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freeedr
Feb 21, 2005

Hollow Talk posted:

Yay, I get to post in this thread now. :saddowns:

A series of tickets came in:




I actually get to reply here, in a markedly more polite form that basically still said: "Hi customer, they are probably missing because your test files are broken and because I can't just 'disable' the core integrity checks of this whole ETL-process."


:what:

Well, are you going to do it or what

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nexxai
Jul 17, 2002

quack quack bjork
Fun Shoe

Hollow Talk posted:

Hello,

can you deploy this to production within the next two days?

- Customer

quote:

Hello,

No.

- Hollow Talk

mehall
Aug 27, 2010


A ticket came in.

Customer is following on from a closed case where they had issues running CMS backups.

The email advises "Just some background, this weekend we had our maintenance gays run a backup and they had out of date documentation"

Emphasis mine.

Collateral Damage
Jun 13, 2009

AlexDeGruven posted:

Welcome to "Life With Devs"
The entire reason for DevOps is to force developers to smell their own poo poo.

SamDabbers
May 26, 2003



mehall posted:

A ticket came in.

Customer is following on from a closed case where they had issues running CMS backups.

The email advises "Just some background, this weekend we had our maintenance gays run a backup and they had out of date documentation"

Emphasis mine.

Do they also use eunuchs?

Jaded Burnout
Jul 10, 2004


SamDabbers posted:

Do they also use eunuchs?

They don't have the balls

Relyssa
Jul 29, 2012



SamDabbers posted:

Do they also use eunuchs?

Just have Enrique run your backups for you.

ChubbyThePhat
Dec 22, 2006

Who nico nico needs anyone else
Everyone knows if you want truly reliable backups you scribe the information into stone.

terrenblade
Oct 29, 2012

ChubbyThePhat posted:

Everyone knows if you want truly reliable backups you scribe the information into stone.

The moon.

Canuck-Errant
Oct 28, 2003

MOOD: BURNING - MUSIC: DISCO INFERNO BY THE TRAMMPS
Grimey Drawer
Well, I'm rapidly finding that I hate clerical work, even if it's for the federal government, so uh... Anyone know of any departments in Ottawa hiring in CS classifications? :v:

Jaded Burnout
Jul 10, 2004


Canuck-Errant posted:

Well, I'm rapidly finding that I hate clerical work, even if it's for the federal government, so uh... Anyone know of any departments in Ottawa hiring in CS classifications? :v:

Uh, yes, actually: https://digital.canada.ca/work-with-us/

ChubbyThePhat
Dec 22, 2006

Who nico nico needs anyone else
A new set of tasks has come in. I get to redesign our procurement and storage process so that there can be some actual accountability in the things we order and sign for. I also have been pulled into a VDI project that is being set up for a branch office. In casual conversation I mentioned I've used VMware Horizon before and wouldn't you know it, that's exactly the thing they plan to use.

Being free of MSP hell and actually having the time to schedule these things in is still mildly blowing my mind.

unknown
Nov 16, 2002
Ain't got no stinking title yet!


In case people haven't seen this one for their ticket desks...

MS screwed their OS activation platform in the cloud and has downgraded a significant number (probably a few million) of Win10pro keys to Win10home edition by mistake. Thus causing your OS to become deactivated.

https://answers.microsoft.com/en-us/windows/forum/all/windows-suddenly-deactivated/fe9a4ecf-2e2a-491d-a43e-b010c316d1c4

https://www.theregister.co.uk/2018/11/08/windows_10_activation/

Bonus aftereffects - getting reports of o365 apps (Word/Excel/etc) now failing on the now deactivated machines, because they're attempting to be run on an unlicensed OS.

Repair timeframe is expected to be around 48hours...

Inspector_666
Oct 7, 2003

benny with the good hair

unknown posted:

In case people haven't seen this one for their ticket desks...

MS screwed their OS activation platform in the cloud and has downgraded a significant number (probably a few million) of Win10pro keys to Win10home edition by mistake. Thus causing your OS to become deactivated.

https://answers.microsoft.com/en-us/windows/forum/all/windows-suddenly-deactivated/fe9a4ecf-2e2a-491d-a43e-b010c316d1c4

https://www.theregister.co.uk/2018/11/08/windows_10_activation/

Bonus aftereffects - getting reports of o365 apps (Word/Excel/etc) now failing on the now deactivated machines, because they're attempting to be run on an unlicensed OS.

Repair timeframe is expected to be around 48hours...

I was wondering what the gently caress caused a bunch of computers to deactivate and not take our Win 10 pro key.

Proteus Jones
Feb 28, 2013



unknown posted:

In case people haven't seen this one for their ticket desks...

MS screwed their OS activation platform in the cloud and has downgraded a significant number (probably a few million) of Win10pro keys to Win10home edition by mistake. Thus causing your OS to become deactivated.

https://answers.microsoft.com/en-us/windows/forum/all/windows-suddenly-deactivated/fe9a4ecf-2e2a-491d-a43e-b010c316d1c4

https://www.theregister.co.uk/2018/11/08/windows_10_activation/

Bonus aftereffects - getting reports of o365 apps (Word/Excel/etc) now failing on the now deactivated machines, because they're attempting to be run on an unlicensed OS.

Repair timeframe is expected to be around 48hours...

Azure Cloud is the future everyone!

bitterandtwisted
Sep 4, 2006




unknown posted:

In case people haven't seen this one for their ticket desks...

MS screwed their OS activation platform in the cloud and has downgraded a significant number (probably a few million) of Win10pro keys to Win10home edition by mistake. Thus causing your OS to become deactivated.

https://answers.microsoft.com/en-us/windows/forum/all/windows-suddenly-deactivated/fe9a4ecf-2e2a-491d-a43e-b010c316d1c4

https://www.theregister.co.uk/2018/11/08/windows_10_activation/

Bonus aftereffects - getting reports of o365 apps (Word/Excel/etc) now failing on the now deactivated machines, because they're attempting to be run on an unlicensed OS.

Repair timeframe is expected to be around 48hours...

Thanks, we just got one of those.

GreenNight
Feb 19, 2006
Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Thankfully we still use MAK activations for Windows 10!

ChubbyThePhat
Dec 22, 2006

Who nico nico needs anyone else

unknown posted:

In case people haven't seen this one for their ticket desks...

MS screwed their OS activation platform in the cloud and has downgraded a significant number (probably a few million) of Win10pro keys to Win10home edition by mistake. Thus causing your OS to become deactivated.

https://answers.microsoft.com/en-us/windows/forum/all/windows-suddenly-deactivated/fe9a4ecf-2e2a-491d-a43e-b010c316d1c4

https://www.theregister.co.uk/2018/11/08/windows_10_activation/

Bonus aftereffects - getting reports of o365 apps (Word/Excel/etc) now failing on the now deactivated machines, because they're attempting to be run on an unlicensed OS.

Repair timeframe is expected to be around 48hours...

Oof. I'll send this off to my desk and see if they've come across it yet. Thanks.

Agrikk
Oct 17, 2003

Take care with that! We have not fully ascertained its function, and the ticking is accelerating.

unknown posted:

In case people haven't seen this one for their ticket desks...

MS screwed their OS activation platform in the cloud and has downgraded a significant number (probably a few million) of Win10pro keys to Win10home edition by mistake. Thus causing your OS to become deactivated.

https://answers.microsoft.com/en-us/windows/forum/all/windows-suddenly-deactivated/fe9a4ecf-2e2a-491d-a43e-b010c316d1c4

https://www.theregister.co.uk/2018/11/08/windows_10_activation/

Bonus aftereffects - getting reports of o365 apps (Word/Excel/etc) now failing on the now deactivated machines, because they're attempting to be run on an unlicensed OS.

Repair timeframe is expected to be around 48hours...

https://snltranscripts.jt.org/76/76aphonecompany.phtml

"We Don't Care. We Don't Have To. We're The Phone Company."

nexxai
Jul 17, 2002

quack quack bjork
Fun Shoe
Well it's officially :yotj: time again!

After 6 years of owning my own MSP, and then merging with another MSP, I've decided to take position as a Senior Cloud Analyst with the second largest airline here. The entire hiring process was so simple and smooth, (less than 2 weeks from the initial email asking to schedule an interview to today) and I've been wanting to work for them since I started my IT career almost 20 years ago.

NOTE: For those of you using our FSRM anti-ransomware service (https://fsrm.experiant.ca), I've been told by the owner of the merged company that it will continue to exist and operate so there shouldn't be any interruptions there. It's going to be hard to say goodbye to my baby but to say I'm excited and looking forward to the new challenge would be the understatement of the year.

Thanks Ants
May 21, 2004

#essereFerrari


Congrats

duz
Jul 11, 2005

Come on Ilhan, lets go bag us a shitpost


nexxai posted:

Senior Cloud Analyst with the second largest airline here

Now I know what you mean, but it sure sounds like a fun title to a layman.

nexxai
Jul 17, 2002

quack quack bjork
Fun Shoe

duz posted:

Now I know what you mean, but it sure sounds like a fun title to a layman.
Mostly I'll just look up and be like "Cloud." "Oh, another cloud." "That definitely looks like a cloud."

Thanks Ants
May 21, 2004

#essereFerrari


That job would own

tactlessbastard
Feb 4, 2001

Godspeed, post
Fun Shoe

nexxai posted:

Mostly I'll just look up and be like "Cloud." "Oh, another cloud." "That definitely looks like a cloud."

And at an airline, no less!

Judge Schnoopy
Nov 2, 2005

dont even TRY it, pal
If I were a pilot I would definitely carry the title "Cloud Deployment Engineer"
or maybe Cloud Migration Specialist

mehall
Aug 27, 2010


Senior Analyst for Digital Nephology Solutions would be a great name that is as accurate.

stevewm
May 10, 2005
Quote possibly one of the weirdest bugs I've seen...

The company has a few small side businesses, one of which has a single phone line with a HP multi-function machine hooked up to it.

The sole user at this location had been reporting that they are issues dialing some phone numbers; when they pick up the phone and dial them, the fax machine will pickup the line and act as if it is receiving a fax!

I stopped by to investigate, and sure enough that is exactly what it does. After some testing I figured out that anytime you pick up the phone and dial 123, the fax picks up. This is a bit of an issue as our area code here ends in '12' and we have a few prefixes that also end with a '12'. And given that 10 digit dialing is required, this means lots of 123's dialed. Ugh.

Anyone ever seen anything like this before? I found a single mention of a HP Fax machine having a "*#123" remote control code in it, but nothing on just 123 specifically......

Steakandchips
Apr 30, 2009

Bin the fax machine.

nexxai
Jul 17, 2002

quack quack bjork
Fun Shoe

Steakandchips posted:

Bin the fax machine.
Seriously. Sign them up for an internet fax service if fax is a necessity and get rid of the hard line.

ChubbyThePhat
Dec 22, 2006

Who nico nico needs anyone else

Steakandchips posted:

Bin the fax machine.

Pretty much this.

spog
Aug 7, 2004

It's your own bloody fault.

stevewm posted:

Quote possibly one of the weirdest bugs I've seen...

The company has a few small side businesses, one of which has a single phone line with a HP multi-function machine hooked up to it.

The sole user at this location had been reporting that they are issues dialing some phone numbers; when they pick up the phone and dial them, the fax machine will pickup the line and act as if it is receiving a fax!

I stopped by to investigate, and sure enough that is exactly what it does. After some testing I figured out that anytime you pick up the phone and dial 123, the fax picks up. This is a bit of an issue as our area code here ends in '12' and we have a few prefixes that also end with a '12'. And given that 10 digit dialing is required, this means lots of 123's dialed. Ugh.

Anyone ever seen anything like this before? I found a single mention of a HP Fax machine having a "*#123" remote control code in it, but nothing on just 123 specifically......

I vaguely recall that some faxes were designed to sit on a single incoming line for an office and you'd set the answerphone message to say something like 'to send a fax to us press 123, otherwise please wait for the beep and leave a message'

Weedle
May 31, 2006




Entropic
Feb 21, 2007

patriarchy sucks
I end up spending way too much time trying to troubleshoot fax machines and getting them to do the stupid things people want them to do like work through modern PBX systems or over SIP trunks. Lots of government agences, medical and law offices still live and die by their faxes in TYOOL 2018.
:negative:

Winifred Madgers
Feb 12, 2002

I mostly just lurk this thread because I'm not in IT, but I do work in a medical office and you're so right, people are just married to the fax machine. We had an ophthalmologist's office ask us for some retinal photos... by fax. They didn't have a secure office email and even when I tried to skirt HIPAA a little bit by sending just the raw photos with no PII, no one there had a personal email address they could use.

I'm not talking in 1997, this was just last year.

Bigass Moth
Mar 6, 2004

I joined the #RXT REVOLUTION.
:boom:
he knows...

Chairface Chippendale finally has a use for that laser.

Javid
Oct 21, 2004

:jpmf:
In 2018 I have to imagine there's some startup with an app that gives you a virtual fax number from which you can send and receive faxes without investing any space and/or effort in actually wasting cubic inches of precious oxygen on a fax machine in TYOOL 2018.

F4rt5
May 20, 2006

In TYOOL 2018, Office 365 still requires passwords of 8 or more characters with capitals, numbers and symbols. Had to come up with something fast for my new account but my password "gently caress You Micro$haft" did not work because it could not have spaces!

WTF Microsoft?

e: Are password rules set by the organization, or is this a system-wide thing for O365?

Jaded Burnout
Jul 10, 2004


Son of Sam-I-Am posted:

I mostly just lurk this thread because I'm not in IT, but I do work in a medical office and you're so right, people are just married to the fax machine. We had an ophthalmologist's office ask us for some retinal photos... by fax. They didn't have a secure office email and even when I tried to skirt HIPAA a little bit by sending just the raw photos with no PII, no one there had a personal email address they could use.

I'm not talking in 1997, this was just last year.

I wonder what sort of diagnostic accuracy they were expecting to get via fax

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Collateral Damage
Jun 13, 2009

nexxai posted:

Senior Butt Analyst with the second largest airline here.

duz posted:

Now I know what you mean, but it sure sounds like a fun title to a layman.

nexxai posted:

Mostly I'll just look up and be like "Butt." "Oh, another butt." "That definitely looks like a butt."
Cloud2Butt once more makes a conversation hilarious. :allears:

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