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Senior Scarybagels
Jan 6, 2011

When plumbing the depths of depravity, I must remember to come up for air

Grimey Drawer

Problem description: Recently I had to change scanners from a Fujitsu FI-6700 to a Fujitsu FI-7700. After uninstalling drivers and installing TWAIN drivers for Fujitsu FI-7700, it scans however vertical lines cannot be removed and it is is misplaced even though the paper is in the center of the scanner.

Attempted fixes: I have tried settings in adobe acrobat XI pro, including turning on background page remover, deskew and descreen. These did not work. Switching to using native scanner settings allows the image to come out perfectly fine and looks great. However we are needing to use adobe's internal scan settings rather than have another popup that they have to go through. I have tried the two other drivers (ISIS and Twain x64) and ran the update however it still is not working properly. I have also cleared out all settings after uninstall and reinstalled Adobe Acrobat XI Pro to no effect. I have not tried a generic twain driver, would that possibly fix this issue?

Recent changes: Have you made any changes to your system/configuration recently that might have caused the problem? The scanner change is when the issue started. Scanner doesn't look to be the issue as when using its internal settings it works fine.

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Operating system: Windows 7, 64bit adobe acrobat is 32bit.

System specs: Dell Optiplex 9020, 8gb Ram, Intel i5-4570, AMD Radeon HD8490

Location: USA

I have Googled and read the FAQ: Yes

Edit: https://drive.google.com/file/d/1S9...iew?usp=sharing here is a sample of what happens.

Senior Scarybagels fucked around with this message at May 16, 2018 around 18:58

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Myrridinos
Jan 7, 2010


When you are trying the other scanner drivers are you doing this in the Adobe settings or are you switching the driver in Windows itself?

Senior Scarybagels
Jan 6, 2011

When plumbing the depths of depravity, I must remember to come up for air

Grimey Drawer

Myrridinos posted:

When you are trying the other scanner drivers are you doing this in the Adobe settings or are you switching the driver in Windows itself?
Tried both, because it is a 32 bit version of xi pro it cannot see the 64bit driver. The isis driver only works with windows internal scanning interface.

Myrridinos
Jan 7, 2010


Might want to reinstall Acrobat. It seems like the program itself is not communicating to the driver appropriately.

I don't know if that version is still supported by Adobe but it might not be a bad idea to reach out to them if reinstalling does nothing.

Wish I could be more help but If anyone else has any further insight I'm sure they will chime in.

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