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Ynglaur posted:Then again, such things can make life hell for contractors or consultants, both of which tend to be expensive resources. You really don't want to pay $100-$300/hour for somebody to twiddle their thumbs while you determine that yes, indeed, they know how to run antivirus software, use full-disk encryption, and their OS is 2 versions ahead of yours, fully patched. Or to have an engineer (me) turn up on site to replace a motherboard in your high speed printer, a printer that is sufficiently important to your revenue stream that you paid for the 4 hour SLA... New Mac address? according to the  on the networks team, you need to give two weeks notice for that.
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Jan 20, 2014 03:25
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Ynglaur posted:
Guest wireless segments are a good solution to this. then if they need internal resources get them to VPN back in to internal the same as anyone offsite.
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Jan 20, 2014 03:26
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Ynglaur posted:Then again, such things can make life hell for contractors or consultants, both of which tend to be expensive resources. You really don't want to pay $100-$300/hour for somebody to twiddle their thumbs while you determine that yes, indeed, they know how to run antivirus software, use full-disk encryption, and their OS is 2 versions ahead of yours, fully patched. I once had to wait 45 minutes for an electrician contractor to turn up, to gain access to a server room, because he had the keys and only he was authorized to go in there. They seemed to think that I was going to rip open the junctions and lick them or something. He then had to wait half an hour while I fiddled with network rack plugs to make a printer get an IP on patch 24. To make it funnier, he wasn't the one who setup the rack system in the first place, so he had no idea what half the poo poo did, and thought it was ridiculous that they asked him to come out, as well as didn't just give me a key. So we get in there and it was blue and yellow as far as the eyes could see, all going into an overhead plate system, and running off through the walls and floors, really nice and neat, everything blinking like it should, and all labelled properly, so where was cable 24? I finally found why the printer wouldn't work. I was tooling around following cables in case of a mismatch, when I found one that disappeared into the back of the rack. I slowly pull on it and feel it has weight to it. By now we're both pretty  because why would this single cable be stuck down there, and be plugged into something, when the racks still had at least 10 ports free? I get to the end of it, and find it is indeed, cable 24. The weight was because it was plugged into an ancient [late 90's at best], dust covered, D-Link 8-port hub, that wasn't even powered on, and only had 24 plugged into it. By now we're both going crazy trying to figure out what the hell happened. Was it a rack problem? Nope. Sure enough, plug it into a free port on an open rack, printer finds it's IP, run tests on all machines and they all find it. They had free spaces, so maybe conflict errors? Nope, all machines play nice and all print.We then hear from the boss of the place that they had an apprentice in to help them out that day, and that he had been left at some point to finish the plug job by himself with another electrician they have on the payroll. Someone stopped paying attention to him at some point I'm guessing, or didn't know what he was doing and just let him go at it. I have still never figured out why the hell you would do such a thing, and why the hell they couldn't just give me the key that was sitting on the key rack to begin with, turning an hours work into two hours, plus getting the contractor out for two hours. Not that I complained when the invoice came through mind you... 
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Jan 20, 2014 03:30
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Ynglaur posted:Just blacklist the laptop's MAC address in your routers. I'm still amazed that organizations don't run MAC address whitelists for their internal networks. DoD was doing that over 10 years ago. The look on people's faces when the military police showed up to see some guy on guard duty plugging his personal laptop into the wall was hilarious. Wasn't this Dick Trauma's Tony's mechanism of access control?
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Jan 20, 2014 03:55
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I think he went for MAC whitelisting in access points (by logging into each one) and then running no encryption on the SSID.
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Jan 20, 2014 04:01
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I think he hid the SSIDs as well because if they can't see it they can't hack in to it.
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Jan 20, 2014 04:06
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aside from the fact that it'll broadcast the SSID on every new connection for a snooping kit to pickup? That's not security, that's just plain lazy
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Jan 20, 2014 04:08
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Ynglaur posted:Then again, such things can make life hell for contractors or consultants, both of which tend to be expensive resources. You really don't want to pay $100-$300/hour for somebody to twiddle their thumbs while you determine that yes, indeed, they know how to run antivirus software, use full-disk encryption, and their OS is 2 versions ahead of yours, fully patched. Orgs with unlimited budgets don't care. I spent 3 months doing nothing my first stint at DoD. Better safe for them than sorry.
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Jan 20, 2014 04:15
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QuiteEasilyDone posted:
Tony was (and probably still is) a lazy and incompetent piece of poo poo, and I don't know how Dick Trauma managed to work there as long as he did without hanging Tony by one of his obnoxiously long network cables.
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Jan 20, 2014 05:13
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Okay, I must have jumped off the reading comprehension train headfirst because I thought we were talking about Dick Trama himself for a moment and that that was an example to follow because from what I know he pretty much has his own poo poo together. There would be soo many better ways of doing that like EAP or corporate issued encryption keys... but what do I know, I am but a lowly documentation monkey/service desk jockey.
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Jan 20, 2014 05:19
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QuiteEasilyDone posted:
Woah, woah, it's not lazy. Insecure and pointless, but not lazy. Logging on to a ton of unmanaged wireless points to add MAC addresses to a whitelist? That's not lazy, that's just braindead busy work of no use.
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Jan 20, 2014 10:00
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HalloKitty posted:Woah, woah, it's not lazy. No, Lazy. Instead of putting together the effort to do things right and getting a proper solution in place that can be centrally managed to reduce the amount of time (billable?) taken to add a single computer to the network and reduce the possibility of $ImportantPerson not being able to connect to the wireless and raining brimstone on your face. I'm absolutely certain that if there were time sheets at Dicks old job, a vast majority of the entered time pertained to useless make work like that to avoid the responsibilities of implementing solutions that made sense and milking the teat of wherever he was working
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Jan 20, 2014 13:18
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Can I just say that being an old-timer, coming up from the C64 to A500 to Apple Quadra 900s, then to the PPC 840AV and to the clones then to the Intel chipset Macs and PCs. It's amazing how much there is to 'overcome' in terms of dumb upgrades and usability in the pursuit of new technology. I always learn a lot from reading this thread. Thanks guys.
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Jan 20, 2014 13:32
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QuiteEasilyDone posted:No, Lazy. Instead of putting together the effort to do things right and getting a proper solution in place that can be centrally managed to reduce the amount of time (billable?) taken to add a single computer to the network and reduce the possibility of $ImportantPerson not being able to connect to the wireless and raining brimstone on your face. See, that's what I'd call efficient, which you could also say is lazy. I don't see lazy as a bad thing. It's far more efficient to have a proper solution, allowing you to be lazy later on. Manually configuring countless APs requires a lot of effort, and is totally idiotic. I guess this sort of sums it up. 
HalloKitty fucked around with this message at 14:03 on Jan 20, 2014 |
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Jan 20, 2014 13:56
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It's lazy constantly vs. being 'lazy' later really isn't it? Or fire-fighting vs. being proactive. Keeping things ticking over as they are involves doing just enough work to keep it ticking over, replacing it involves keeping things ticking over whilst also putting something together to make things better in the near future. The second option may well reduce workload in x weeks time but because it requires a bit extra  in the short-term, people don't get to that point.
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Jan 20, 2014 13:59
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Which is also why plenty of techs that I see are content to remain uncertified, don't build out a lab to learn new things, or seek meaningful improvements in how they do things. Stagnate in a helpdesk or support position and do the bare minimum necessary to scrape by. I'm new to the field. See it constantly. And it is absolutely the poo poo that pisses me off constantly/daily/hourly.
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Jan 20, 2014 14:06
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QuiteEasilyDone posted:Which is also why plenty of techs that I see are content to remain uncertified, don't build out a lab to learn new things, or seek meaningful improvements in how they do things. Stagnate in a helpdesk or support position and do the bare minimum necessary to scrape by. I'm new to the field. See it constantly. And it is absolutely the poo poo that pisses me off constantly/daily/hourly. Some of us apparently aren't allowed to improve. I was reading a powershell book in my lunch break and got told I should be eating or relaxing, not studying so I can get to work with a refreshed brain. I mean, its not like he can legally stop me but he mentions it every time I read the bloody thing. Being uncertified is fine though, i've realised that with the majority of certs people take them, ace the poo poo out of them (like I did with my Cisco) and then immediately forget them because it takes them ages to find a job that uses said certs (again, like I did). I mean, it helps you learn a lot faster on the job, but most certified people i've seen are either guys my age who have just graduated and know nothing or are older techies who know the stuff anyway and get certified because their job is paying for it.
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Jan 20, 2014 15:31
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dogstile posted:Some of us apparently aren't allowed to improve. I was reading a powershell book in my lunch break and got told I should be eating or relaxing, not studying so I can get to work with a refreshed brain. I mean, its not like he can legally stop me but he mentions it every time I read the bloody thing. PoSh is awesome as a first scripting language to learn. Tab complete, verbose output, the fact that everything is an object and that commandlets will explicitly state what they are expecting off the pipeline makes it like painting by numbers. Cert chat: I pulled a CCNA back in 09 while doing SA work in Iraq because I was bored and had time to kill. Even though I had a good deal of networking experience beyond the scope of that cert, it certainly was not an effort for nothing. I use bits from that all the time, even in my current gig where I am doing architecture review and service delivery for Exchange at a multinational bank.
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Jan 20, 2014 16:28
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Goddamnit people. Argh. So we support a lot of "work at home" users, which is cool. Until I need to remote into your system to troubleshoot poor VoIP quality. And I can't remote in...then it connects, but takes forever. Then everything is taking forever. 20 minutes later I finally see that uTorrent is running and you are downloading like 60gigs of anime/hentai. Guess who's boss is getting an email about work time and internet useage? Jesus.
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Jan 20, 2014 17:37
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Siochain posted:Goddamnit people. Argh. If it's his private internet, how does the internet usage have any relevance to you? If he's downloading porn at home (even during "work time") and you tell someone you could be slammed with a lawsuit.
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Jan 20, 2014 18:06
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His home use (torrenting) is likely to be what's causing the poor voip quality. And it might even be going through a VPN, so I'd say both are company business.
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Jan 20, 2014 18:09
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SEKCobra posted:If it's his private internet, how does the internet usage have any relevance to you? If he's downloading porn at home (even during "work time") and you tell someone you could be slammed with a lawsuit. If he's using a work provided computer that's an issue. It also seems to be affecting his job, if it's causing poor call quality.
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Jan 20, 2014 18:10
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The special snowflakes, that became snowballs, which is now a looming avalanche... We have been building Dell e6530's out for pretty every everyone who asked for a laptop this last year with the exception for our senior staff and for one user who had a medical reason to have a smaller / lighter laptop. So we built out half a dozen or so e6330's that are considerably smaller, but less than 1 lb difference in total weight. Bit of placebo effect in my opinion, but whatever. Now we have rumors circulating that if you do any traveling at all, or are otherwise incapable of carrying the lead anchor that is your current laptop onto a plane, then you should contact IT to get it replaced. Mind you, we don't replace machines unless we have a good goddamn reason to do so. If its not out of warranty, no replacement. If they are claiming medical / ergonomic reasons, I'll suggest that they talk to our employee safety coordinators to schedule an ergonomic assessment and to get a note from their doctor cleared through the coordinators. Basically, if you're going to whine about carrying around a little extra weight on the plane or on the way out to your car, I'm going to make you trudge though so much red tape you'll be able to wallpaper your office with it. You get whatever everybody else gets sucka.
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Jan 20, 2014 18:24
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dogstile posted:Some of us apparently aren't allowed to improve. I was reading a powershell book in my lunch break and got told I should be eating or relaxing, not studying so I can get to work with a refreshed brain. I mean, its not like he can legally stop me but he mentions it every time I read the bloody thing. He doesn't want you to improve because if you do, eventually you'll be worth more than they're willing to pay (or at least, the difference will be too much for you to swallow) and you'll find a better job at a better company. Of course he can't stop you, so passive-aggressive manipulations are the preferred recourse. The joke's on managers who try that poo poo on me, it just makes me accelerate that timetable.
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Jan 20, 2014 18:36
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I kind of want to print this and frame it. This perfectly describes my job. The general response from co-workers and my boss is "there is too much to do when its done you can implement new things  " They sure thought implementing WDS was a waste of time, but its saved us so much time already. I mean my boss thought it was worthwhile since we had over 1,000 new machines to push out, but everyone else thought it was too complicated and installing the programs on the HP or Dell OEM copy of windows on all the machines was quicker then making an image. One of them STILL argues that I somehow wasted more time implementing it then it has saved and will take years before it pays off
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Jan 20, 2014 18:59
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Che Delilas posted:He doesn't want you to improve because if you do, eventually you'll be worth more than they're willing to pay (or at least, the difference will be too much for you to swallow) and you'll find a better job at a better company. Of course he can't stop you, so passive-aggressive manipulations are the preferred recourse. My review is in three days at least, so we'll see if he bumps my pay up another grand or two. I'd be willing to settle for an extra £110 or so a month, which is me being loving nice because i'm literally the lowest paid person at the company and still would be if I swallowed that down.
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Jan 20, 2014 19:11
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dogstile posted:My review is in three days at least, so we'll see if he bumps my pay up another grand or two. I'd be willing to settle for an extra £110 or so a month, which is me being loving nice because i'm literally the lowest paid person at the company and still would be if I swallowed that down. When you say, "we'll see if he bumps my pay up," what you mean is, "I expect a positive review and when I get it, I'm going to ask for a pay bump," right? I mean, he could offer but most of the time that's not how it works.
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Jan 20, 2014 19:33
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HalloKitty posted:See, that's what I'd call efficient, which you could also say is lazy. I don't see lazy as a bad thing. It's far more efficient to have a proper solution, allowing you to be lazy later on. Manually configuring countless APs requires a lot of effort, and is totally idiotic.  Paraphrased mouseover: "Automating comes from the roots Auto, meaning self, and mating, meaning screwing"
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Jan 20, 2014 19:34
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A person who has made themselves curiously unreachable scheduled an a/v vendor to work on a holiday so guess who had to drop everything to come in? There are reasons I dislike pretty much everyone everywhere now.
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Jan 20, 2014 19:37
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Dick Trauma posted:A person who has made themselves curiously unreachable scheduled an a/v vendor to work on a holiday so guess who had to drop everything to come in? There are reasons I dislike pretty much everyone everywhere now. "Sorry, I am currently engaged in something extremely legal involving prostitutes, massive amounts of drugs and guns because this is my day off, find another whipping boy" Obviously that's not exactly what to say but hell if something along those lines wouldn't be funny.
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Jan 20, 2014 19:40
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Che Delilas posted:When you say, "we'll see if he bumps my pay up," what you mean is, "I expect a positive review and when I get it, I'm going to ask for a pay bump," right? I mean, he could offer but most of the time that's not how it works. That's what I mean, i'm going to go ahead and ask. If not i'll just look for a job closer to home. No point sticking around if a job closer to home doing the same thing for the same pay crops up, it'll cost me less in both time and money.
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Jan 20, 2014 19:43
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McAfee. Why doesn't it come with a remote removal tool, is there something I'm missing? It sucks to have to RDP onto each PC to get rid of the drat thing.
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Jan 20, 2014 20:25
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 How to remove McAfeeEdit: Fixed Tags. May contain parodious drug use, strippers, and John McAfee. Use at own discretion QuiteEasilyDone fucked around with this message at 20:33 on Jan 20, 2014 |
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Jan 20, 2014 20:27
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DrAlexanderTobacco posted:McAfee. Why doesn't it come with a remote removal tool, is there something I'm missing? It sucks to have to RDP onto each PC to get rid of the drat thing. Because McAfee is pretty much malware. NWS bad link eh?
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Jan 20, 2014 20:30
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I should have expected that Oh well. The thing that's especially frustrating is that I can connect to each computer's OAS console from the server, but only have the option to perform scans etc. It seems trivial to add the option in there.
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Jan 20, 2014 20:33
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Orcs and Ostriches posted:His home use (torrenting) is likely to be what's causing the poor voip quality. And it might even be going through a VPN, so I'd say both are company business. Ding ding ding. We have a winner. Mainly the VoIP quality bit - stating to your boss that "this phone system is terrible, I'm getting crappy quality and can't work" all the while torrenting poo poo at full tilt. I'm not saying what he was downloading to his boss, just that the voip quality issue was as a result of the user downloading non-work-related material during working hours.
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Jan 20, 2014 20:40
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"Our IT is poo poo here", says the department lead who won't buy new hardware and deals with slow unreliable old poo poo. Are there many managers left who get duped by that?
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Jan 20, 2014 20:42
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Caged posted:"Our IT is poo poo here", says the department lead who won't buy new hardware and deals with slow unreliable old poo poo. Yes, and unless you have someone with similar seniority/clout who will call them on it you will continue to have poo poo rained down on you.
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Jan 20, 2014 21:57
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"A dent" seems to mean = "I wound up accidentally tearing the metal moulding off the back of the laptop when..." "Intermittent charging issues" = "I tripped over the power cord and would up ripping the copper out of the power brick." I was definitely not amused.
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Jan 20, 2014 22:27
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HalloKitty posted:See, that's what I'd call efficient, which you could also say is lazy. I don't see lazy as a bad thing. It's far more efficient to have a proper solution, allowing you to be lazy later on. Manually configuring countless APs requires a lot of effort, and is totally idiotic. Usually that's more like this:
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Jan 20, 2014 22:31
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