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A policy change came in, because our Exchange administrator is unable to configure a user's access to a shared mailbox after receiving multiple work orders to do so:quote:All calls related to Outlook issues that cannot be resolved at the Help Desk will now have to be assigned to field support so they can verify that the issue does not reside at the user's end. Please be sure that all troubleshooting steps by the Help Desk and Field Support have been documented in the work order before it gets transferred to the SA team. 
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Sep 27, 2013 01:39
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I'm hammering away at exchange 2010, but isn't it literally this screen?
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Sep 27, 2013 01:56
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incoherent posted:I'm hammering away at exchange 2010, but isn't it literally this screen? There are only two screens, so it's either Full Access permission, Send Access permission or both. Easy as poo poo, regardless.
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Sep 27, 2013 01:59
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Looks like I have to buy about 50 Shoretel phones right quick. Who has a credit card handy?
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Sep 27, 2013 02:36
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Wasn't there a poor goon who bought stuff for the company on his credit card and got reimbursed?
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Sep 27, 2013 02:40
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incoherent posted:Wasn't there a poor goon who bought stuff for the company on his credit card and got reimbursed? You're thinking of blackswordca, who wasn't getting reimbursed. I buy poo poo for work off Amazon all the time with my personal Amazon card, with my boss' blessing. I then get reimbursed by check when I submit my monthly expense report. If they're not going to get the rewards points, why should I let them go to waste? 
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Sep 27, 2013 02:47
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Sirotan posted:You're thinking of blackswordca, who wasn't getting reimbursed. There was also Telex. Found that while trying to search for Blackswordca's post. For some reason the filter by username in search doesn't seem to work. I buy poo poo from Monoprice. My reimbursement is basically my boss buying me poo poo from CDW. I've been having him buy me hard drives so that I can get a small NAS setup at home.
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Sep 27, 2013 02:55
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incoherent posted:Wasn't there a poor goon who bought stuff for the company on his credit card and got reimbursed? If it is from anywhere but tiger direct or Canada computers, I need to buy it on my credit card and then file an expense claim, get it approved by finance, and get reimbursed via cheque in about 2 weeks.
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Sep 27, 2013 03:01
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I always put poo poo on my CC and then get it reimbursed. I love my points.
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Sep 27, 2013 03:03
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Wiggly posted:Gladly! Thanks - that's from my lovely users, helpful bunch that they are. It's slightly less silly than it seems, all the equipment was originally sitting on a table below the cabinet, but the table needed to be moved so the carpet could be replaced or something. Users being users, and terrified of unplugging things, decided it would be safer to suspend everything from the ceiling. They then sent us the picture so we could approve that it was 'alright'. Much laughing.
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Sep 27, 2013 03:22
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Shukaro posted:I think I'd much rather give students these instead of overpriced tablets to be quite honest. A bit late, but IIRC our state was originally gonna be going with those, but 90%+ of the schools who wouldn't have had a choice in what device they had(some schools could go with those, or continue with Apple) told the Governor to go gently caress himself and stayed with Apple. So Ipads and Airs for all! 
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Sep 27, 2013 03:39
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tehloki posted:images None of these are working. I want to see the 
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Sep 27, 2013 03:41
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He's aware:tehloki posted:Oops. I got my dropbox public links suspended for excess bandwidth usage with those server room photos. Oh well, once they're a few pages back I'm sure less people will be viewing them in rapid succession. Curse you, convenience of [timg]
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Sep 27, 2013 03:52
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tehloki posted:Oops. I got my dropbox public links suspended for excess bandwidth usage with those server room photos. Oh well, once they're a few pages back I'm sure less people will be viewing them in rapid succession. Curse you, convenience of [timg] Why aren't you using imgur you crazy person?
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Sep 27, 2013 04:06
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I've been reading the saga of Dick Trauma and the Idiot Boss and despite having never worked in IT or even an office job or even understanding half the technical terms, the complete, frustrating idiocy of the boss started getting to me. I know it was an unusual case but do most of you guys have to deal with a lot of similar issues? I don't know how'd I'd survive.
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Sep 27, 2013 05:54
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Farecoal posted:I've been reading the saga of Dick Trauma and the Idiot Boss and despite having never worked in IT or even an office job or even understanding half the technical terms, the complete, frustrating idiocy of the boss started getting to me. I know it was an unusual case but do most of you guys have to deal with a lot of similar issues? I don't know how'd I'd survive. My boss rented a lake house for us on Tuesday and my entire team was drunk by noon, and full of fajitas and bratwursts that he made by 1.  So basically, it varies a lot.
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Sep 27, 2013 06:07
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anthonypants posted:A policy change came in, because our Exchange administrator is unable to configure a user's access to a shared mailbox after receiving multiple work orders to do so: How on earth could that person even be considered an Exchange administrator?
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Sep 27, 2013 09:12
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I'm the only hourly employee in my company with a company credit card! Woo helpdesk with a CC.
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Sep 27, 2013 09:43
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Dead Cow posted:I'm the only hourly employee in my company with a company credit card! Woo helpdesk with a CC. If only my company would give me one, we'd be in good shape. But nope, put in requisition forms and we may or may not make you jump through hoops or give you incorrect amounts of what you requested.
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Sep 27, 2013 09:48
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Paladine_PSoT posted:I'm actually amazed that for the pricepoint, noone's developed a way to use touchcover surfaces with a policy enforcement app
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Sep 27, 2013 10:54
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FKF posted:Thanks - that's from my lovely users, helpful bunch that they are. Well, that story takes this picture from  to  . Your users actually came up with a clever (if inadvertently dangerous) solution to a problem that they were having. I hope they were rewarded with shelves for the hardware.Also, I giggled like a little girl when the ups was pointed out.
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Sep 27, 2013 12:36
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Boss "highly suggests" we register for this SQL 2012 webinar since we're going to be moving to it in the future for our DBs.  Is there a Powershell module for FonzieSQL?
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Sep 27, 2013 14:11
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We have well over 100 employees who travel a lot and handle a lot of sensitive data on vulnerable people, so data security is very important. To the extent that they are now given laptops with almost no local functionality: no task manager, no right clicking and especially no saving to the HDD or USB storage. Just some trouble shooting utilities and a link to our terminal servers. It was a lot of work for us and is a big pain for employees in remote places where the required constant broadband connection is not guaranteed, but it means a lost or stolen laptop no longer means lost or stolen data. I got one of these back to repair just now. It had three passwords taped on the casing. 
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Sep 27, 2013 15:34
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Hi drukqs: I’ve just migrated to a new computer and I need my vpn password. I use the web access. Thanks. -- I just reset your password to the following: CoolRanchDoritos4!2 (Capital C capital R, D) Because I’m eating doritos. Thanks, drukqs -- Works great, thanks. Glad you weren't eating Oven roasted chicken with country vegetables in a reduced honey dijon glaze over long grain white rice. ========== I know, lousy password. Life goes on. drukqs fucked around with this message at 16:28 on Sep 27, 2013 |
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Sep 27, 2013 16:26
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drukqs posted:I know, lousy password. Life goes on. Probably better than whatever they'll reset it to. (assuming they reset it at all)
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Sep 27, 2013 16:45
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drukqs posted:Works great, thanks. Glad you weren't eating Oven roasted chicken with
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Sep 27, 2013 16:49
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Migishu posted:None of these are working. I want to see the Alright I edited my post and used minus. I was using dropbox because I set up my phone to do automatic camera upload to dropbox as I take pictures so it's easy and I'm lazy. Also I totally forgot about the suspending public links thing. http://forums.somethingawful.com/showthread.php?threadid=3564747&pagenumber=76&perpage=40#post419888951
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Sep 27, 2013 17:28
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I'm going to start using http://en.wikipedia.org/wiki/Arab_cuisine for password resets so all my users look like terrorists to the NSA.
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Sep 27, 2013 17:36
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Wizard of the Deep posted:I'm going to start using http://en.wikipedia.org/wiki/Arab_cuisine for password resets so all my users look like terrorists to the NSA. Apparently Arabs make bagels but call them Kaak? Hilarious
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Sep 27, 2013 17:43
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tehloki posted:Apparently Arabs make bagels but call them Kaak? Hilarious Stealing this for our product revs code name list.
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Sep 27, 2013 18:05
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Can someone sum up Nassi-Shneiderman-Diagrams for me? They seem highly irrelevant to me, but I was asked about it and wikipedia isn't all that helpful right now.
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Sep 27, 2013 18:20
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Brightman posted:I too would like one of those bottle opener usb drives, despite never having anything to post in this thread since I started programming instead of working in a helpdesk. Willing to go for 32gb btw. Again, still in catchup mode, but put me in for 32gb. I just wish the USB stick/bottle opener came with something a la isostick - would be nice to have various bootable OSes/installers on it.
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Sep 27, 2013 18:25
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incoherent posted:I'm hammering away at exchange 2010 Just upgraded to 2010 from 2003. It's easy enough to use I guess, but my first impression is that I much prefer nice simple trees lists and property windows to turning everything into an "action" or a "wizard" or some such. I mean it stiil has a tree and property windows but things seem to have been jumbled up with actions and wizards a bit more. I shouldn't need one of those slow SQL Setup style "doing this....... step 1/1.... done" things for adding an empty distribution list. Just add the bloody thing. Also when creating a distribution group in 2003 I used to open a window and type in joe b; alan c; david a; fred f; cloud s; rory t and click ok and it'd resolve the names and add the users. Now it's add, search, joe, click, ok, add, search, alan, click, ok etc MS, y u do dis?? I guess they enjoy ruining their own GUIs to steer people toward the CLI to try and impress Linux admins or something, and I guess I'll be learning the CLI stuff! GargleBlaster fucked around with this message at 18:59 on Sep 27, 2013 |
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Sep 27, 2013 18:56
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Just want to get some opinions, what do you guys think about firmware updates to managed switches remotely. Personally I think its a terrible idea but one of the Sr's is pushing for it to be done. The firmware in question is almost 8 years old with the newest revision coming out last year. I haven't done much reading so I am unsure if there needs to be and intermediate upgrade before applying the most recent revision.
blackswordca fucked around with this message at 19:33 on Sep 27, 2013 |
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Sep 27, 2013 19:26
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I'm going to pick some smart peoples brains. The CRM software I currently work as support for offers integration with Google calendars, through their API. It works, awesome. Does ~anybody~ know where I could find information as to whether the same kind of API is available for Office365 accounts? I'm not a developer, but I'm trying to do our overworked dev team a favor and at least try to find some information to point them at, and I'm striking out hard. I may just be looking in the wrong places, or I might just be down with the Friday's. For content, a ticket that didn't piss me off. Emergency ticket from a client at 11:00 pm last night, none of their users could get on the system. Followed up 2 minutes later by another one saying "our bad, internets out here, sorry to have wasted your time, have a great weekend!". I love it when people actually call back and let you know! Makes life better.
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Sep 27, 2013 19:33
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Siochain posted:I'm going to pick some smart peoples brains. Exchange web services is what you're looking for.
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Sep 27, 2013 19:36
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GargleBlaster posted:I guess they enjoy ruining their own GUIs to steer people toward the CLI to try and impress Linux admins or something, and I guess I'll be learning the CLI stuff! I agree. Oh MS, you've spent twenty years convincing us that your GUI was so awesome and easy to use and now that we are conditioned to it you want us to forget all of that and start using object-oriented commands via powershell. So now powershell it is. code:A pox on all of your cmdlet!
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Sep 27, 2013 19:37
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blackswordca posted:Just want to get some opinions, what do you guys think about firmware updates to managed switches remotely. Personally I think its a terrible idea but one of the Sr's is pushing for it to be done. The firmware in question is almost 8 years old with the newest revision coming out last year. I haven't done much reading so I am unsure if there needs to be and intermediate upgrade before applying the most recent revision. What's the driver behind the upgrade? Upgrading for the sake of upgrading is a terrible idea on something that old. If there's an issue or vulnerability, can it be mitigated?
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Sep 27, 2013 19:48
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skipdogg posted:What's the driver behind the upgrade? Upgrading for the sake of upgrading is a terrible idea on something that old. If there's an issue or vulnerability, can it be mitigated? Apparently the current firmware revision its on has a bug where it drops packets while its under load. An upgrade to a newer revision supposedly fixes it. blackswordca fucked around with this message at 19:58 on Sep 27, 2013 |
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Sep 27, 2013 19:51
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Sounds like something that needs to be taken care of. That stills means he needs to have a backout plan and contingencies in place in case of some kind of failure. Change denied with out a rollback and contingency plan.
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Sep 27, 2013 19:59
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