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37th Chamber posted:Not sure what it's like out West, but last time there was congestion in Ontario, Teksavvy had a multiple Gbps links, collecting dust waiting weeks ( the longest time incumbents have to respond, per-CRTC rulings) for the respective incumbent to light them up. There is a known lead time for bringing those links online, they have to be scheduled in advance, this is not a particularly egregious requirement in a large scale operation. But Teksavvy's failure to plan for their network's bandwidth needs gets blamed on the incumbents. Going through DSLr forums shows week after week of, "we're bringing another (1,2,3,4) 10g link(s) online, hopefully this will fix it". The fact that they can't bring new links online on the fly is unfortunate but a known condition, so it really is a failure to plan for the needed capacity. This happened all this winter too in Ontario, and last winter. Despite this exact scenario having happened the previous year they were left scrambling to bring capacity online, apparently shocked that people were staying in and using the internet when the weather was bad. My favourite was the shift to aggregate POI links (Rogers' network in Ontario) a couple years ago. There were massive peak time congestion issues and this was blamed solely on shoddy last mile infrastructure from Rogers, the move to APOI was going to fix everything. And then it didn't. Because it turned out that the local node congestion was just masking the fact that Teksavvy didn't have enough bandwidth for all those connections to begin with. And so they scrambled to bring more links online and blame was placed on Rogers for not immediately putting the new connections in place, despite the fact that it was Teksavvy's responsibility to plan for the needs of their network and schedule upgrades accordingly. So yes, the incumbents make things very difficult at times, and they definitely don't go out of their way to make resolving issues any easier. But they operate essentially as huge bureaucracies, there are rules and regulations and schedules for getting things done and they generally do get done to spec and on time as long as every t is crossed and i dotted. Blaming them because a provider is playing fast and loose rather than following the rules is unhelpful.
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Apr 15, 2015 21:32
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Volguus posted:Odds are Telus won't let them. Same like Start.ca who cannot offer 250/20 because Rogers won't let them (the reason is that they need a special kind of modem and poo poo, but in reality ... why not keep them out if you can?). Why couldn't start.ca get that "special modem"?
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Apr 15, 2015 21:33
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To be fair, there have been 0 helpful posts to the guy since he brought it up. What is this thread supposed to do but commiserate about paying for internet in Canada
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Apr 15, 2015 21:33
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Mantle posted:Why couldn't start.ca get that "special modem"? In this case because Rogers are being dicks and will not certify any modems except their own for use on that tier and will not activate their own modem for any other provider (since presumably there's no way to "buy" one from anyone but Rogers that's actually certified). Same reason why Teksavvy pulled everything above 60Mbps. Rogers won't activate the older 8x4 channel modems for tiers above 60Mbps now and there aren't yet any other certified modems that aren't exclusively offered by Rogers. This is a very black-and-white case of the incumbent being anti-competitive dicks, and you'll notice it doesn't only affect Teksavvy. Zigmidge posted:To be fair, there have been 0 helpful posts to the guy since he brought it up. What is this thread supposed to do but commiserate about paying for internet in Canada The thing is white-knighting a company that has lovely practices that adversely affect their customers just to stick it to a larger company that also has lovely practices doesn't really address the issue with why internet service is lovely in Canada. infernal machines fucked around with this message at 21:41 on Apr 15, 2015 |
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Apr 15, 2015 21:35
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Fair enough points, with how large Teksavvy has ballooned over the years, they really should have the metrics and experience to know when to start firing up new links before it's an issue. On the cable front, Teksavvy actually has a couple CISCO3848 24x8 units, but the plans are still so prohibitively expensive from a CBB standpoint, they (or any TPIA) don't offer them outside grandfather plans.
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Apr 15, 2015 21:47
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infernal machines posted:doesn't really address the issue with why internet service is lovely in Canada. Okay then. Let's brainstorm ways in which we Canadian Internet customers can improve the quality of our Internet service. I'll get the ball rolling: 1. Leave Canada.
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Apr 15, 2015 21:54
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infernal machines posted:The thing is white-knighting a company that has lovely practices that adversely affect their customers just to stick it to a larger company that also has lovely practices doesn't really address the issue with why internet service is lovely in Canada. The thing is we like Teksavvy and what they're trying to do. We don't like robetel and what they're trying to do. Nobody can do anything about it but talk from their own bias. poo poo isn't going to chance in this thread and we're all going to keep white knighting the company we like.
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Apr 15, 2015 21:55
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Sassafras fucked around with this message at 07:42 on Apr 28, 2015 |
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Apr 15, 2015 22:01
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The thing is, Teksavvy could be better. They do a lot of industry specific advocacy work, and frankly that is great, and they absolutely do deserve to be rewarded for it (even if it is ultimately self-serving too). But they need to stop running the network like they're three guys in a basement somewhere in Chatham. They had a massive customer service crisis for a couple years due to growing faster than they could handle. They hired people, built their systems and infrastructure, and have to some extent resolved the issues. Somehow the actual network seems to be falling well behind that, continually. And that's one of the places where people are all too happy to start pointing fingers at the last mile providers instead of at Teksavvy.
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Apr 15, 2015 22:05
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Apr 15, 2015 22:07
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Jan posted:Okay then. Let's brainstorm ways in which we Canadian Internet customers can improve the quality of our Internet service. Eat the rich. Alternately, call for their nationalisation at every opportunity. Rogers delenda est Mister Facetious fucked around with this message at 22:21 on Apr 15, 2015 |
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Apr 15, 2015 22:19
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Ok, so I will be moving to Richmond, BC next month and am thinking of trying out Teksavvy DSL for the first time. Is there anyone out there that has a DSL modem that will work with them they aren't using and wants to sell it? Bonus if you are local. Let me know if this is against the rulez.
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Apr 15, 2015 22:22
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Mantle posted:Ok, so I will be moving to Richmond, BC next month and am thinking of trying out Teksavvy DSL for the first time. Is there anyone out there that has a DSL modem that will work with them they aren't using and wants to sell it? Bonus if you are local. Did you check out the Cable service? It will allow you to get better/cheaper service.
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Apr 16, 2015 00:13
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Mantle posted:Ok, so I will be moving to Richmond, BC next month and am thinking of trying out Teksavvy DSL for the first time. Is there anyone out there that has a DSL modem that will work with them they aren't using and wants to sell it? Bonus if you are local. I actually have a Thompson Speedtouch ST516 v6 I used for Teksavvy DSL in Ontario a few years ago. No idea if that would work in BC, but you should phone and ask them.
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Apr 16, 2015 00:25
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Sprawl posted:Did you check out the Cable service? It will allow you to get better/cheaper service. I did. Cable with 5mbps up = $145/mo DSL with 5mbps up = $45/mo I need that upstream and would go for 10mbps up if Teksavvy offered it. Skandranon posted:I actually have a Thompson Speedtouch ST516 v6 I used for Teksavvy DSL in Ontario a few years ago. No idea if that would work in BC, but you should phone and ask them. Apparently it will work, but it's limited to 15mbps down. Thanks though!
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Apr 16, 2015 00:32
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So, looking at who's available as options when I get my own single apartment instead of rooming. Anyone ever heard of or tried unmetered.ca?
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Apr 16, 2015 09:54
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StealthArcher posted:So, looking at who's available as options when I get my own single apartment instead of rooming. Anyone ever heard of or tried unmetered.ca? They look like a chinese run telus/shaw reseller given their location, service areas and tv channels displayed on that front page.
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Apr 16, 2015 12:13
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Sprawl posted:They look like a chinese run telus/shaw reseller given their location, service areas and tv channels displayed on that front page. Hmmph, sucks. Guess I'm limited to Teksavvy and Distributel huh? E: That really kinda sucks actually, they have a DSL option with 10Mbps Upload, which neither TS or DTel have (5 limit at each). Really could use that, though I'd like to hear their service is legit first. StealthArcher fucked around with this message at 14:50 on Apr 16, 2015 |
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Apr 16, 2015 14:42
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StealthArcher posted:That's 2am, you're waaaaaay out of anything approaching 'peaktime'. Try doing it again around 6-9pm your time and see then. 
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Apr 17, 2015 02:15
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 Mac and phone on Wi-Fi, PS4 streaming SD youtube. 60/10 plan.
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Apr 17, 2015 02:35
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StealthArcher posted:Hmmph, sucks. Guess I'm limited to Teksavvy and Distributel huh? At least here TS has a 25 down/10 up DSL option, it's what I'm using.
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Apr 17, 2015 14:31
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ToxicFrog posted:At least here TS has a 25 down/10 up DSL option, it's what I'm using. Where's that at? Edmonton has only got a 25/5
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Apr 17, 2015 14:39
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StealthArcher posted:Hmmph, sucks. Guess I'm limited to Teksavvy and Distributel huh? I'm about to ditch Distributel myself because they don't have a reasonable offering with 10Mbps upload. ElectronicBox and TekSavvy both have a 15/10 cable option now that's barely more expensive than my 10/1.
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Apr 17, 2015 14:40
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Jan posted:
Heh,nope. Been living in Victoria, Winnipeg and now Eddy since then.
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Apr 17, 2015 14:43
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StealthArcher posted:Where's that at? Edmonton has only got a 25/5 Guelph, ON.
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Apr 17, 2015 18:08
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Got a service upgrade a few nights ago $45/mth unlimited in downtown Toronto. teethgrinder fucked around with this message at 04:58 on Apr 20, 2015 |
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Apr 20, 2015 04:55
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"... I am literally wet with jealousy." - Lana Kane, "Archer"
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Apr 20, 2015 05:54
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Well, looks like I'm moving to Toronto...
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Apr 20, 2015 15:58
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It's a crapshoot what you get in Toronto. You need to find a building serviced by an indie fibre isp. Beanfield is the best-known one. I have Coextro. I think there's another one or two. We only have Coextro because our building had a really savvy board member pushing it. Bell and Rogers try to lock out third-parties wherever they can.
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Apr 20, 2015 16:05
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teethgrinder posted:It's a crapshoot what you get in Toronto. You need to find a building serviced by an indie fibre isp. Beanfield is the best-known one. I have Coextro. I think there's another one or two. I'm just going to move in with you. When is good to bring my stuff around?
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Apr 20, 2015 16:25
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Yeah, the Bell/Rogers fiber plans are garbage. My building has fiber and these are the options: 15down/15up, 50gb/month, $56/month 25down/25up, 125gb/month, $66/month 50down/50up, 250gb/month, $76/month 175down/175up, 300gb/month, $94/month Make any of those plans unlimited for an extra $30/month ($10/month if you have a bundle). Also, if you can believe it, they just increased those caps like a week ago. I wish I had one of the good ISP's...
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Apr 20, 2015 16:45
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acetcx posted:Yeah, the Bell/Rogers fiber plans are garbage. My building has fiber and these are the options: If you were to use the 175mb/s at full capacity you would last 137142 seconds or 2285 minutes or 38 hours or about a day and half before hitting the cap, what's even the loving point to speeds like that.
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Apr 20, 2015 17:37
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DariusLikewise posted:If you were to use the 175mb/s at full capacity you would last 137142 seconds or 2285 minutes or 38 hours or about a day and half before hitting the cap, what's even the loving point to speeds like that. Big numbers are better and most people are confused by the changing units.
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Apr 20, 2015 18:11
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acetcx posted:Yeah, the Bell/Rogers fiber plans are garbage. My building has fiber and these are the options: I pay equivalent to the 175/175 for 40/2 up here in Northern Ontario. $30 for unlimited to (which I pay, unfortunately, as their only unlimited package is 20/1 which is too slow for my work VoIP phone). loving hell I wish I had your options.
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Apr 20, 2015 18:17
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Siochain posted:I pay equivalent to the 175/175 for 40/2 up here in Northern Ontario. $30 for unlimited to (which I pay, unfortunately, as their only unlimited package is 20/1 which is too slow for my work VoIP phone). Ouch, that sucks. I guess it's pretty easy to forget what it's like outside the city. Sorry for being a typical Toronto rear end in a top hat.
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Apr 20, 2015 20:56
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teethgrinder posted:Got a service upgrade a few nights ago Every day I see a Beanfield truck rolling around Liberty Village and all I can do is hurl expletives at it as I plan my move to downtown.
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Apr 21, 2015 02:05
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so i got an email from telus saying that i'm at 95% of my "monthly data allowance." are they charging people for this already? my router say's i'm only at 116gb.
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Apr 21, 2015 03:58
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Acer Pilot posted:so i got an email from telus saying that i'm at 95% of my "monthly data allowance." are they charging people for this already? my router say's i'm only at 116gb. Starting in June they will be charging. http://www.telus.com/en/bc/get-help/account-and-billing/understand-your-bill/ffh/usage-based-internet-charges/support.do
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Apr 21, 2015 04:05
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Decairn posted:Every day I see a Beanfield truck rolling around Liberty Village and all I can do is hurl expletives at it as I plan my move to downtown.
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Apr 21, 2015 05:24
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less than three posted:Starting in June they will be charging. They already started charging in some parts of BC starting at the end of March.
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Apr 21, 2015 07:03
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