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oh no computer posted:I'm currently in the process of switching from BT to Virgin mid-contract and it's a complete loving nightmare, wish I'd never bothered. I'm having to constantly go back and forth between them to get them to talk to each other and of course every time I mention to BT that I'm calling about a potential cancellation I have to sit through their "maybe we can do you a better deal" spiel (which they can't, as Virgin's 2nd-from-bottom tier internet is 3x faster than the fastest they do). I think I'm just gonna knock it on the head and wait for my BT contract to run out. You shouldn't need to speak to BT at all. When I've changed ISP, I just sign up with a new one and they deal with it
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May 23, 2021 18:00
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| # ? Apr 26, 2024 23:30 |
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it's Virgin trying to deal with it on my behalf which is causing the problems. BT's cancellation fee is outside Virgin's budget so they push the install date back to make it cheaper, they're meant to tell BT this but they dont. I call BT to make sure the cancellation date has changed which it hasn't, but BT won't take my word for it (their dumb-as-gently caress policy is that since Virgin put the order in only they can cancel it, not I the loving account holder) so I have to chase Virgin up to do this, then check back with BT to ensure that they have and to find out what the new fee is, then call Virgin again to communicate this back to them, only to be told that the new fee is still over budget and they need to push the date back again, restarting the whole procedure it's almost as if they're making the leaving procedure as hard as possible to dissuade people from doing it!!!!!
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May 23, 2021 18:22
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virgin medias support system is absolute dogshit it took them 3 months to give me the discount they promised when i signed up in december because the lower tier people kept passing on the request to someone with the authority, who then didnt do it eventually i found out it was because the billing department (who i had been calling) were not allowed to add the discount because the cancellation / moving house department had organised it so i had a further two calls to cancellations, one where they promised to pass it on to their boss, one where they put me on hold and explained it to the boss, and then in late march i actually got put through to a scottish fella who did it over the phone
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May 23, 2021 18:56
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I think the customer service bit is intentionally unclear rather than incompetent, but I'm sure it has the capacity for both.
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May 23, 2021 19:15
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Virgin Media are awful. My set top box is ten years old and they keep promising to send me a new one when I renew my package, but they never do. Each time I'm tempted to leave, I look at the broadband speeds of the rivals and lose the will to do anything except take their ridiculous £5 off per month for 6 months offer to stay.
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May 23, 2021 19:16
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My internet's pretty good
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May 23, 2021 19:26
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Sky threatening to charge me £110 for a sky Q box if I didn’t return it when I was cancelling my service, because the box broke and they were going to charge me £110 for a new one because it was out of warranty, sure was a thing. I own the box or I don’t you duckers.
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May 23, 2021 19:29
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Looks like it’s loving Monday again eh
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May 24, 2021 09:58
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pissssssssss
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May 24, 2021 10:03
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oh no computer posted:it's Virgin trying to deal with it on my behalf which is causing the problems. BT's cancellation fee is outside Virgin's budget so they push the install date back to make it cheaper, they're meant to tell BT this but they dont. Why would Virgin and BT have to talk to each other, ever? Virgin comes in through a Virgin cable, BT comes in through a phone line or a BT fibre line. Just get your new connection and then cancel once it’s working...? Lady Demelza posted:Each time I'm tempted to leave, I look at the broadband speeds of the rivals and lose the will to do anything except take their ridiculous £5 off per month for 6 months offer to stay. If you have full fibre BT available I don’t think there’s a big reason to stick on Virgin - download speeds above 50 mbps hardly make a difference, and BT upload speed is about 4x higher than Virgins best, which is far more noticeable for lots of stuff.
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May 24, 2021 12:06
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After a certain point does internet speed really matter? Never noticed a problem with Internet speeds for like 10 years now. I guess it's nice to be able to download a total war in 4 hours instead of like 6
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May 24, 2021 12:07
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With lots of people sharing the connection having a high speed helps. I went from about 10Mb on the old FTTC connection to 500 when Virgin rolled out here lol
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May 24, 2021 12:24
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Inexplicable Humblebrag posted:pissssssssss https://www.youtube.com/watch?v=rNdrgjjsHsM
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May 24, 2021 12:32
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hemale in pain posted:After a certain point does internet speed really matter? Never noticed a problem with Internet speeds for like 10 years now. I guess it's nice to be able to download a total war in 4 hours instead of like 6
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May 24, 2021 12:34
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its nice being able to download and play a brand new game in like 2 hours vs waiting all day
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May 24, 2021 12:50
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I have gigabit symmetric, i.e. 1000mbit upload and 1000mbit download speeds. Neither downloads nor uploads take any meaningful amount of time any more. Everything is instant, or near enough that it does not matter. This includes 50gig games like Doom Eternal etc.
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May 24, 2021 12:50
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bozza has a hell of a day ahead o fhim https://twitter.com/DavidHorne/status/1396780864873369604?s=20
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May 24, 2021 12:52
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Poor cow.
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May 24, 2021 12:57
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lol someone stole a bunch of jewels from a castle https://www.bbc.co.uk/news/uk-57224777.amp
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May 24, 2021 13:01
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I used to set big games downloading while I was out at work but covid hosed that, I had to do it overnight (usually over multiple nights)
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May 24, 2021 13:02
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Jose posted:bozza has a hell of a day ahead o fhim cow splinter group calls up, claims responsibility. the attacks will continue until their demands are met https://www.youtube.com/watch?v=MF4eTlCl660
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May 24, 2021 13:07
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the cowntinuity IRA  !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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May 24, 2021 13:22
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Jose posted:bozza has a hell of a day ahead o fhim
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May 24, 2021 13:28
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crispix posted:the cowntinuity IRA Surely cowntimooity
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May 24, 2021 13:57
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NO you took it too far now 
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May 24, 2021 14:02
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Pea sized hail to the point it looks like it's been snowing. Noice, May.
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May 24, 2021 14:03
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while her climate policy wasn't hugely successful i don't think it's fair to lay all the blame at her door
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May 24, 2021 14:04
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moo
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May 24, 2021 14:04
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Inexplicable Humblebrag posted:while her climate policy wasn't hugely successful i don't think it's fair to lay all the blame at her door I can barely remember anything about her environmental policies tbh. All that melting ice has cooled the house right down. Might have to put a jumper on.
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May 24, 2021 14:15
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Just got jabbed Was sitting in the waiting area and the person directing people to seats looked familiar, then spotted their name tag. It was Laetitia Sadier of Stereolab. Briefly chatted to her asking if they were doing more gigs soon and where and some other small talk. Absolutely surreal
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May 24, 2021 15:07
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el dingo posted:Just got jabbed i haven't had my jab yet but i hope it's joe talbot out of idles doing it
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May 24, 2021 16:31
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spent all of my Monday off work doing paperwork. living the dream
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May 24, 2021 16:31
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i had my jab saturday and am still feeling very sore and tired
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May 24, 2021 16:38
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What's this weather like, eh guys? Seriously: I had to switch my central heating on for an hour yesterday evening and it's nearly June what the gently caress.
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May 24, 2021 17:17
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its getting nicer. im gonna do the south downs on thursday-friday i think if it stays dry for a few days.
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May 24, 2021 17:48
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Was craning my previously elusive blocks off a lorry in a thunder and hailstorm. Grim
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May 24, 2021 17:52
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How has the nationwide cement shortage affected you?
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May 24, 2021 18:04
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I'm glad I haven't got a large amount of rendering or pointing to do any time soon. Getting dribs and drabs of different brand cement from many different pallets would ruin my life. Laid a patio on Friday with a mixture of different brands and the muck was ranging from yellow to almost black.
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May 24, 2021 18:08
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I get my second jab on Friday and am hearing reports that the second AZ shot only gives you a sore arm but the other ones knock you for six. Which is nice (for the AZ crew)
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May 24, 2021 18:47
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| # ? Apr 26, 2024 23:30 |
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My second Pfizer left me a shivering feverish wreck so checks out
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May 24, 2021 19:04
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