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Data Graham posted:Florid language aside, it puts me in mind of a story I heard a long, LONG time ago (like back around 2000) of a cascading UPS/generator failure in which one smallish UPS died, the others in the bank it was in surged to pick up the capacity, that caused a spike that blew out a transformer further down the line, causing a big UPS or generator to come online that hadn't been tested in a long time, which failed, and its backups spiked, and the same thing happened again to the next thing that was 10x bigger, and so on and so on, resulting in several major office buildings going dark for weeks or something like that. This rings a bell for me, too. I can't remember the details.
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Apr 12, 2019 14:33
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Judge Schnoopy posted:"but then the panic also spread to the VMware clusters. They saw the end of the world approaching, and initiated full evacuation" Know your audience. Some can appreciate an RCA that uses a light-hearted narrative style. (as long as the RCA identifies the root cause and how to avoid a similar situation in the future) However, some will react with great wrath that you aren't taking this SERIOUS ISSUE SERIOUSLY. WHY DO WE HAVE JOKERS RUNNING OUR SYSTEMS?
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Apr 12, 2019 14:37
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Hey do you guys know if we have a thread here where I could look for some advice on MIME XML-binary Optimized Packaging (XOP)? I have to help a client learn how to accept a message in that format and my company is surprisingly short on documentation about it.
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Apr 12, 2019 15:24
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evobatman posted:We had an... incident yesterday where absolutely everything went down. Doing extremely dumb changes during production, but poetically.
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Apr 12, 2019 15:29
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Nuclearmonkee posted:Doing extremely dumb changes during production, but poetically.
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Apr 12, 2019 16:44
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D. Ebdrup posted:Is that what DevOps is? Not quite, the poetry tends to be more vogon-like 
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Apr 12, 2019 17:17
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Super Slash posted:What's wrong with this picture: Is that not even a v2 chassis? 
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Apr 12, 2019 17:20
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Lol at running critical stuff on a chassis with a single decade-old power supply in tyool 2019.
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Apr 12, 2019 17:36
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Proteus Jones posted:Know your audience. Yeah and then you know who to ignore in the future.
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Apr 12, 2019 17:59
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A ticket came in: customer is complaining that the account activation link in their email is not working and that this is "SEVERITY 1 EXTREMELY URGENT". Even glossing over the fact that such a request isn't even in the same galaxy as "extremely urgent", the email this jackoff is complaining about was sent... in January. No poo poo the activation link isn't going to work. 
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Apr 12, 2019 18:06
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Kyrosiris posted:A ticket came in: customer is complaining that the account activation link in their email is not working and that this is "SEVERITY 1 EXTREMELY URGENT". Require a notarized request sent via certified mail before sending another activation link.
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Apr 12, 2019 18:09
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I got a request to clone two IDE drives running DOS that controls mission critical manufacturing equipment at our manufacturing facilities.
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Apr 12, 2019 18:12
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Kyrosiris posted:A ticket came in: customer is complaining that the account activation link in their email is not working and that this is "SEVERITY 1 EXTREMELY URGENT". Love when these all happen on tax weekend, as everyone tries to login to various financial hidey-hole sites they haven't opened in months
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Apr 12, 2019 18:39
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Wibla posted:Not quite, the poetry tends to be more vogon-like Nope, not at all entirely obsessed with the trilogy in five parts. Nope.
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Apr 12, 2019 19:37
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Reminds me of the time we were trying to decomm a data center and move the data to a new site. I'm probably going to mangle some details here, but that's because my team doesn't deal with servers, and we spent the whole day locked out of everything and watching from the sidelines, sipping beers and laughing at our colleagues. Anyway. From what I recall, the new data center came up, so they took down the old one...and then the new one choked on something unanticipated and went down hard. For whatever reason, not only did the old one fail to come back up in an attempt at getting prod running again on short notice, but the disaster recovery for the new data center was also broken on arrival. We lost something like 14 hours worth of customer data. It was spectacular. People got fired over it. I still see co-workers wearing, "I Survived [That Event]" shirts in meetings sometimes, and that poo poo was like 3 years ago.
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Apr 12, 2019 19:47
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GreenNight posted:I got a request to clone two IDE drives running DOS that controls mission critical manufacturing equipment at our manufacturing facilities. Clone to SSD? https://forums.somethingawful.com/showthread.php?threadid=3788665&pagenumber=93&perpage=40#post492881523
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Apr 12, 2019 19:58
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TITTIEKISSER69 posted:Clone to SSD? What the hell can clone a FAT16 drive though?
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Apr 12, 2019 20:00
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GreenNight posted:What the hell can clone a FAT16 drive though? Clonezilla?
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Apr 12, 2019 20:02
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GreenNight posted:What the hell can clone a FAT16 drive though? Use something that clones at the bit level? https://hddguru.com/software/HDD-Raw-Copy-Tool/
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Apr 12, 2019 20:04
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GreenNight posted:What the hell can clone a FAT16 drive though? Macrium Reflect can, according to their knowledge base. You'll need to hook it up to a modern computer though. https://knowledgebase.macrium.com/display/KNOW72/Minimum+System+Requirements
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Apr 12, 2019 20:08
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Awesome! I have an IDE to USB enclosure.
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Apr 12, 2019 20:16
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GreenNight posted:What the hell can clone a FAT16 drive though? dd
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Apr 12, 2019 20:24
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GreenNight posted:What the hell can clone a FAT16 drive though? What cloning software have you used that can't?
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Apr 12, 2019 21:18
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fishmech posted:What cloning software have you used that can't? I was talking to the Acronis dudes via their website and they told me that they don't support FAT16. Maybe it does and the guy from India was feeding me a line.
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Apr 12, 2019 21:23
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This was my answer.
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Apr 12, 2019 21:24
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I'm still waiting for the twist where GreenNight reveals that the drives he has to clone have crashed heads (or something similarly final), rather than this being a precautionary thing.
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Apr 12, 2019 21:36
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Geemer posted:I'm still waiting for the twist where GreenNight reveals that the drives he has to clone have crashed heads (or something similarly final), rather than this being a precautionary thing. No, it's working. Pretty sure we found an easier way though. Add the second drive as the slave and do xcopy.
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Apr 12, 2019 21:44
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You know the perks of being at a company that used to do forensics in the early 2000's is I could just walk out the back and do that with a hardware device. Thanks you letting me know WHY I can do that.
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Apr 12, 2019 21:45
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GreenNight posted:I was talking to the Acronis dudes via their website and they told me that they don't support FAT16. Maybe it does and the guy from India was feeding me a line. I found out because that's what the new FreeBSD boot loader is written to until a few months ago.
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Apr 12, 2019 21:49
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Yay, FreeBSD is still relevant enough to get a namecheck 
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Apr 12, 2019 21:52
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Data Graham posted:Yay, FreeBSD is still relevant enough to get a namecheck I am slightly miffed that it seems like an ever-increasing amount of people think the BSDs are just a flavour of Linux. In my experience, it just tends to run forever when you set it to do something.. It does figure in the 2019 StackOverflow survey, so that's something? I have been running it for almost 20 years, though.
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Apr 12, 2019 22:07
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D. Ebdrup posted:Reports, deaths, exaggerated, et cetera. I think FreeNAS still uses FreeBSD. That's been my only interaction with it. Seems solid enough, though, if the hardware it's running on isn't 20 some years old.
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Apr 12, 2019 22:10
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D. Ebdrup posted:I have been running it for almost 20 years, though.  Wrote a giant book on it even
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Apr 12, 2019 22:11
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GreenNight posted:No, it's working. Pretty sure we found an easier way though. Add the second drive as the slave and do xcopy. This may or may not matter on specialty equipment. I'd definitely recommend using Clonezilla to store an image somewhere safe, then you can restore it to whatever hardware you want any time you need.
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Apr 12, 2019 22:27
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wolrah posted:dd, Clonezilla, or other raw copy tools will give you a bit-for-bit perfect image of the source disk. xcopy won't get bootloaders or anything outside of the filesystem. Yeah good points. It's just DOS with some c++ apps that we no longer can compile. Supposedly it's being upgraded in Q3 after 20 god drat years.
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Apr 12, 2019 22:28
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A ticket came in: "My Gmail connector doesn't work in outlook, I use my gmail account for business quite often. PLEASE ASSIST!!!" 
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Apr 12, 2019 23:53
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Dirt Road Junglist posted:I think FreeNAS still uses FreeBSD. That's been my only interaction with it. Seems solid enough, though, if the hardware it's running on isn't 20 some years old. Possibly the most famous use of FreeBSD nowadays is probably Netflix's content delivery network (their front-end runs on Linux via AWS, but FreeBSD serves the actual content). Then there's a lot of rumors (some of which have been confirmed, others which are known by the developers but can't really be talked about publically) about its use in banking and government work, and many other sectors where GPL(v3) code is avoided as if it was the plague, because they're required by law to keep secrets. As to the hardware thing; FreeBSD is picky, but it's no more picky than Linux was (and other opensource projects still are) before vendors started flocking on because of all the cheap server monkeys they could and still can hire. That's not to say that you can't buy new hardware and have it work, especially after FreeBSD made use of the Linux KPI brought in with the OFED/fiberchannel stack, which enables it to get graphics card firmware from the FreeBSD ports tree, so that they can be kept more up-to-date than the in-kernel code (which has since been stripped). Plenty of the developers run FreeBSD on their laptops, and not all of them have ThinkPads anymore. Maybe I'm also in some bubble or something, but I've noticed a lot more people trying FreeBSD and finding out that their hardware actually works now where previously it didn't. There's quite a few observations to be made about Linux and 1) its increasing vendor lock-in from a distribution point of view, 2) the result of the foundation being structured as a 501c6 rather than a 501c3 like the FreeBSD Foundation, 3) the sheer number of commits being done by commercial entities vs. the very few contributions from people working on their own time as well as 4) the increasing tendency of Linus and his leutenants who simply commit the code of others (who may well be contributing to his salary; not that there's anything inheritly bad with that - but it could be a conflict of interest). If anyone's interested in talking about it, you can probably guess I have some opinions, so.. Data Graham posted:
GreenNight posted:Yeah good points. It's just DOS with some c++ apps that we no longer can compile. Supposedly it's being upgraded in Q3 after 20 god drat years.
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Apr 13, 2019 00:21
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D. Ebdrup posted:
The previous VP was told to retire and the new VP is all about spending money to get poo poo done. I don't agree with his management style but he put his foot down when he found out about this. He basically told his staff to make it current or else. I have about 15 years worth of emails and my boss backed me up when I said that I've known this was a nightmare and was overruled.
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Apr 13, 2019 00:27
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GreenNight posted:The previous VP was told to retire and the new VP is all about spending money to get poo poo done. I don't agree with his management style but he put his foot down when he found out about this. He basically told his staff to make it current or else. I have about 15 years worth of emails and my boss backed me up when I said that I've known this was a nightmare and was overruled.
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Apr 13, 2019 00:32
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I agree 100%. But I have faith. The motherboard on that PC died last week and manufacturing got a replacement from ebay, swapped the CPU, and got it all up and running without any IT involvement. I was impressed. That basically scared the poo poo out of everyone and got a fire under their asses, hence having to clone the drive.
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Apr 13, 2019 00:33
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