/when it works it sounds cool though)
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Jan 22, 2015 05:09
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poo poo pissing me off: our sysadmins. They sit around all day talking about dicks and dildos and being gay (which is just hilarious to them) and do nothing. Every request we have (we being help desk) gets a million questions and/or reasons why they can't or won't help. For instance, our network was very slow today and everyone was calling us about it, so I went to talk about it with them and nobody gave a poo poo. Usually it's because of Kaspersky doing something (updating usually) and all of our stores connect to us over terrible mpls so everything slows to a crawl. They're just talking about dicks though so they can't be bothered to fix it. Like maybe schedule kaspersky to update overnight? I guess I'm not sysadmin material with dumb ideas like that though Or a phone wasn't working today so I asked them to maybe look at it (it's a newly constructed room, the port wasn't working). Instead I got 20 questions and I had to go back and do their job because they didn't want to. E: and I'm sure they think the help desk is useless too. It's good to be adversarial with coworkers Aunt Beth posted:"When we work on installing the new MainFrame this WeekEnd, let's figure out what to do for lunch... We could order from SubWay or AppleBee's." We had someone come to the help desk yesterday talking about her access to "shared point". It's not the same thing but I laughed
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Jan 24, 2015 01:52
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ConfusedUs posted:We shouldn't have to explain grade-school math to people. How's this for math: I just want it to work and not cost any money!!! Storage is basically free now, right?
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Feb 5, 2015 02:55
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So you tell him, he fixes it, he doesn't tell you (or release the fix), then on the down low has you report the problem to his manager so he looks like a goddamn wizard? That's pretty good.
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Mar 4, 2015 23:10
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So maybe I'm nuts but a coworker of mine starts every email to a group with "All," and it's driving me crazy. Even for the informal ones he does it. It doesn't even make sense for me to be mad about it but it's annoying me.
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Mar 7, 2015 18:27
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Che Delilas posted:Was about to post this, except that's how my old boss who was universally hated would start everything. The "team" thing started to really get on my and my co-worker's nerves, because NOTHING that boss did had anything to do with a team, and everything to do with his own personal empire-building (he actually said that he was "here to build an empire" in my hearing, once). Hard to address people as "team" and be taken seriously with that kind of outlook. I find those fairly annoying too, but that's more with me not buying in to the corporate bullshit. Don't try to act like we're a team, jerk. 
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Mar 8, 2015 00:46
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Che Delilas posted:See, I don't find those types of terms inherently annoying - in theory we really should be a team, working together to accomplish goals. It's just that they're incredibly disingenuous when they come from a guy whose primary leadership tactics are intimidation and bullying, and who treats the people he manages like they're soldiers and he's the drill sergeant, for example. Yeah I actually agree (despite calling it bullshit above) but a "team" implies we work together. Any time I see it used it's in the context of "you have to do this thing for me right now why isn't it done yet THIS IS AFFECTING PRODUCTION" That one doesn't bother me as much as the "all," is, but I do occasionally get annoyed by it a little.
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Mar 8, 2015 02:56
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