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With the current climate towards higher education I kind of wonder if a degree is going to stay relevant. As a younger generation moves into management and hiring roles I would not be apprised if they started caring less about degrees. You already see that with younger startups.
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Aug 17, 2014 22:15
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evol262 posted:This is the opposite of the industry trend. I made a lovely quick phone post so let me expand, a lot of the backlash is because degrees have gone from being a good to have to a must-have with not a lot to actually show for them. This thread can't seem to even agree on what hiring someone with a degree gives you. We have too many people in IT with a degree that has nothing to do with IT so it isn't technical skills that the degree is giving people. Soft skills? Sure, being in college will help with soft skills. But it should not take someone 4 years to learn how to write well and work in a team. And having pretty much any job should help develop your soft skills, even a guy slinging hamburgers at McDonalds should be picking up how to interact with people and work in a team. I don't disagree that a degree is a good career move, if you are trying to get into an entry level position or move up a degree will probably let you beat out someone who has the same work experience and certs as you. However, I think the reasoning behind it is a lot of bullshit. So my lovely post was me wondering if they'll be a backlash to that trend as a generation that has had to deal with the degree being the ground floor moves into hiring manager/founder/whoever is hiring positions. Also as someone who just hired for an entry level position I did pick the candidate based on the fact that he was getting his degree. He was older, had a really long list of help desk jobs, but the fact that he was still going to school and learning suggested that he'd work in the position. The guys who'd been hired before who had degrees and a long history of experience were complete poo poo because they were in their 40's and decided that learning and effort were beneath them.
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Aug 18, 2014 01:31
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evol262 posted:It actually does a little bit, in the same way as staying at employers for longer than a year early in your career does. It says "I can hack it even when it's lovely because I see you the long-term value in this". I mean, a degree doesn't say " I have job skills " (necessarily), but it does say "I'm able to complete long-term projects" This is true, and I don't really disagree that a degree is a good way to get a foot in the door and is quickly becoming the only way. I'm just pissed at the overall system and wish it was different. If you're trying to get into IT a degree will be a big help, I just feel bad that you need to spend 4 years and a stupid amount of money just to start.
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Aug 18, 2014 03:43
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Bob Morales posted:Wasn't the whole thing of 'high school diploma', and then 'college degree required' just an attempt by the white man to keep darkies out of corporate America? College degree required does seem to help the rich keep rich and the poor stay poor.
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Aug 18, 2014 16:16
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psydude posted:You heard it here, folks. Employers want people with degrees because they're waging class warfare. Nothing that extreme, no one is sitting in their office cackling about all the poor people they are keeping from getting jobs. But it is a lot easier to get a degree if you have money, the price of a degree keeps rising, and it is increasingly becoming the only way to get a for in the door. The price just to get in is getting higher.
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Aug 18, 2014 17:01
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It's Barron Harkonnen but he's wearing a top hat and cane, he's the ring leader.
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Aug 18, 2014 17:53
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psydude posted:YOTJ. Just accepted an offer to become a Sr. Security Engineer. $12k salary increase, $52/mo PPO, 3 weeks of paid vacation each year, and $6250/yr in tuition reimbursement. Congrats, all of those benefits are pretty awesome.
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Aug 19, 2014 01:55
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What sort of info is out there for staffing levels on a helpdesk? I'm currently working on a helpdsk that handles about 300 tickets a day split between phones and emails. We support 10,000 users with about 16,000 devices. I was curious what sort of numbers we should have for staff compared to how many we do have.
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Aug 26, 2014 18:09
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skipdogg posted:I don't think there is a hard and fast rule. For a company of our size we have a relatively small IT department, but over half of our end users are engineers and aren't very needy when it comes to IT help. Yeah, comparatively our users are not IT inclined. Mostly sales guys and service technicians who are very good at security systems but pure poo poo at anything else. We currently have 9 people handling those calls so yeah, it's pretty rough.
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Aug 26, 2014 18:42
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NippleFloss posted:You're so irreplaceable that they can't be bothered to pay you anything like a competitive wage for your position? And because you have a credit card? You don't get it, he's irreplaceable because no one else would let themselves get hosed this hard. He obviously has all the bargaining chips with the company to miserly to pay him a fair wage and there is no way they wouldn't just let him go to save the 5 bucks a week they pay him. edit: Oh, I just realized Zero is in the Boston area. Now I'm scared about who he works for. You should tell us so I know to never work for them. Gumball Gumption fucked around with this message at 16:37 on Sep 3, 2014 |
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Sep 3, 2014 16:34
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Zero VGS posted:When I asked for a raise a year back I asked you guys what the most impressive sounding title was and made them formally change me to it. In the corporate outlook directory I show as "Systems Engineer III" as the tiers don't go up any higher than that. There was no debate that I matched the job description though. 50k is helpdesk money where you are. You're being screwed so hard.
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Sep 3, 2014 17:53
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CLAM DOWN posted:Jesus, how are you guys so nonchalant about this?! How can you handle living/working somewhere that treats you like this, with no basic labour laws?
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Sep 9, 2014 17:05
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right now.
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I regretted it for so long.
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Sep 10, 2014 04:08
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Yeah, the recruiting posts are good poo poo.
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Nov 15, 2014 20:46
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I have been training 2 new HelpDesk hires this month and have never been more motivated to quit. Both are over 50 with years and years of experience. They also seem to have no idea how a ticketing system works, one of them refuses to wear glasses even though it is obvious that he can not see the screen. I have to explain everything at least 4 times. One if them spent his first week making fun of women in IT and threw a fit about how he needs a laptop and Iphone. I keep explaining to my bosses how we need to just restart the intern program we had and staff the HelpDesk from that. Neither wants to because it involves paperwork. e: also we are still on XP. This does not help my mood/suicidal tendencies. Gumball Gumption fucked around with this message at 17:09 on Dec 16, 2014 |
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Dec 16, 2014 17:07
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One of the trainees asked me what Heat was after I asked him to open it. It is the ticketing system that we use. He has been using it for 3 weeks.
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Dec 16, 2014 19:03
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Drunk Orc posted:Suddenly I feel much better about how I'm catching on. You wrote that sentence with no typos and without any help. You will do far better then 2 middle age adults with more experience in the industry then I have been alive.
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Dec 16, 2014 19:22
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It is decent, a lot of it depends on how you set it up and use it. It has a lot of modules and is very flexible in how you set up the workflow. Also don't agree to be a heat admin, the documentation from front range is pure poo poo.
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Dec 16, 2014 20:07
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dogstile posted:To be fair to the guy, i'm pretty sure nobody except the manager and I knows what helpdesk software we use at my place. Everyone just says "the helpdesk". "Open the helpdesk" "put a ticket on the desk" etc etc. We all call it by its name. I have been trying to pound it into his head.
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Dec 17, 2014 01:04
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This inspired me to look at his post history outside of the IT threads. He was really good at thread making GBS threads.
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Jan 2, 2015 21:46
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Alfajor posted:Doctors, amirite? Someday I want to go into the doctor's office, tell him my butt don't work, it ain't been workin for a month, and why can't he just fix it. No you can't look at it, I'm too busy doing butt stuff. I wonder how he'll do.
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Jan 2, 2015 22:30
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So I do all the training for our new Helpdesk techs. The whole training process is a bit haphazard, before this I hadn't done any training and my boss didn't give much direction on what she wanted. At this point though I've got it down, I've onboarded 5 people and they've all worked out well, been good techs, and seemed to quickly get up to speed on things even if there were a few speed bumps. However, the newest guy is still struggling a month in. He has trouble with things like how to read a ticket and see what's going on with it. Anytime I ask him what's confusing him or how I can help he gets super defensive and just replies that no one showed him the system or screens so he doesn't know what to do, this is never true. Anything he's been struggling with is something he's been shown 3 or 4 times now. I have no idea what's the right point to start suggesting to my boss that we might want to look for some one else because this guy can't hack it.
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Jan 8, 2015 16:43
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Tab8715 posted:May you give an example of what's exactly happening? What about the ticket can't he read? How is he super defensive? What screens is he looking at? 2 big examples is anytime someone calls in for a status update you can go back and look at their open ticket and see what tech has it, what group they're in, and there are journals showing how the ticket got moved around. We're using Heat so when you open the ticket up that information is the first thing you see. I've walked through with him multiple times, showed him what the different fields mean, how to navigate through the journals that people added, but when he is on his own he seems to forget all of it. We also deal with Iphones a lot, installing the MDM applications onto them. We have a bunch of iphones here for everyone to use and break, I'd shown him the install process and how it worked a bunch of times. Whenever he runs into one of these calls he asks for help and if you ask what's confused him or if he remembers what we did last time he just replies that no one showed him and he's never seen the screens or done it before.
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Jan 8, 2015 17:15
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Misogynist posted:Congratulations, you have an employee with attention deficit disorder! Yeah, I've been thinking that. It started out with him just being shown things but he said he was a hands on learner, I am too, so we've mostly been doing that. He'll drive and be given the steps or have the process explained while he drives. I've tried to back it all up with written documentation for him and having him take his own notes. He takes a lot of notes but never seems to reference him. At this point, he's been here for a month, he's pretty much on his own unless he's coming to me asking for help and I keep an ear out on him while doing my own work to make sure he's not about to make a horrible can't undo mistake. Imposter syndrome is totally a thing and our environement does suck. There isn't a lot of support and I've tried really hard to make the Helpdesk less lovely to work on and stress to any of the new hires that they are going to feel in over their heads at first, that the guys who have been here for a bit and our senior techs are 100% willing to help them out, and the first few weeks are pretty much blame free. I expect them to make mistakes. The guy is also really nice, he's just a very slow learner and isn't hitting the ground the way I expected him to. He had a pretty extensive resume and I just wasn't expecting him to have this much trouble. Edit: Also you do sound like a kickass manager. Even if it doesn't help out with this guy just thinking about it has me generating some ideas on making things easier for the group. Gumball Gumption fucked around with this message at 17:55 on Jan 8, 2015 |
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Jan 8, 2015 17:53
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Quick question, first time doing a real interview process and salary talk. Is it kosher to ask about salary range before a 2nd interview? I already met with the hiring manager and desktop team. I am now meeting with their CIO.
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Jan 23, 2015 17:52
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I have considered doing the same a bunch of times but it feels super sleezy.
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Jan 23, 2015 19:05
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What info do you use to figure out where your salary is at? I'm changing job markets and I'm also currently underpaid right now. I made the mistake of mentioning my current salary which is low for my current market so I'm trying to get some info so I can argue for a pretty large increase.
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Jan 30, 2015 18:47
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A new job!  I just put 2 weeks notice in today, moving from Central MA to Boston, smaller office, no more phones/helpdesk, A decent raise, and I get to say gently caress off to all the terrible terrible people I work with. (I won't because I like my unburnt bridges but I'm happy to never see them again.)
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Feb 2, 2015 19:58
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Development is more IT experience then a lot of people have when they get their first job. I wouldn't worry about it too much. If you're super worried look into getting an A+ cert.
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Feb 2, 2015 20:21
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I have discussed salary with coworkers though it was always so when reviews came up they knew if they were getting hosed or not.
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May 29, 2015 05:25
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Pascale has changed in 10 years.
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Oct 6, 2016 17:49
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