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Full disclosure: I'm not in IT, but this is a work + computers story about procrastination and users being users. For months we've been discussing attending a particular industry event, but never actually taken any action towards that goal. (IE buying tickets, which is a money thing so not my department.) Eventually the vendor deadline passed, so we have to go as regular attendees, which is fine, whatever. Sometime last week we're (the owner and I, aka 2/3 of the business) discussing the event and he actually bothers looking up the date - it's this weekend, and the deadline to buy tickets is tomorrow night. Sunday night, he texts me as he's attempting to buy them and just getting pissed off: (In his defense, their website is god loving awful to navigate, but it does work)  I shoot a quick email to their contact address, they tell me where to actually go to buy the things, so I tell him:  Which leads us to today, where I (who was not working today) have to drive over there and click on a thing on his laptop for him because he raged out at it and didn't want to. He gets out his laptop, I go to the website, and there's a big TICKETS SOLD OUT banner. Mother gently caress. I shoot another email reply to the person, very innocently like "OK I clicked where you said and it says registration closed, I thought we had until tomorrow?" No answer in the ~half hour I stuck around, so I tell him to yell at them if he wants because I have other stuff I have to go and do. He did, and they pretty much blew him off, but way later they actually responded to ME and said since I was legitimately trying to buy last night they'd sell us some anyway. Weekend saved, though I fear he will not learn the object lesson about leaving this poo poo until the last minute. (I only put this much effort into it because I wanted the free ride to the city it's happening in for the weekend, or I'd have let him tire himself out yelling at them and whatever hotel he'd already reserved)
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Mar 27, 2018 06:31
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Aunt Beth posted:If I had to troubleshoot someone else's script, I'd prefer the foreach. Just helps make the logic that much more legible. If I'm slapping together that I'm going to use once or nobody else will need to see, I'll pass the array. And we're not using punch cards any more, if your script is 100 bytes or 1000 bytes is completely irrelevant, expand those loops for readability.
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Mar 27, 2018 10:42
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Collateral Damage posted:And we're not using punch cards any more, if your script is 100 bytes or 1000 bytes is completely irrelevant, expand those loops for readability. I'm still stuck in this day and age suggesting that since we don't pay by the newline perhaps your functions could have some extra ones in them.
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Mar 27, 2018 11:27
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Thanks Ants posted:Actually Windows admins install a load of poo poo like LogMeIn or TeamViewer on domain controllers because VPN is You mean "loving morons". I hate "windows admins" but actual windows admins who aren't clueless bastards are alright.
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Mar 27, 2018 11:52
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I laughed probably too hard at this:quote:Could you please tell me if any of our event spaces have Web-Ex capabilities. I am not even sure I know what it is? They go on to note they're asking on behalf of a client. But still, "Can we do thing? Btw, what is thing?"
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Mar 27, 2018 19:27
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Avenging_Mikon posted:I laughed probably too hard at this: We deal with this fairly regularly. Someone is coming in to use one of our conference rooms and they have a list of things that they need for their presentation and no-one involved knows what those things are for just that "the presenter said she/he needed this"
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Mar 27, 2018 19:34
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Inspector_666 posted:So the setup of Zabbix continues and I just spent all afternoon elbow deep in SNMP and...I kind of get it now? I made templates for our copier and rack AC unit that loving work and I am unreasonably proud of that. And I got Grafana setup and everything using LDAP auth and this is all making me feel dangerously competent. Somebody embarrass me about basic IT knowledge, quick!
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Mar 28, 2018 01:52
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Inspector_666 posted:And I got Grafana setup and everything using LDAP auth and this is all making me feel dangerously competent. Somebody embarrass me about basic IT knowledge, quick! Tell me how you build docker containers through jenkins running on kubernetes without loving up absolutely everything because you're trying to run a docker commands inside of a docker container managed by a resource scheduler. do not say bind /var/run/docker.sock:/var/run/docker.sock
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Mar 28, 2018 02:33
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Inspector_666 posted:And I got Grafana setup and everything using LDAP auth and this is all making me feel dangerously competent. Somebody embarrass me about basic IT knowledge, quick!
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Mar 28, 2018 02:34
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Methanar posted:Tell me how you build docker containers through jenkins running on kubernetes without loving up absolutely everything because you're trying to run a docker commands inside of a docker container managed by a resource scheduler. aaaaaah that's better
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Mar 28, 2018 02:46
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Methanar posted:Tell me how you build docker containers through jenkins running on kubernetes without loving up absolutely everything because you're trying to run a docker commands inside of a docker container managed by a resource scheduler. That's the good poo poo right there. I feel like an idiot but I know its something I don't need to know. Good balance. Well put.
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Mar 28, 2018 11:04
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Can anybody suggest a decent call-queue system? I'm part of a 8-man support team supporting a specific software application and when our group can't pick up the phone, it rings to a separate department who takes the caller's info and then sends an email to our group...when somebody goes to call that person back, they reply-all with "got it". This results in like 300 unnecessary emails a day. I think this is an artifact of this being a ~30 person small business. I think they tried something web based before my time here, but I have no idea what it was or how it worked. What we need is a system where overflow calls can go into a visible queue, people can claim them and then mark them complete (or they just get removed from the queue). Free or cheap is probably better, if it exists. We use Netsuite for CRM which is the worst but they just signed a multi year contract with Oracle for it so I don't think we're getting rid of it anytime soon.  Not really worried about metrics or assigning tickets to people from the queue.
suuma fucked around with this message at 15:22 on Mar 28, 2018 |
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Mar 28, 2018 15:19
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Ghostlight posted:Did you do it using a service account or a global admin login? Service account with no admin rights 
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Mar 28, 2018 15:27
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suuma posted:Can anybody suggest a decent call-queue system? I'm part of a 8-man support team supporting a specific software application and when our group can't pick up the phone, it rings to a separate department who takes the caller's info and then sends an email to our group...when somebody goes to call that person back, they reply-all with "got it". This results in like 300 unnecessary emails a day. I think this is an artifact of this being a ~30 person small business.
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Mar 28, 2018 15:55
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Maybe. I don't know if they even use NS at all. The support side (my group) of our NS setup was neglected a bit .. I think they were more worried about getting sales/contracts into it and for the most part, what we get is what we get. "There is no more scope"
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Mar 28, 2018 16:35
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Methanar posted:Tell me how you build docker containers through jenkins running on kubernetes without loving up absolutely everything because you're trying to run a docker commands inside of a docker container managed by a resource scheduler. Well you start with a nice drink. Then you bash your head against it for a bit. The you bind /var/run/docker.sock:/var/run/docker.sock
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Mar 28, 2018 16:59
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I work in a legacy industry and my Docker exposure is crap, so... is there a joke buried in there, or is there some good reason why you need to build and deploy containers within Docker instead of without?
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Mar 28, 2018 19:44
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Zorak of Michigan posted:I work in a legacy industry and my Docker exposure is crap, so... is there a joke buried in there, or is there some good reason why you need to build and deploy containers within Docker instead of without? By my reading, Jenkins is in a container and needs to be able to manage the cluster it is a part of, without loving up the kubernetes configuration. Not how I would do it, but whatever.
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Mar 28, 2018 19:49
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Methanar posted:do not say bind /var/run/docker.sock:/var/run/docker.sock  I'm currently dealing with the joys and pains of running a system designed to be run in one datacenter out of two datacenters at the same time for HA. The web and application servers don't store state locally, and it was straightforward to get our DB layer stretched across, but the session management doesn't do any sort of replication as far as I can tell, which is a big problem when nobody respects DNS and the whole design hinges on GSLB to keep people coming into a consistent DC for the life of their session.  I'm going to get dns_haiku.jpg blown up to poster size and hang it in my office.
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Mar 28, 2018 19:59
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have been in this industry since the late 90s and this is the first time I have seen this type of destruction on a usb port general hogging-out, sure, but never seen that plastic thing cracked in half
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Mar 28, 2018 20:56
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drukqs posted:have been in this industry since the late 90s and this is the first time I have seen this type of destruction on a usb port It's the end result of making it return to 3D space. They are 4D objects after all.
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Mar 28, 2018 21:15
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drukqs posted:have been in this industry since the late 90s and this is the first time I have seen this type of destruction on a usb port Oh, that's totally from forcing it in upside down.
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Mar 28, 2018 21:39
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For a second I thought that it was two USB ports mounted in two different orientations, and I wanted to applaud such a wonderful troll. Alas.
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Mar 29, 2018 05:53
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You' d have to source two different parts with one probably being significantly more expensive to do that.
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Mar 29, 2018 06:27
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Avenging_Mikon posted:Oh, that's totally from forcing it in upside down. I think this is correct. Someone has tried to plug in a USB device and when finding it doesn't quite fit, instead of trying it the other way round, they have just rammed it harder and harder until it fit in the hole (that's what she said etc). This is why USB-C is so good. It can go in either way. I'm sure a user would still find some way to gently caress it up though.
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Mar 29, 2018 10:09
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Among other things, we provide internet to condos in the Florida panhandle where the infrastructure for data is pretty weak. Typically we have a POP with a fiber optic connection and use 5ghz access points to provide a fairly slow connection to the customers, but it's better than nothing. Ticket comes in about a guy in his condo complaining about slow internet, getting 7.5mbps on a speed test. I look at the account and in our billing what's promised is 12mbps per unit in the condo. There's two dozen or so units. I do a bandwidth test at the router for the building and it tops out at 20. After asking around the office a bit, it turns out that we started service at this building knowing that we could never deliver what's promised. Sales just wants to always be closing. Okay, not my ticket anymore. You deal with it, Sales.
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Mar 29, 2018 12:20
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Zorak of Michigan posted:I work in a legacy industry and my Docker exposure is crap, so... is there a joke buried in there, or is there some good reason why you need to build and deploy containers within Docker instead of without? We used D-in-D containers in our CI pipeline to have custom build containers that would, in turn, build and push Docker containers. So our build environments would be codified and immutable and could run anywhere in our ECS or k8s clusters away from the actual thing/host that spun off the build. Since we had multiple custom (dumb as poo poo requirements) build envs it was important to keep them separated and documented rather than trying to maintain those dependencies on the CI host itself.
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Mar 29, 2018 13:14
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Our ~cloud computing~ provider say single fibre break brought down three datacentres in three different cities including one we use. Nice redundancy guys  It happened minutes after I made a change to the VPN so thanks for my soiled pants.
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Mar 29, 2018 13:50
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If that was the reason they made up to sound better then I’d hate to know the actual reason.
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Mar 29, 2018 15:27
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Thanks Ants posted:If that was the reason they made up to sound better then I’d hate to know the actual reason. someone replaced the UPS. And there's actually only one datacenter. Not 3.
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Mar 29, 2018 15:28
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lol @ local MSP's who offer 'cloud solutions' on their 'private cloud' Why would I pay MORE to have: you monkeys manage it you monkeys host it you monkeys say "we can't handle that big of a request unless you pay 3 years up front" because you have poo poo capacty
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Mar 29, 2018 15:35
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They now claim two breaks at separate locations ~200 miles apart.  or one break has existed for a while and they didn't get round to fixing it.
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Mar 29, 2018 15:37
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bitterandtwisted posted:They now claim two breaks at separate locations ~200 miles apart. How the gently caress is fixing a downed fibre path not your immediate priority as an MSP? 
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Mar 29, 2018 15:58
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They don't own the fibre, man
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Mar 29, 2018 16:03
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“Wow. Isn’t it weird that the EXACT SAME ISSUE knocked out two geographically separated data centers that is in no way something we hosed up? What an odd world we live in, HA HA!”
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Mar 29, 2018 16:42
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Finally back up. I had fun reading the angry twitter feed full of variations on "you've lost a customer" and thisisfine.gif
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Mar 29, 2018 16:50
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Zapf Dingbat posted:Among other things, we provide internet to condos in the Florida panhandle where the infrastructure for data is pretty weak. Typically we have a POP with a fiber optic connection and use 5ghz access points to provide a fairly slow connection to the customers, but it's better than nothing. Slow internet. 7.5mbps. He can blow me. I am on a 3mbps account right now.
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Mar 29, 2018 20:13
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Samizdata posted:Slow internet. 7.5mbps. He can blow me. I am on a 3mbps account right now. But do you pay for 8?
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Mar 29, 2018 20:20
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bitterandtwisted posted:They now claim two breaks at separate locations ~200 miles apart. This is hitting my twitter feed now. Not a good rep day.
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Mar 29, 2018 22:30
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The director called me into his office this afternoon and simply handed me a pile of papers. Each one was an email he has received from faculty, staff, and guests that compliment me in some way. There were something like 30 of them. One of them said something along the lines of “if we expect the technology in this place to be held together with glue, we can’t complain every time our fingers get sticky.” He then went on to tell me how much he appreciates my work and how much better this place is running under my supervision than the previous three tech coordinators. He said he’s been unfairly judging me based on their performance and he’s let his preconceived notions get the better of him. He said I’m doing an outstanding job and apologized for all the times he’s lost his temper. He revealed that his major focus this next year is to secure funding to reopen my assistant position. Now I get a four day weekend for Easter. It was a pretty good day I guess.
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Mar 29, 2018 22:34
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