|
Billy the Mountain posted:The decision to tell the client or not was made way above my head, and for me to blow the whistle would result in my immediate termination. I got one kid with a second on the way, and I know for a fact I will not find another job doing what I do and making what I make. If you're going to be extremely unethical and lie to your client you should at least do it in a way that covers your rear end. Tell them the Zenith caught on fire or something, and then sell them some offsite backups. Bam, now you're getting more money and they don't think you're hilariously, insanely, wildly incompetent.
|
#
?
Aug 30, 2014 23:55
|
|
|
|
| # ? Apr 28, 2024 17:43 |
|
|
I think the whole point of those appliances is that they backup to the cloud, and that's the contract that was cancelled. So an appliance failure shouldn't be a problem.
|
|
#
?
Aug 31, 2014 00:05
|
|
|
If what the company did was truly illegal, and it was Billy's job to tell them (which is unlikely in most business relationships), then maybe he'd face some liability. But if he followed company policy and the company dropped the ball, I can't see how it would be his fault. Yes, the company acted unethically, but so did my last company. It still took me 2+ years to  and that was after I decided to be ok with taking a step down career-wise in the interest of working somewhere with a more-lucrative ladder to climb.Anyway, if there's a legality issue, it's probably the client's statutory responsibility to retain the documents and not Billy's company.
|
|
#
?
Aug 31, 2014 00:10
|
|
|
Thanks Ants posted:I think the whole point of those appliances is that they backup to the cloud, and that's the contract that was cancelled. So an appliance failure shouldn't be a problem. You'd think that if they were sensible, the cloud company would keep the backups safe for a while, even if the contract were cancelled. Same way that some alarm companies will respond to alarm calls from closed contracts in case it turns out to be a cock-up on their part that the contract got cancelled and they get sued if they fail to response and Something Bad happens.
|
|
#
?
Aug 31, 2014 00:11
|
|
|
They're definitely committing contractual fraud, which honestly is hard to tell whether or not it's criminal fraud or not. Usually in the states that's hard to do. Like really hard to do. Either way they're lying about the contract they made with a client, thus are committing fraud. There's no way Billy's going to be at fault, but I mean you're working at a place that is complacent with lying, and acting in bad faith. I don't know how you could not be looking immediately. It's not a good sign.
|
|
#
?
Aug 31, 2014 00:14
|
|
|
A ticket came in. I work in networking for a managed hosting company, and this one customer doesn't seem to have a complete grasp of the English language. They have picked up a few buzzwords here and there, and have been throwing in one buzzword in particular a little too often. I'm not sure they actually know what it means, they just think that combination of jargon will get things done quicker. So this gem came in: quote:Please change the firewall rules to allow our office IP x.x.x.x to access our servers.  Okie dokie! code:quote:Thanks for sending in your ticket! As you have requested I made the changes to enable access from your office IP to your servers, and then I reverted the change. If you need anything else please feel free to give us a call! "Do the needful" is an old chestnut that our customers in India have been using for a while, but they all seem to have jumped on the "please revert" bandwagon as well. Even if they don't completely grasp what it means. Point in case, another ticket from a couple nights ago, same customer. quote:CUSTOMER: Our network is unreachable! Please revert! It's like "revert" is a magic word he uses when he wants something done but doesn't know exactly what.
|
|
#
?
Aug 31, 2014 04:37
|
|
|
foghorn posted:"Do the needful" is an old chestnut that our customers in India have been using for a while, but they all seem to have jumped on the "please revert" bandwagon as well. Even if they don't completely grasp what it means. Point in case, another ticket from a couple nights ago, same customer. Yeah, I run into that a lot. It's usually "Please revert back to us", which I usually take to mean something closer to "please report back to us", I guess?
|
|
#
?
Aug 31, 2014 05:27
|
|
|
The last two pages of this thread has been eye opening. Like holy poo poo.
|
|
#
?
Aug 31, 2014 11:42
|
|
|
Kyrosiris posted:Yeah, I run into that a lot. It's usually "Please revert back to us", which I usually take to mean something closer to "please report back to us", I guess? Pretty much, yeah. Used to work for an international college that got a lot of west asian students and they tended to word things like that too. No matter how many times you try to tell 'em, though..
|
|
#
?
Aug 31, 2014 12:43
|
|
|
My last firm did tons of international stuff and "please revert" = "please get back to me when it's done"
|
|
#
?
Aug 31, 2014 12:53
|
|
|
Our offshore resources like to use the word "same." As in, "I have encountered X problem and have contacted Y resource and informed them of same." They also like to just skip poo poo on QAs if they don't understand it. Yesterday I asked one of them to keep an eye on an environment that his team is supposed to be monitoring [and requires its own standalone utility for monitoring] and was informed that they haven't had access to the utility for over a week - and he is by far the best employee from his office. wilfredmerriweathr fucked around with this message at 21:05 on Aug 31, 2014 |
|
#
?
Aug 31, 2014 21:00
|
|
|
I do enjoy words that users/external audiences latch on to as if it's a magic spell.
|
|
#
?
Aug 31, 2014 21:17
|
|
|
When someone called me a "resource" to my face I told them not to ever call me that again. I'm a human, not a pile of iron or some lumber.
|
|
#
?
Aug 31, 2014 21:18
|
|
|
hackedaccount posted:When someone called me a "resource" to my face I told them not to ever call me that again. Big business says otherwise
|
|
#
?
Aug 31, 2014 21:28
|
|
|
hackedaccount posted:When someone called me a "resource" to my face I told them not to ever call me that again. 
|
|
#
?
Aug 31, 2014 21:30
|
|
|
Time to build a settlement (or a road + knight if the barbarians are close to striking!)
|
|
#
?
Aug 31, 2014 21:41
|
|
|
hackedaccount posted:When someone called me a "resource" to my face I told them not to ever call me that again. My company has a metric called "resource utilization" -- it's the amount of time you've logged in the ticketing system out of how much time you were supposed to have logged, it is the prime metric on a weekly report for our activity and no one actually checks what you've logged time in 
|
|
#
?
Aug 31, 2014 22:17
|
|
|
hackedaccount posted:When someone called me a "resource" to my face I told them not to ever call me that again. When they dismantled my department and made me and a fuckton of my colleagues redundant, the HR person kept referring to it as "This piece of change". I guess that's because "showing you the door and sending your work to Poland" doesn't trip off the tongue as well.
|
|
#
?
Aug 31, 2014 22:21
|
|
|
I hate the word 'resource' in that context too, and will usually just use the obvious replacement: 'people'. If I'm talking to particularly corporate-doublespeak-loving sectors of management I will stretch so far as to use the word 'personnel'.
|
|
#
?
Aug 31, 2014 22:36
|
|
|
We have an entire team dedicated to resourcing. You request project members by resourcing them. It bothers me a lot but it's so heavily ingrained into the corporate culture that it will never go away.
|
|
#
?
Aug 31, 2014 23:30
|
|
|
hackedaccount posted:When someone called me a "resource" to my face I told them not to ever call me that again. If HUMANS are RESOURCES, why can't we STRIP-MINE them?
|
|
#
?
Aug 31, 2014 23:40
|
|
|
luminalflux posted:If HUMANS are RESOURCES, why can't we STRIP-MINE them? I see you're unfamiliar with U.S. labor laws.
|
|
#
?
Aug 31, 2014 23:43
|
|
|
luminalflux posted:If HUMANS are RESOURCES, why can't we STRIP-MINE them? In certain less reputable places of dimly lit business, you can!
|
|
#
?
Aug 31, 2014 23:55
|
|
|
hackedaccount posted:When someone called me a "resource" to my face I told them not to ever call me that again. I know that crappy bosses think of us this way, and I can't change that, but I do require that they at least make a believable effort to show that they consider me an individual. If they can't even be bothered to pretend, well, they're going to end up with a pretty low-yield resource.
|
|
#
?
Sep 1, 2014 02:18
|
|
|
I'm not sure how I feel about employers openly describing employees as resources. In a way, its nice that they're at least being honest about the relationship instead of pretending that they care until the day they kick you on your rear end to get a few extra dollars on the quarterly earnings.
|
|
#
?
Sep 1, 2014 02:55
|
|
|
Dr. Arbitrary posted:I'm not sure how I feel about employers openly describing employees as resources. In a way, its nice that they're at least being honest about the relationship instead of pretending that they care until the day they kick you on your rear end to get a few extra dollars on the quarterly earnings. I'm fine with being considered as a tool, as long as my employer is fine with me considering my job as nothing more than a means to legally acquire copious amounts of alcohol and shiny objects to make my life feel slightly less empty. Oh who am I kidding. They expect our undying loyalty, even after we're laid off so our VP can get a bigger bonus.
|
|
#
?
Sep 1, 2014 03:11
|
|
|
I'm glad we don't provide iPhones for employees so that I won't have to deal with iCloud security questions on Tuesday. Who am I kidding, I am already getting texts about it. My answer - "I don't know, I use an Android."
|
|
#
?
Sep 1, 2014 04:13
|
|
|
"I don't know, did you sleep with Verlander too?"
|
|
#
?
Sep 1, 2014 08:07
|
|
|
I have a project manager, I need developers.
|
|
#
?
Sep 1, 2014 10:20
|
|
|
SO, finally back at the office after a month of holidays. mainly beer and fishing. First thing in the morning I got a verbal rebuke from my boss because I had ASCII graphics on my out-of-office notification. how do you like them f'king apples.
|
|
#
?
Sep 1, 2014 10:36
|
|
|
Send him an apology e-mail with an ascii goatse
|
|
#
?
Sep 1, 2014 13:29
|
|
|
I had someone complain that my out of office just said "Gone fishing, back on <date>. Email <IT group email> if urgent." instead of being half a page of bullshit and padding. 
|
|
#
?
Sep 1, 2014 14:05
|
|
|
I had "don't call me unless poo poo is literally on fire" in my out of office message earlier this year. It brought a few chuckles. And zero phonecalls 
|
|
#
?
Sep 1, 2014 16:42
|
|
|
Wibla posted:I had "don't call me unless poo poo is literally on fire" in my out of office message earlier this year. It brought a few chuckles. And zero phonecalls I had a "don't call me unless you're actually on fire". Had a colleague call me up screaming. Well played you motherfucker.
|
|
#
?
Sep 1, 2014 17:25
|
|
|
dogstile posted:I had a "don't call me unless you're actually on fire". Did he have third degree burns? If not, then he didn't follow your directions. 
|
|
#
?
Sep 1, 2014 18:06
|
|
|
Our new helpdesk guy is going to piss a lot of people off if he carries on how he's started. Yes some clients (all of them) are colossal idiots, but you can't let them know that you think that. And being here for less than 8 weeks and telling people way above you that they aren't doing their jobs right isn't going to end well - sometimes the information you are given won't be complete or has changed, but you don't sit on your rear end and tell someone who has nothing to do with you that they hosed up and need to go and fix it. Sorry kid, you know what's up technically, but there's more to it than that.
|
|
#
?
Sep 1, 2014 23:42
|
|
|
We had a guy start on the helpdesk oh, bout 18 months ago, who in our very first conversation, in some horribly misguided attempt to demonstrate how technical he is and how much he hoped to join my department, told me that he could "probably do your job". I'm known to have a bit of a quick wit but I didn't and still don't know what the gently caress to say to that. I did internalize the fact that he will never, for any reason, be in my department though.
|
|
#
?
Sep 2, 2014 00:21
|
|
|
Its not hard to figure out why some people never advance past entry level positions
|
|
#
?
Sep 2, 2014 00:55
|
|
|
MC Fruit Stripe posted:We had a guy start on the helpdesk oh, bout 18 months ago, who in our very first conversation, in some horribly misguided attempt to demonstrate how technical he is and how much he hoped to join my department, told me that he could "probably do your job". I'm known to have a bit of a quick wit but I didn't and still don't know what the gently caress to say to that. I did internalize the fact that he will never, for any reason, be in my department though. I swear I vaguely remember you posting about this as well way back then. Jesus Christ has it already been 18 months since then?
|
|
#
?
Sep 2, 2014 08:11
|
|
|
|
| # ? Apr 28, 2024 17:43 |
|
|
Thanks Ants posted:Our new helpdesk guy is going to piss a lot of people off if he carries on how he's started. Yes some clients (all of them) are colossal idiots, but you can't let them know that you think that. And being here for less than 8 weeks and telling people way above you that they aren't doing their jobs right isn't going to end well - sometimes the information you are given won't be complete or has changed, but you don't sit on your rear end and tell someone who has nothing to do with you that they hosed up and need to go and fix it. Sorry kid, you know what's up technically, but there's more to it than that. If somebody else is wrong about something that affects a client, the new guy should totally bring it up. The place a lot of people in this industry fail is at understanding when and how to bring it up.
|
|
#
?
Sep 2, 2014 08:40
|
|