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I'm working at a small-ish (~90 people) office that currently has no ticketing system. We fake our way with Sharepoint lists and email, but I'd like to implement a proper system. The past couple of places I've worked at all had their own homebrew solutions, so I'm not very familiar with what's out there. Any suggestions? I've looked into things like Spiceworks and Zen Desk.
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Aug 8, 2014 05:47
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This is kind of cool, mostly because I've been in no way affected by it: some routers have so many BGP routes in their routing tables that they are literally hitting their limits and crashing. http://seclists.org/nanog/2014/Aug/162 Apparently it's been causing some major problems today for a ton of providers.
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Aug 12, 2014 22:08
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My 4 year degree has absolutely nothing to do with IT and was likely a complete waste of money, but at least I cut my teeth at the school help desk. 
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Aug 15, 2014 19:01
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Misogynist posted:Anyone have a preferred SSH client app for iPhone these days? http://panic.com/prompt/ I haven't ever used it personally, but I've used and really like their other software (Transmit, Coda), so it's probably worth a look.
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Aug 24, 2014 02:04
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A few weeks back, a user came to me with a question. She brings a piece of paper with her, places it on my desk, and says that she's having trouble with this site (our intranet). I was confused about why she didn't IM or email me the address, but at the same time it was kinda 
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Nov 2, 2014 06:26
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Docjowles posted:Jeffrey Snover (the guy who invented PowerShell) has been making the podcast rounds recently. At one point he straight up said "SCCM and friends are great for managing enterprise desktops. They are crap for managing servers. PowerShell and DSC are where Microsoft is going in that regard". So if you care about that side of things, I'd make sure you're paying attention to DSC as it matures.
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Feb 20, 2015 00:58
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A recruiter reached out to me and I talked with her on the phone this morning. Position sounds promising and, after following the thread's advice about salary negotiation, she was the first to throw out a number which was ~50% higher than what I'm at right now. Wasn't planning to  , but this is shaping up very nicely.
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Mar 30, 2015 19:37
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Chickenwalker posted:Anybody used Ubiquiti's AC access points? I've read that they aren't that great compared to their earlier models, but we're switching from Airport Extremes and I don't want to take a step back from the speeds AC offers (and beam forming if these actually do it).
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Apr 28, 2015 04:48
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Japanese Dating Sim posted:I'm ashamed to say that I just had my mind blown by discovering that you can, in fact, remove a Windows computer from the domain and rejoin it with only one restart.
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Apr 29, 2015 01:22
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Looking at a job posting and this second bullet point caught my eye: lol what? Do employers think that this is a normal thing?
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May 4, 2015 22:41
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Japanese Dating Sim posted:Also that job posting is one of the most Portland things I've ever seen. (Sorry.)
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May 4, 2015 23:04
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Thing that will make my life easier: SSH native in PowerShell http://blogs.msdn.com/b/looking_for...-shell-ssh.aspx
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Jun 2, 2015 19:42
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The entire time I've worked at my current job, there's been a bookshelf full of old technology books, completely untouched by anybody working at the company. Today, I got very reluctant approval to throw out some of the oldest books in the shelf.    However, I was told to hang onto a Javascript book from 1996 and any books on Foxpro. Maybe this is the first step towards permission to get rid of those Pentium 3 servers sitting in the back
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Jun 25, 2015 01:00
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#pray4methanar
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Jun 27, 2015 01:14
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These sales emails are the worst:quote:Hi beepsandboops,
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Jul 16, 2015 20:12
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Bears are in the yard, unsure how to proceed? Please advise
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Aug 27, 2015 23:06
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My boss just came back from VMWorld and said that when he described our environment to people he met, quite a few people told him to get another job. Probably doesn't bode well for me.
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Sep 5, 2015 04:08
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Barracuda Bang! posted:And your boss is implying this is your fault or...?
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Sep 5, 2015 21:06
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Methanar posted:
Please start charging these people
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Sep 26, 2015 19:03
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After a year+ of having management shut down plans to true up our licensing with Microsoft (all the while asking for more machines), we're getting audited by Microsoft! I've got a nice long CYA email trail of proposals, so I'm just reveling in it. Hopefully Microsoft will put the fear of god into management and make them realize that you actually have to pay for things you use, even if they're not physical things.
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Oct 16, 2015 00:31
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My boss has been reading a lot of business-y self-help books (stuff like the 4 Hour Work Week) and relaying them to me. This week, he was lecturing me on how to control how people contact you, and to do it on your own terms. As an example of this, he pointed out an email he'd recently sent. It was an all-staff email that included his personal cell number in it 
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Nov 12, 2015 05:29
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It's baffling to me that even the person at my job who specializes in documentation doesn't understand or use version tracking
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Dec 29, 2015 01:12
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Anybody dealt with voicemail spam? We keep getting these pre-recorded voicemails coming in from all different numbers at different times to different extensions. I assume (and everybody I've talked to about this has told me) that it's like spam or junk mail--something you can mitigate and manage, but never really stop. The most I've been able to do is to reduce the time limit on voicemails.
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Jan 8, 2016 19:41
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Our new help desk guy asked if we could buy him a license for MATLAB so he could write a script that would scan all machines on the network on port 22 to tell what operating system they're running
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Feb 3, 2016 21:59
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Bad server locations: an auditor once told me that the worst he'd ever seen was a rack, surrounded by chicken wire and topped with an umbrella, on a guy's porch.
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Feb 24, 2016 07:52
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Dr. Arbitrary posted:Dress for the job you want to have. 
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Mar 16, 2016 22:53
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Our new desktop support guy is a newly-graduated math major and doesn't understand that different use cases require different tools. A while back he asked us to buy him a personal license of MATLAB to script things in our Windows environment; I just asked him to write up some documentation for our inventory system and he handed me back a LaTeX document. 
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Mar 28, 2016 18:29
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Yesterday I had a woman from sales call me from a taxiing airplane to troubleshoot an issue. Fortunately, it was during business hours and she didn't demand that I fix it before the plane took off. But really? You couldn't wait or do this earlier?
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Mar 31, 2016 17:57
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The most important key to tying an outfit together is white gloves
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May 3, 2016 19:12
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There's a job opening at a company that I would like. I applied, got no response. A recruiter later got me a phone interview, but nothing ever came of that. I see this company post about this position on Indeed, LinkedIn, etc. every couple of weeks and it seems like it's been open for months. Would it make sense to apply for it again, or is that just a big ol' waste of time?
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Aug 24, 2016 18:31
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What's the consensus on local government IT? I'm looking into a local government gig that would have better pay, more time off, and less responsibility than my current (private sector) role. So what's the catch?
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Nov 1, 2016 17:41
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I'd say: get as much exp as you can, don't kill yourself or sweat anything that they're asking you to do (especially if it comes to on-call stuff), and get out when you can and earn literally double your current salary, if not more.
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Jan 30, 2017 22:49
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My boss has made several attempts over the last ~3 years to get Elastic Stack running in our environment. These past 2 weeks he's focusing on nothing but this. He's scavenged our decommissioned desktops, modifying them to run in RAID0 and using them as nodes in the cluster. Every morning he walks in to the office to find nodes down, spends most of the day trying to fix it, then comes in the next day and does the same thing. I'm wondering how much longer he's going to keep it up
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Feb 24, 2017 02:39
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MC Fruit Stripe posted:Well here's an interesting discovery.
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Apr 28, 2017 22:31
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I'm currently a Network Admin, which in my company means I'm the mid-tier guy in a small IT department and seemingly the only person who understands what a VLAN is
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Jun 19, 2017 17:36
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Vargatron posted:I like how the prevailing IT business practice is basically mass hiring a bunch of cheap college grads and them burning them out with 60+ hour work weeks. 
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Mar 23, 2018 19:37
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Right now our only on-perm storage is a 6-year-old homebrew Solaris file server that anybody can upload to anonymously and is not backed up or managed in any real way. Needless to say, I'm going to be replacing it ASAP. I'm going to talk with our VAR to see what our options are in terms of hardware, but I was curious what folks here have good experiences with. It seems like a lot of the storage vendors I've touched or heard good things about end up getting acquired (Nimble) or crashing and burning (Tintri) anyway.
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Aug 1, 2018 22:20
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🎶 When the moon hits your eye like a big pizza pie, that's 🎶Super Soaker Party! posted:"Ah-shor-ay"
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Jun 25, 2019 18:27
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So now that Oracle's gutting of Dyn is complete and the service will be a complete ghost ship until it's shut down in May, we're looking for a new DNS vendor. Who do y'all use/like? I'm eyeing NS1 or a cloud vendor at the moment.
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Sep 2, 2019 20:58
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Somebody long before me decided that all of our hypervisor hosts should have "hyperv" in the hostname. We run KVM :/
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Sep 4, 2019 18:44
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