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The Casualty posted:One hotel that I worked at had a similar script that you absolutely had to follow. They would get secret shoppers, and if you missed any part of the script you'd get points off. It only took two missed points to fail, and a fail got you written up. It was funny because at the beginning of the month, the likelihood of a shop was low; everyone would act naturally and things felt much more relaxed. Then about halfway through the month, people would start to notice we hadn't been shopped yet. They'd begin to apply the script to anyone suspicious. If it was the last week of the month and we hadn't been shopped yet, then everyone turned into this soulless greeter robot and people would shoot us weird looks. This is pretty much how my old store went. Near the end of the SS month I was laying down the script to anyone who wasn't a regular customer (we were a rather small town so you'd see a lot of familiar people). Failing the SS didn't give you a writeup, but it still meant you'd get a long talking to by a manager who also thought it was ridiculous but had to make it sound like convincing punishment since everyone there knew it was idiotic. We got a bad survey saying "Sales associates sound robotic" or something, which was a relief because someone noticed how stupid it was, but the store still got in trouble instead since satisfaction is one of those incredibly important things. e: I also failed the SS when it did happen, as the dude told me who he was after. I guess I was too busy trying to get rid of the gigantic line that hour instead of following ~the script~ buglord fucked around with this message at 19:00 on Mar 29, 2014 |
# ? Mar 29, 2014 18:57 |
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# ? Apr 28, 2024 22:29 |
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Wayside Bazaar posted:Does Starbucks barista porn exist?
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# ? Mar 29, 2014 18:59 |
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I work for a large auto auction, so the public I deal with is exclusively used car dealers. The only other people who have to work with a worse segment of the public is police and EMS workers. Naerasa posted:If you work in the service industry, forcing yourself to be cheerful is the only way to suppress the overwhelming urge to kill yourself and everyone around you. only 22 more smiles until I can drown myself in alcohol..... e- I'm lucky in that no one that works in my department knows anything about exotic or classic cars or high end boats and RV's so I get away with murder in regards to customer relations, up to and including uttering the line "gently caress you and your poo poo heap leaky decade old Subaru" then I saunter off to drive a Ferrari around Seizure Meat fucked around with this message at 19:06 on Mar 29, 2014 |
# ? Mar 29, 2014 19:00 |
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You'd be happy as well if you were pumped so full of stimulants that your testicles/ovaries were at the same level of your eyeballs. Serious talk: I get surveys all the time. I also have a line of "Too Friendly". Here's what I ask out of service employees. Professional, quick and knowledgeable. I understand if there is a line. I understand if the person in front of me is a total dick. I understand that everyone has a bad day. You want a good review, and I give stellar ones, you just need to be a decent human being who knows your job and is willing to answer my questions, in a professional manner. You'll even get a nice custom comment from me that you can use on your manager during your next performance review. Wait staff at top end restaurants, if they go above and beyond, I've called the manager over to tell them personally, what a good job you did. This is my definition of being a decent human being. Go ahead and mock me.
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# ? Mar 29, 2014 19:07 |
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# ? Mar 29, 2014 19:09 |
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I worked at a Starbucks in college for a year and everyone drinks 8 cups of espresso so they can stay up and study later Also its a corporation that indoctrinates you pretty thoroughly
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# ? Mar 29, 2014 19:11 |
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haha good ol jimmy workin off that tax rebate oh poo poo edit for content
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# ? Mar 29, 2014 19:35 |
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isnt that guy an actor, he looks familiar
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# ? Mar 29, 2014 19:40 |
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i never been into a starbucksor cafe nero or the otherone. orany coffeeshop at all. im scarrd they might start asking me allcomplicated questions and reveal im a uppity prole who doesnt understand the coffee lifestyle really and all i want is a mocha like the pretty girl at the work cafe makes them
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# ? Mar 29, 2014 19:41 |
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Taffer posted:isnt that guy an actor, he looks familiar it's british comedian and tax evader Jimmy Carr: https://www.youtube.com/watch?v=mD48aPkXn4g Also the most amusing thing about the modern coffee shop is how technology sort of mucked up the original goal of creating a place for social interaction.
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# ? Mar 29, 2014 19:41 |
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etalian posted:Also the most amusing thing about the modern coffee shop is how technology sort of mucked up the free wifi > social interaction
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# ? Mar 29, 2014 19:44 |
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etalian posted:it's british comedian and tax evader Jimmy Carr: whats he doing working at a starbucks
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# ? Mar 29, 2014 19:45 |
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Taffer posted:whats he doing working at a starbucks the old standard give a celebrity a miserable service job for a day bit.
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# ? Mar 29, 2014 19:46 |
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When I worked in retail we'd be over the top friendly to customers we hated as a way of making fun of them without getting in trouble, hth OP.
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# ? Mar 29, 2014 19:47 |
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imagine only making 12 an hour being a manager
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# ? Mar 29, 2014 19:51 |
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Naerasa posted:If you work in the service industry, forcing yourself to be cheerful is the only way to suppress the overwhelming urge to kill yourself and everyone around you. pretty much
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# ? Mar 29, 2014 19:51 |
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coming from the pnw coffee culture i feel highly qualified in declaring starbucks coffee as pure crap scorching is not roasting
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# ? Mar 29, 2014 19:52 |
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Nonsense posted:imagine only making 12 an hour being a manager In school I was hired as a shift manager by a store manager because he knew my then girlfriend who used to work there. They had a serious problem with employees hooking up and causing drama, he knew I was spoken for lol. The extra couple bucks an hour came in handy
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# ? Mar 29, 2014 19:56 |
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Trixie Hardcore posted:When I worked in retail we'd be over the top friendly to customers we hated as a way of making fun of them without getting in trouble, hth OP. HAHAHHAHAHHA You're not the only one. Have a magical day, sir!
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# ? Mar 29, 2014 19:57 |
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So how exactly do people even survive on jobs like Starbucks for high cost places like NYC or SF?
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# ? Mar 29, 2014 19:59 |
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etalian posted:So how exactly do people even survive on jobs like Starbucks for high cost places like NYC or SF? I lived in a $1000 a month apt with a gf, both worked full time, and had student loans. Everyone else lived with their parents and were wrangling desperately for a store manager position because it payed like $60k +
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# ? Mar 29, 2014 20:02 |
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etalian posted:So how exactly do people even survive on jobs like Starbucks for high cost places like NYC or SF? they dont
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# ? Mar 29, 2014 20:03 |
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Koivunen posted:Serious Reply I'm well aware of survey/customer satisfaction index poo poo in customer service as well as in healthcare but I had no idea that it reached the point that they are now forcing RNs to worry about parroting scripts instead of like doing their actual jobs. Anytime I am requested to fill out any survey I always give the highest possible scores and even if I have any actual complaints I still give top scores and just write in whatever my bitch was in the comment section. In my experience, from working within the system and from outside of it, that usually prevents people from getting unfairly screwed and satisfies corporate (and is also somewhat subversive by illegitamizing their data and withholding potentially valuable info because they typically end up using it to gently caress people over). gently caress having to perform a literal song and dance routine in front of a middle manager, I'd rather be picking up trash on the side of the highway than have to live with myself after having to do that poo poo.
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# ? Mar 29, 2014 20:03 |
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Wayside Bazaar posted:gently caress having to perform a literal song and dance routine in front of a middle manager, I'd rather be picking up trash on the side of the highway than have to live with myself after having to do that poo poo. Congratulations on having a soul. It's a rare, wondrous commodity these days. Use it wisely.
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# ? Mar 29, 2014 20:06 |
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Trixie Hardcore posted:When I worked in retail we'd be over the top friendly to customers we hated as a way of making fun of them without getting in trouble, hth OP. I knew that bitch was making fun of me
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# ? Mar 29, 2014 20:09 |
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I thought hiring hot college girls was already a thing with starbucks? It seemed to fit with the whole idea in the movie Idiocracy about starbucks becoming massage parlor/brothel.
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# ? Mar 29, 2014 20:19 |
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VendaGoat posted:Congratulations on having a soul. It's a rare, wondrous commodity these days. Use it wisely. Eh thanks for the reminder, rare and wondrous maybe - but definitely not a favorable commodity when trying to make a living. I've already had to accept undesirable positions and take pay cuts in the past just to get away from some of that poo poo because the corporate bar would get higher every year (and our pay plans would never reflect this of course) and we would be robbed of our bonuses month after month for the mistakes of outside contractors being paid minimum wage who gave zero fucks. Aside from me and my co-workers, nobody cared, including my manager who secretly advocated cheating/withholding surveys to keep his own bonuses/job. Mariana Horchata fucked around with this message at 20:24 on Mar 29, 2014 |
# ? Mar 29, 2014 20:21 |
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Wicker Man posted:I thought hiring hot college girls was already a thing with starbucks? It seemed to fit with the whole idea in the movie Idiocracy about starbucks becoming massage parlor/brothel. It's def a thing, I was the only male employee at my starbucks. Everyone else was a cute 20 year old girl- one of each major race
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# ? Mar 29, 2014 20:22 |
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naem posted:It's def a thing, I was the only male employee at my starbucks. Everyone else was a cute 20 year old girl- one of each major race So basically hiring like one of those phony glossy college ads?
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# ? Mar 29, 2014 20:23 |
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Wayside Bazaar posted:I'm well aware of survey/customer satisfaction index poo poo in customer service as well as in healthcare but I had no idea that it reached the point that they are now forcing RNs to worry about parroting scripts instead of like doing their actual jobs. I do this too. I worked at a job where customers would get surveyed on our performance & if we got anything less than straight across the board 10/10s it would count against us & ever since I give top marks because the system is stacked against those poor bastards.
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# ? Mar 29, 2014 20:23 |
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It's a pretty horrible company overall especially the whole starting a union being a surefire way to get fired: http://www.businessinsider.com/11-ways-to-get-fired-from-starbucks-2011-8?op=1
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# ? Mar 29, 2014 20:26 |
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Wayside Bazaar posted:Eh thanks for the reminder, rare and wondrous maybe - but definitely not a favorable commodity when trying to make a living. I've already had to accept undesirable positions and take pay cuts in the past just to get away from some of that poo poo because the corporate bar would get higher every year (and our pay plans would never reflect this of course) and we would be robbed of our bonuses month after month for the mistakes of outside contractors being paid minimum wage who gave zero fucks. Aside from me and my co-workers, nobody cared, including my manager who secretly advocated cheating/withholding surveys to keep his own bonuses/job. Keep caring and don't be afraid to stand up for yourself and eventually you will find someone who will respect you for it. It takes a long time. And remember age is a factor, don't let anyone tell you differently. That Sixty something CEO, probably started as a stock boy. When you're twenty, he won't give you poo poo all for respect, because like he was, you're a punk. It doesn't matter how great you are, you're a punk until proven otherwise. Once you get into your Thirties people start looking at you differently and the next big question is, "what are your values." Can you be trusted and so on and so forth. You'll get grouped into two types. Yes man or Headstrong. I guess my entire point is, it becomes a game of how much poo poo are you willing to take, for the pay you make. For some jobs, there isn't enough money. Other jobs, people will work for charity. You have to decide where you fit in or if you fit in. Older than that I haven't experienced yet.
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# ? Mar 29, 2014 20:30 |
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I worked at starbucks for 4 years. when two shots of espresso is merely a button press away, its hard to not be aggessively cheerful. that and the giant stacks of manuals and procedures
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# ? Mar 29, 2014 20:34 |
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etalian posted:So basically hiring like one of those phony glossy college ads? Yes exactly. I wouldn't have gotten the job if my then gf wasn't formerly one of those 20 year olds who the other girls all knew, you aren't allowed to date other Starbucks employees because they want you free to flirt with customers.
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# ? Mar 29, 2014 20:37 |
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naem posted:It's def a thing, I was the only male employee at my starbucks. Everyone else was a cute 20 year old girl- one of each major race Which are the major races?
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# ? Mar 29, 2014 20:49 |
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Theshby posted:Which are the major races? orcs elves dwarves asians
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# ? Mar 29, 2014 20:52 |
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Kombotron posted:orcs elves dwarves asians
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# ? Mar 29, 2014 20:53 |
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Theshby posted:Which are the major races? White girl with dreads, black girl with dreads, really short Asian girl with high pitched voice (no dreads), really tall quiet Asian girl who looks sad a lot, really tall white girl who is beaming with energy, really short white girl with a high pitched voice who looks sad a lot, and three latinas who spend all their time together- one who has really awesome boobs, one who is short with a high pitched voice, one who is fat and sassy naem fucked around with this message at 21:12 on Mar 29, 2014 |
# ? Mar 29, 2014 20:55 |
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roboshit posted:i was at a starbucks in san francisco and the really effeminate barista gave a rly gay laugh after i ordered my peppermint mocha and i freaked ouit cuz i thought he wanted to gently caress me in the rear end. he did
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# ? Mar 29, 2014 21:12 |
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# ? Mar 29, 2014 21:37 |