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Moving goalposts are great. "We can't do X for you until unrelated-to-job Y happens." Bullshit. Zamujasa fucked around with this message at 01:59 on Nov 25, 2014 |
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Nov 25, 2014 01:36
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Eehhhh, you know what, if you weren't running Exchange on it W2k3 had a pretty good run. Sure it had a lot of foibles but in the end it was relatively stable for all that.
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Nov 25, 2014 01:39
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Happiness Commando posted:Why would you submit tickets when you can wait on hold for half an hour, get a case number from a tier 0 tech, and then wait another 45 minutes before actually speaking with someone who can help you? It's not much better for CSSAs, even though we (  ) get a freebie bump to tier 2 for being certified.
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Nov 25, 2014 02:00
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Scaramouche posted:Eehhhh, you know what, if you weren't running Exchange on it W2k3 had a pretty good run. Sure it had a lot of foibles but in the end it was relatively stable for all that. Yeah, it was bulletproof. Till you had to migrate and realized how much bullshit fuckery exchange does to AD.
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Nov 25, 2014 02:06
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Scaramouche posted:Eehhhh, you know what, if you weren't running Exchange on it W2k3 had a pretty good run. Sure it had a lot of foibles but in the end it was relatively stable for all that. Our prod citrix environment is still 2003 and for how much pain we put the hosts through the only ones that really had an issue were the 10 that were P2V'd about 5 years ago and still had junk hardware drivers and references on top of McAffee AV. Won't be long until our Xenapp 7.5 farm is ready to replace them though.
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Nov 25, 2014 02:09
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incoherent posted:Yeah, it was bulletproof. Till you had to migrate and realized how much bullshit fuckery exchange does to AD. yaaaaaaaa the things I typed are urine yellow now shouting at me off the page!!!! (also hence my caveat of "if you weren't running Exchange on it")
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Nov 25, 2014 02:29
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Scaramouche posted:Eehhhh, you know what, if you weren't running Exchange on it W2k3 had a pretty good run. Sure it had a lot of foibles but in the end it was relatively stable for all that. Not in my experience. I did some reports once and (2 years ago) 2k3 machines represented ~40% of our user base and ~85% of our support cases. Granted, I'm looking at this from a backup perspective, but man, every time I see a 2k3 machine in a ticket I kinda cringe a little. I know it's gonna suck, and whatever problems they're having with their backups can be traced mostly a mix of general server suckiness or VSS issues.
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Nov 25, 2014 02:42
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Chalets the Baka posted:This is why interviews should be paid. No worker's time should be wasted like this. Think about all the dunderheads you've interviewed that, when you asked them to do something through the command prompt, stared at you as if you just asked your cat. You want to pay those people for wasting your time.
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Nov 25, 2014 02:47
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Lord Dudeguy posted:poo poo not pissing me off: SIP/IP/E Faxing What do you mean the fax software we bought isn't compatible with our SIP provider/SBC/network delay?
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Nov 25, 2014 03:07
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the future 
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ConfusedUs posted:Not in my experience. I did some reports once and (2 years ago) 2k3 machines represented ~40% of our user base and ~85% of our support cases. Granted, I'm looking at this from a backup perspective, but man, every time I see a 2k3 machine in a ticket I kinda cringe a little. My phone server is a unholy hellplane of windows server 2003, SQL express, and java 6. Just got an email last week they're upgrading the os with the latest version of the phone software.... ...to 2008.
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Nov 25, 2014 04:54
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incoherent posted:My phone server is a unholy hellplane of windows server 2003, SQL express, and java 6. Man, I've seen dozens of servers like this. They're usually awful to deal with. I've lost track of how many support cases we can trace to these things running out of some resource, be it memory, disk space, or whatever. I feel your pain, man. 
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Nov 25, 2014 05:10
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I built a script to automate a TON of router subint configs we're pushing over the next year. Just a basic WPF find & replace on a template. It doesn't save THAT much time but it makes it a lot less tedious, every one of them has 8 /28 subints, with the script you only have to put in the /24 they're all part of. I got cocky and figured I'd roll the switch configs with it too. It's just one vlan int and an ip default-gateway, might as well, right? poo poo pissing me off: I was tired when I made the template and used the same variable for the switch vlan int and the ip default-gateway address. We've only sent out 30 router / switch sets  At least our sub is getting good experience building rollovers
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Nov 25, 2014 05:57
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No I don't want a whitepaper. I'm sick of hearing about them. 
GargleBlaster fucked around with this message at 14:56 on Nov 25, 2014 |
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Nov 25, 2014 10:52
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I work for a large ISP doing mostly second-level support. At one point in the past, our users could 'partner' with another large company through us for email service. We still have approx 1 million people on that partnership. We've been advised that, due to an encryption mismatch between our servers and theirs, transactions will no longer propagate between the two systems. This means that anyone who changes their password or attempts to create a new user will no longer be able to access their account because it will knock it out of sync. Their side is "meeting industry standards", so they won't change. My company has made it clear that the system will not be upgraded to resolve the issue. For contractual reasons, we aren't supposed to recommend that users migrate off of that service back to ours. Current process is to advise users that there's an issue and we're working on it. The fact that this leaves them completely unable to use their email and that we aren't going to be fixing it is to be left out of the conversation. Yay...
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Nov 25, 2014 14:56
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Varkk posted:You must work with the Government. Oh I wish. Manufacturing.
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Nov 25, 2014 16:15
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This @mefax.com spamming is getting mighty annoying. We had 1100 messages go through SpamSoap to over 100 clients today... must be a huge blitz campaign. No word on what the payload is but it does look awfully similar to CryptoWall.
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Nov 25, 2014 16:19
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Currently - the braindeadery of including files that have nothing to do with project / will not work on the given project, and then complaining that it doesn't work. Some background - we have core files, and then we have distribution files that can either work with the core, or work instead of core. So we end with situation that a person will copy one custom file from one project to other project without even trying to determine if it is needed, or not, or what kind of adjustments need to be done. And it's always - I don't know anything, I didn't do anything... I seriously need to start looking for new job.
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Nov 25, 2014 16:25
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 Stupid wiring. Extension cords leading to power strips. We're installing new furniture and the owners blew a nut because I spent a couple thousand to have electricians come in and do this the right way.
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Nov 25, 2014 20:36
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gently caress you, AT&T. 911 isn't working. They see it on their end. They don't know what changed. I had the distinction of eating the verbal barrage of 9 employees who got to see someone crack their head open on the floor and couldn't call emergency services. Sure, they didn't have the wherewithal to grab a cell phone and that issue was communicated to them quite clearly. But still, this isn't a tinker-toys "My monitor is fuzzy" kind of problem, AT&T. Fix it.
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Nov 25, 2014 20:43
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That's a lawsuit waiting to happen. You got a legal department? Bring them in now.
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Nov 25, 2014 20:44
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Our infosec guy pissed the government off so much we are under the microscope for anything we do. (because we are a 'secure environment') To the point where I can't even re-locate a broadband line without someone signing off on it. I'm stuck between the head of IT who is trying to pick up the pieces and appease the government and my regular boss who has staff complaining left right and centre because we can't deploy any systems that are actually useful. time to stir the pot!
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Nov 25, 2014 21:12
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incoherent posted:RIP equallogic support. You were the only good thing from dell. I've always had good service with Dell gold support.
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Nov 25, 2014 21:25
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I'm looking to maybe buy a used Thinkpad X-series, probably an X230. I really want the nice IPS monitor and not the bleh TN one, but unfortunately they're the same resolution, so it's hard to tell them apart in the ads. Luckily, Lenovo being Lenovo, you can look up the serial number of any of their products online and find the exact hardware specifications, including FRU numbers for all the parts. So I've taken to asking sellers to provide me the serial number so I can look it up. But now this seller is really goddamn adamant that I absolutely have to come see his laptop in person, because "everyone knows you can't tell which screen it is from the serial number, you can only look up the warranty status, you have to look at it, it's really nice". Goddammit, you ignorant gently caress, don't try to school me on something you know literally nothing about. I made a living buying, supporting and repairing IBM/Lenovo laptops for years, I know this poo poo 
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Nov 25, 2014 21:28
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Nine times out of ten they do know what you're talking about but they're playing dumb because they know they have the version you don't want and they're hoping that making you come and look at it in person will make you think "gently caress it I might as well buy it now I'm here".
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Nov 25, 2014 22:09
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gently caress you, AT&T. Still no 911. "Maybe remove some headers, we don't need them."? Are you kidding?
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Nov 25, 2014 22:28
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Seriously, get your lawyers on it. They've had long enough.
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Nov 25, 2014 22:36
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Ugh... the Googles are broken.
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Nov 25, 2014 22:36
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Lord Dudeguy posted:gently caress you, AT&T. Is there any chance this could be related to the port you posted about back in june? Has your company made successful 911 test/actual calls since then? If AT&T keeps stonewalling, let them know you'll be filing a complaint with your state's PUC/equivalent, or AG, as nonworking 911 tends to be a high priority.
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Nov 25, 2014 22:41
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Lord Dudeguy posted:gently caress you, AT&T. So what headers are they talking about? Is this SIP? Do they see incoming messages from you? You said that 911 calls route to an IR that determines where the caller is. What is the call path?
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Nov 25, 2014 22:58
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chrisf posted:Is there any chance this could be related to the port you posted about back in june? Has your company made successful 911 test/actual calls since then? You know, that's a good point. I tested when the trunk was initially built, and since then there's been no 911 usage. It doesn't excuse the fact that all my trunks use the same hardware with the same configuration (gateway IPs notwithstanding), and numbers were ported to those trunks, too. :fake edit: Just got an engineer that saw our identical trunks, most working, one not. There's hope. :edit: quote:So what headers are they talking about? You got me. They're complaining about "IPv4 is offered" and some other stuff that I can't mangle with my SBC. They're saying our headers are greater than 1500 bytes and should be "trimmed down". quote:Is this SIP? Do they see incoming messages from you? Yes and yes. quote:You said that 911 calls route to an IR that determines where the caller is. What is the call path? 911 calls don't route any differently than a regular call - they simply change the Caller ID (Calling Number) to one that AT&T has on file with a proper building address. :more editing: Ok the engineer saw no difference between a successful 911 invite packet and a failed 911 invite packet. Off to escalation again. Apparently I'm firing 2500 bytes on a SIP INVITE, and their group says that's a no-no? AT&T requires UDP so there may be some truth, but why support Sonus SBCs when that's how the SBC sends them? Lord Dudeguy fucked around with this message at 23:16 on Nov 25, 2014 |
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Nov 25, 2014 23:03
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Lord Dudeguy posted:
So they are presumably responding with a 513 message too large response when they get your invite. Your outgoing calls route through an SBC which would be the demarc point for ATT. The SBC changes the URI to come from a specific billing number depending on the location, because these are extensions and not DID's, so ATT has no record of their location. Does that sound right? Is there a lot of header info? If you have 2 lines and one is down, are things looping? Of course ATT could have restricted the length. Your best bet is to get an INVITE from a failed call and check to see how large it is, and maybe compare it against a successful call. Do you have the capability to do that in your SBC? What kind is it?
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Nov 25, 2014 23:18
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AT&T finally got back to me - Successful INVITE - 1100 bytes Failed INVITE - 2500 bytes Round goes to AT&T on this one, but I'll take it away for taking 8 hours on an emergency ticket to get me to talk to someone. Now I battle with the guys at Sonus.
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Nov 25, 2014 23:47
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Friend of mine had a job offer for a company in town starting next week. She had gotten the offer letter last month and had the contract and everything. Today she calls to confirm that everything is still green and they tell her "Actually, we already filled that position with someone else." Good loving thing she didn't put in her resignation yet or she would've walked into the new job just to be informed she didn't have it. What the gently caress kind of company does this?
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Nov 26, 2014 00:11
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Zamujasa posted:Good loving thing she didn't put in her resignation yet or she would've walked into the new job just to be informed she didn't have it. What the gently caress kind of company does this? A poo poo one. Was she not supposed to accept the offer or anything?
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Nov 26, 2014 00:17
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Lord Dudeguy posted:AT&T finally got back to me - They can't handle large MTU or something?
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Nov 26, 2014 00:17
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Thanks Ants posted:A poo poo one. Was she not supposed to accept the offer or anything? Who knows. As far as any of us knew, it was a done deal with a start date of next week, agreed upon and everything.
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Nov 26, 2014 00:50
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Zamujasa posted:Who knows. As far as any of us knew, it was a done deal with a start date of next week, agreed upon and everything. If she has a signed offer letter and it's written somewhere about a start date she might have that company over a barrel. If it were me I'd start calling to see what it was worth for the problem to go away.
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Nov 26, 2014 00:56
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Zamujasa posted:Friend of mine had a job offer for a company in town starting next week. She had gotten the offer letter last month and had the contract and everything. Sue them, if that's possible.
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Nov 26, 2014 00:59
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Yeah surely she's owed at least the notice period?
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Nov 26, 2014 01:01
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Daylen Drazzi posted:If she has a signed offer letter and it's written somewhere about a start date she might have that company over a barrel. If it were me I'd start calling to see what it was worth for the problem to go away. If she has a signed offer letter and an agreed-upon start date, I'm sure some local employment lawyers would love to take the calls she should be making tomorrow morning.
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Nov 26, 2014 01:01
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